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Koons Sterling Ford
Sterling, VA
724 Reviews
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April 19, 2017
This guy is an xxxxxxx and no one there really cares Two years ago my spouse and I picked out a Fusion online and headed to Koons Ford in Sterling to check it out and complete paperwork. Ricky was our sa Two years ago my spouse and I picked out a Fusion online and headed to Koons Ford in Sterling to check it out and complete paperwork. Ricky was our sales person. As he was showing us the car we remarked on the color to which he responded "It's good. Cars are like women in dresses - some just look better in certain colors." We thought this was odd but proceeded with starting paperwork. As we were waiting for financing to clear, Ricky chatted us up noting that my spouse had formerly leased. "Me too," Ricky said, "Women and cars - when they reach 30 I get rid of them." I was absolutely stunned. I stared at him. My husband and I looked at each other shocked. I was so agitated I don't know what was said immediately after that. I asked curtly "Am I needed for financing any longer?" and upon hearing I wasn't I turned to my SO and said "I'm leaving before I say something I regret." We're sitting across the desk from good old boy Ricky when all of this happens. I'm visibly agitated. After I leave, he asks my husband, "did I say something wrong?" to which he replies "Yes." I drove home furious and in tears at the degree of disrespect and insult, angered that Ricky was so clueless he actually thought objectifying and disrespecting a women to her face was acceptable - and even entertaining! And disgusted that we ultimately purchased a car from this dealer because, well, this is just how guys talk, right? The car was $2k less than every other dealer but to this day if we had to do it over we would pay the difference and go elsewhere. I responded to the follow up e-mail from the sales manager and never heard back. We still get regular mailings from Ricky Piland with coupons and promotions. I can only assume it's business as usual for him. I recently called again because the experience still burns, but the manager on duty never returned my message. This guy is an xxxxxxx and no one there really cares. More
by Casey
Employees Worked With
Rickie Piland
April 15, 2017
33 days after purchase, still waiting on my second key Below is my initial review. Unfortunately I was a little excited and jumped the gun on the review. The truck was delivered, but I was told the dealers Below is my initial review. Unfortunately I was a little excited and jumped the gun on the review. The truck was delivered, but I was told the dealership had lost the second key (which can run $300+) and that Koons would send me another immediately. That was March 31st. It's now May 2nd, and I still have no key despite asking repeatedly for it. I should have held back the money until I had it, but I was stupid and trusted them. Good luck - if you're buying make sure you don't pay until you are fully satisfied or they will forget you. Original Review: I had looked at many dealerships in my area for a 2017 F-250 Platinum, and not only were they very hard to find but the dealers gave me a variety of "deals" that ranged from $72k to $84k, and frequently for trucks with options or colors I didn't really want. On a Monday I called Steve and although they didn't have one on the lot, in less than 60 minutes he had found the exact truck I wanted down to the very last detail, and gave me the Koons "Wow" price of a little over $69k. Although I am out of town we had the deal done and the truck was in my driveway by Saturday morning (Joe Price delivered it - very nice and professional also). It was perfect, my wife and I love it, and the experience couldn't have been better. I buy a new truck every year or two, and Steve and Koons are my "go-to" dealer from now on. They worked hard to earn my business and now they've got it. -Andy More
by USNA88
Employees Worked With
Joe Price (delivered the truck), Steve Arnold
April 10, 2017
Very help full. Didn't take all day to do business. People are very polite. Didn't push anything on me. Very helpful on the difference, of showing me the engine on the car I was looking at. People are very polite. Didn't push anything on me. Very helpful on the difference, of showing me the engine on the car I was looking at. More
by Cindy Dingus
Employees Worked With
Rick Altunkaya
April 04, 2017
Professional service I appreciate each time I take my vehicle in at Koons Ford my appointment is served on time, and the time of servicing the vehicle is accurately predic I appreciate each time I take my vehicle in at Koons Ford my appointment is served on time, and the time of servicing the vehicle is accurately predicted. More
by Alec Boyer
Employees Worked With
Andre Epps
April 03, 2017
Koons Sterling Ford Collision Incompetent Amateurs Don't waste your money at this incompetent business! They kept my car for a month and a half and still didn't get the color correct. My family has h Don't waste your money at this incompetent business! They kept my car for a month and a half and still didn't get the color correct. My family has had repairs done at Koons Sterling Ford Collision Center 3 times and they had done fantastic work but in February 2017 I dropped my 2006 4runner off for paint repairs. They had painted this car 2 other times and matched the color perfectly. The color was a burgundy. But this time they originally painted the car an orange red metallic - there was never any metallic in the car. The manager, Zorm, tried to tell me the car was originally that color and that it had faded with age. I am the original owner - it never had metallic. He agreed to repaint the car and told me that he called the paint manufacturer in the match the color - the color is closer but it is still metallic. One side of the car is a burgundy metallic, rear bumper is burgundy metallic and the rear hatch back door is burgundy no metallic. Its like that all over the car part is metallic with sparkles and part isn't. They painted the door but didn't paint the handles - so they stick out like a sore thumb. Also the side mirrors were damaged while they were there but they are not admitting to. The manager has never came out and talked to me directly - he has his subordinates come out and the last time I picked it up he told me not to come in until 5pm but he wasn't there and the sun wasn't out - it is most noticeable in the sun. I had previously had good luck with this body shop and didn't check the reviews - which I regret - Don't take your car here for any repair - you will regret it! This is no way to treat a customer. My family has purchased 2 4runners and a camry from Koons - this may be a dfferent dealership but its still koons and this is bad business and no way to treat a customer especially a customer with a 20 year relationship! More
by pkva1
Employees Worked With
Zorm Gerra
April 01, 2017
Great service today. Quick and thorough. Assistant service manager answered a complicated question for me in a knowlegable and professional way. I would highly recommen Quick and thorough. Assistant service manager answered a complicated question for me in a knowlegable and professional way. I would highly recommend the service there, because I like to keep my cars more than just a few years and reliable service is very important to me. More
by Grandmother
Employees Worked With
Joey Stickman
April 01, 2017
Mr. Steve is the guy Choose Mr. Steve, he will bend backwards for you. Very pleasant and knowledgeable about the product he sales. Thanks Mr. Steve for all of your help. Choose Mr. Steve, he will bend backwards for you. Very pleasant and knowledgeable about the product he sales. Thanks Mr. Steve for all of your help. More
by Wing Chief
Employees Worked With
Steve Arnold
March 31, 2017
Great experience for my new mustang Yannick provided excellent customer service for my new GT. Koons had the exact model/color and options I was looking for Yannick provided me with addi Yannick provided excellent customer service for my new GT. Koons had the exact model/color and options I was looking for Yannick provided me with additional info immediately and was very knowledgeable about every aspect of this vehicle. He continues to provide me info on questions I have about the car just an excellent experience all around on the purchase of my first Ford!!!! More
by Eagle17
Employees Worked With
Jon Walker, Ricky Rivera, Yannick Ernsting
March 30, 2017
Excellent Sales Staff I purchased my Ford F-150 out of state. Steve Arnold worked with me over the phone to find exactly the right truck for me. Even with the added nuisa I purchased my Ford F-150 out of state. Steve Arnold worked with me over the phone to find exactly the right truck for me. Even with the added nuisance of having to ship me the truck, the sales team was flexible and made sure I was 100% satisfied. More
by Jdnull21
Employees Worked With
Steve Arnold
March 27, 2017
Koons Ford, Mr. Brown and Steve Arnold are the BEST!! My wife and I are thrilled with both experiences in purchasing a new car at Koons Ford in Sterling, VA. GM Mr. Brown and salesperson Steve Arnold are My wife and I are thrilled with both experiences in purchasing a new car at Koons Ford in Sterling, VA. GM Mr. Brown and salesperson Steve Arnold are absolutely FANTASTIC! We were treated like "royalty" every second of our time spend purchasing a new car. We cannot begin to say enough wonderful things about this first-class Koons Ford Sterling dealership. We enthusiastically recommend this business establishment to everyone shopping for a vehicle. Anthony and Susan Maiello More
by Anthony Maiello
Employees Worked With
Steve Arnold
