Koons Sterling Ford

Great service coming to my house to do my explorer oil change. Save me the trip to the dealer and also time that I use it to work. Very convenient for me and I really happy and thankful for this service. change. Save me the trip to the dealer and also time that I use it to work. Very convenient for me and I really happy and thankful for this service. More

Very helpfull. The service technician explained all the work that was done. I was given a schedule of when the work would be completed and everything was on time. I The service technician explained all the work that was done. I was given a schedule of when the work would be completed and everything was on time. I would recommend Koons for any service work. More

Mike was great and accurate. Team working on truck did a terrific job. I’ll return if I need future maintenance. Team working on truck did a terrific job. I’ll return if I need future maintenance. More

They were friendly, easily deal with And spent time with me going over my new vehicle. me going over my new vehicle. More

Pedro was our rep and he did a good job. He answered our questions and worked out all the details in our favor. The manager, JC was great also. I would have liked answers to questions from f He answered our questions and worked out all the details in our favor. The manager, JC was great also. I would have liked answers to questions from finance. When it came to the add ons, we asked three, maybe 4 times for the cost of them and he just kept pointing to the monthly payment with financing. He wasnt showing what the cost of each add on was. We were getting irritated and frustrated with that sales technique. Had to force the issue. More

Mike told me what needed done and kept to it. Car was ready on time. Car was ready on time. More

Great customer service! They are timely and knowledgeable. Mike was very helpful and had plenty appointments to choose from They are timely and knowledgeable. Mike was very helpful and had plenty appointments to choose from More

Unsafe vehicles; sounds rather alarming but here is the story.... Purchased a "like new" vehicle (mileage in the 20k) range. Purchase experience was ok and on par for what you would expect. However---mon story.... Purchased a "like new" vehicle (mileage in the 20k) range. Purchase experience was ok and on par for what you would expect. However---months after purchase, a number of warning lights come on and I take it immediately to a (different) local dealership to be diagnosed. Turns out the vehicle (which Koons Sterling Ford boasted about "new brake job") had been installed improperly. One of the four wheels had the brake pads put on backwards thus resulting over the last few months in a failure of the emergency brake system and now the vehicle is not drivable with unsafe braking---Koons Sterling Ford used after-market parts thereby invalidating the vehicle's warranty. I understand mistakes are made and its only one of the four tires (few hundred dollars estimate to fix). The dealership which I took the vehicle insisted that I take it back to Koons Sterling Ford as they would immediately see what was installed improperly and make it right. They didn't. After 8 days of attempting to get an answer, I am at a loss on what to do. Koons is willing to fix, but at my cost. So, if you are contemplating going here, I can safely say that there is a culture problem (perhaps from the recent sale of the dealership in the last few months - they are no longer owned by Jim Koons family but they are keeping the name---now owed by a different conglomerate). I have to say if you care about your self or family from a safety perspective, I strongly encourage you to look elsewhere. If a dealership installs something that makes your vehicle unsafe, and then will not fix it (again--at a cost of several hundred dollars here). Then you may want to reconsider where you purchase your next vehicle. I will also add (to anyone who reads this entire review) that the laws are actually written to protect the consumer in cases such as this. Virginia has solid Consumer Protection Laws and the Consumer Protection Division of the State AG's office has already preliminarily agreed to take a look, so I have hope. Moreover, the sad part of a business decision here is to save themselves a few hundred dollars will end up costing Koons Sterling Ford thousands of dollars as civil action remains my only remedy. With car rental and other impacts (NONE of which I was seeking---I just wanted my brakes to be made right), its going to cost Koons Sterling Ford significantly more than what it would have to make the one brake/caliper right. Please reconsider the culture of any dealership; as I fear the above story is truly a cautionary tale for everyone. My apologies for such a long review, but as I heard from the State of Virginia; this story is worth telling. More

I'm quite livid that I drove 3hrs, test-drove a vehicle and was in the middle of the sell when I found out that the vehicle had been "sold" even after advising the agent that I had pre-qualified before dri and was in the middle of the sell when I found out that the vehicle had been "sold" even after advising the agent that I had pre-qualified before driving down and was willing to put money on this vehicle before coming here so that this would not happen. I think I'll pass on doing any business with Koons Ford Sterling and spread the word as to why. More

This dealer is misleading, unprofessional, and irresponsible. Would not recommend to anyone seeking to buy a car. Following my purchase of the car, I reached out to both the salesman and his manag irresponsible. Would not recommend to anyone seeking to buy a car. Following my purchase of the car, I reached out to both the salesman and his manager about concerns I had after buying a 4 year old used car. Before purchasing the car, I was told many of the concerns I had about the car would be addressed. After I took the car home, the next day I reached out to the salesman, who has yet to return my multiple calls/texts (it’s been 3 weeks now) and neither has his manager. His manager also conned me into financing the car, (I was gonna pay cash) stating that he had a lender that he knows that would approve me without having to run my credit multiple times…this was a lie. I later found that my credit was run 8 times without my authorization. Additionally, when I bought the car, the finance manager forgot to take my down payment, so I had to return to the dealership the next day (22 miles from my house) to make the down payment. I am incredibly unhappy with the service I received there and would never return nor recommend this dealership to anyone. More