Koons Sterling Ford

bad experience This is to complain about a recent interaction I had with your service department. I had bought my Ford Fusion Hybrid from your dealership in May 201 This is to complain about a recent interaction I had with your service department. I had bought my Ford Fusion Hybrid from your dealership in May 2017. On around the week of Jan 22, I noticed that the rear bumper is off hinges a bit. Did not look like anyone hit the car from behind. I took it to the dealership on Saturday 23rd. Two people looked at the car. No one objected to the fact that it is some sort of defect and will be fixed under bumper-to-bumper warranty. Since it was already late, the agent helping me booked an appointment for Tuesday Feb 6. When I went there to drop off the car and get the loaner, another mechanic who was loitering around started saying the damage is because of someone hitting the car. A manager came and did not even bother to understand the whole story. First of all his treatment of the customer was very poor and second he just pronounced on the spot that it has to go through insurance etc. I have no objection to that but there are two things (1) initial diagnosis was not accident - therefore the dealership should have honored what they said the first time around; (2) even if it was some accident related, the manager should have tried to understand the whole situation and acted a bit more professionally. The whole experience has been very bad. This dealership has lived up to the common belief that after the car is sold "dealership does not care". More

Love Koons Ford Sterling So happy I came to Koons Ford in Sterling. As a MD resident, I visited a few Ford dealerships in my area and was unhappy with the experience I had w So happy I came to Koons Ford in Sterling. As a MD resident, I visited a few Ford dealerships in my area and was unhappy with the experience I had with both. I found Koons Ford in an internet search. When I called, Yannick answered and I am so glad he did. Yannick is knowledgable, professional, and a delight to work with. Yannick was able to get me the deal I was searching for, and I left with beautifil 2018 Ford Edge. So glad I found Koons Ford Sterling. More

Great Customer Service and Price Great experience at Koon’s. Jason was prompt with his replies and very knowledgeable about the truck I bought. in addition to having the best price Great experience at Koon’s. Jason was prompt with his replies and very knowledgeable about the truck I bought. in addition to having the best price of any dealer, they were very courteous, never put any pressure on me to buy, and it was just a great all around experience. More

Best Dealership Yannick's stellar attention to my needs and change-of-mind in requirements led me to the purchase of a new F350 Lariat truck that I absolutely love. Yannick's stellar attention to my needs and change-of-mind in requirements led me to the purchase of a new F350 Lariat truck that I absolutely love. Thank you Yannick for your help, patience and technical awareness about all available features! Overall, traveling from Richmond for a great deal and great experience was well worth my time. More

"Excellent experience!" Yannick made the process of purchasing our new Truck very smooth. He was very attentive to our Family and very knowledgeable of the Truck's features. Yannick made the process of purchasing our new Truck very smooth. He was very attentive to our Family and very knowledgeable of the Truck's features. Thank you! More

Greg Williams/Sales/Finance/Service Dept Will update to possibly 5 stars once service department addresses my concerns regarding my New 2017 Mustang GT350 on 10/31/2017. I was debating bet Will update to possibly 5 stars once service department addresses my concerns regarding my New 2017 Mustang GT350 on 10/31/2017. I was debating between staying local and buying from Apple Ford in MD or making the trip down to Sterling, VA. Unlike Apple Ford, Greg Williams with Koons Sterling Ford was willing to go over some basic numbers over e-mail. This motivated me to go ahead and make the trip. Sales: Upon arriving, Greg was very patient with me as I began to flip flop between vehicles. He even took the time to move the vehicles next to each other to assist me in my decision. I finally agreed upon the car and began the buying process. Overall, Greg was outstanding. No complaints whatsoever. I did not schedule an appointment, so another client of Greg's showed up in the latter portion of my buying process, but Greg meticulously juggled both of us around the process so that neither one of us were waiting on him. Finance: If you read my reviews, you'll notice I buy cars a little too much, so I'm used to the finance managers and what a fun process this can be. Unfortunately, this one did not seem to be like the others. Once I refused the aftermarket offers, he was very quick, but in a rude manner. Barely took any time explaining the documents I was signing, and if I asked a question, he was a bit snappy. Not the kind of service I would expect for someone who is wasting that much money. But, since everyone dreads this portion anyway, I won't let this impact my review. Finishing Up: Back to Greg, the reason this review will ultimately receive 5 stars if the service department fixes my issues (I'll address below). After finance, Greg took the time to sit in the car with me and explain all the different settings and connect my phone to the car. Thank you Greg! Service Department: Unfortunately, driving home, I noticed a wind noise of sorts coming from the driver's side dash if I go above 60mph. There is also a noticeable rattle if I'm driving at a slow rate of speed across the whole dash. Greg referred me to Allen in the service department. I'll be dropping the car off on 10/31/2017. Will update review after I get my car back. Overall, I am very pleased with this dealership thus far and will likely return in the near future to lease another car (as my daily). I'll obviously hope not to get the same finance manager and buy a car that does not rattle. More

Awesome experience! Thank you Yannick and Danny were particularly helpful in helping me find my new vehicle. I had some difficulty finding the right finance and Yannick and Danny w Yannick and Danny were particularly helpful in helping me find my new vehicle. I had some difficulty finding the right finance and Yannick and Danny were very patient, trying to find the solution that would fit my needs. When I picked up the van it was crystal clean and I was very happy to see that even the tank was full of petrol. I'm very happy with my purchase and I look forward to a long relationship with Koons Ford in Sterling. More

I've never purchased two cars in one day,until last Saturday After purchasing 15+ vehicles (since 2002) from another Ford dealer located in Fairfax, I made the switch to Koons (Sterling) because I heard their cu After purchasing 15+ vehicles (since 2002) from another Ford dealer located in Fairfax, I made the switch to Koons (Sterling) because I heard their customer service was top notch. Yannick Ernsting worked diligently to make the process as efficient and pleasant as possible. Mike in finance was terrific and Jon Walker spent some quality time with me, as well. My business depends on superior customer service, apparently Koons feels the same way. Bye Bye Fairfax City...hello Sterling! More

Staff works with you every step My soon-to-be wife and I just bought a 2017 Ford Escape Se over the weekend and we definitely enjoyed our overall experience with all the employees we My soon-to-be wife and I just bought a 2017 Ford Escape Se over the weekend and we definitely enjoyed our overall experience with all the employees we came in contact with at this location. Our Salesman was Steve Arnold and he did an impeccable job finding the exact car we wanted! Thank you to the everyone we came in contact with (Steve Arnold, Adrian Tiaga, Mike Palmer, Tom Murray, Danny Islam, and Ethan Gonzalez) for their outstanding patience, and for working with us every step of the way to get a great deal to buy our first new car. More

Great experience with awesome staff! We had the stress of car shopping turn into the most pleasurable experience. Our sales consultant, Steve Arnold, was quite knowledgeable and one of th We had the stress of car shopping turn into the most pleasurable experience. Our sales consultant, Steve Arnold, was quite knowledgeable and one of the most patient and pleasant people we've ever dealt with. The entire staff from the sales manager to Ricky, our financial analyst were outstanding. Our entire transaction was done with ease and handled in a professional manner. Koons Sterling Ford makes you feel like family! More