Koons Sterling Ford | Page 23

Best experience ever! This was the best car buying experience ever. Hands down. Working with Yannick was a wonderful. His customer service, follow through, and genuine i This was the best car buying experience ever. Hands down. Working with Yannick was a wonderful. His customer service, follow through, and genuine interest in our experience and understanding of the car we purchased is something we've never seen before. It's part of the reason we ultimately purchased our new truck here. I've been telling friends that he is the man! Thanks so much, Yannick! We love our truck! More

Good overall experience My salesperson, Yannick Ernsting, at Koons Sterling was awesome. He was very courteous, extremely knowledgeable and helpful. I highly recommend him My salesperson, Yannick Ernsting, at Koons Sterling was awesome. He was very courteous, extremely knowledgeable and helpful. I highly recommend him to anyone considering purchasing a Ford. More

Fantastic car buying experience After another dealership failed to secure the car I wanted twice, we found Koons Ford in Sterling. The vehicle I wanted was advertised on the Koons we After another dealership failed to secure the car I wanted twice, we found Koons Ford in Sterling. The vehicle I wanted was advertised on the Koons website, I reached out by email and promptly received messages from Steve and Danny. Steve was extremely responsive and emailed me several times about the vehicle making sure to answer all of my questions. The process was hassle-free and I got a fair price on my trade-in. Would highly recommend Koons Ford Sterling after this experience. More

F150 Most Enjoyable Buying Experience Most enjoyable and easiest buying experience. The salesman Yannick was awesome. If you are in the market for a Ford ask for him at Koons Ford of Sterl Most enjoyable and easiest buying experience. The salesman Yannick was awesome. If you are in the market for a Ford ask for him at Koons Ford of Sterling. He’s very attentive and finds the right vehicle for your needs. More

Great experience! Jason and JC both did a great job of taking care of us and getting us the best deal possible. We never felt pressured and had every question answered Jason and JC both did a great job of taking care of us and getting us the best deal possible. We never felt pressured and had every question answered professionally and quickly. Would recommend them and the dealership to family and friends. More

A very Positive Experience Jason Robles made our first ever Ford purchase one that we'll always remember. From day one, which began on a cold and rainy Sunday night literally j Jason Robles made our first ever Ford purchase one that we'll always remember. From day one, which began on a cold and rainy Sunday night literally just minutes before closing, until the day of our purchase, Jason was there for us. He was consistently friendly, knowledgeable, responsive and most of all patient. Although this purchase was years in the making and we knew we wanted an F-250, we were still undecided on the model year, gas or diesel option, paint color, and trim. Jason's outstanding customer-driven focus provided us with the clarity we were missing to find the vehicle that best fit our needs. Furthermore, we were comforted by the high level of respect Jason showed us during our buying experience; absolutely no hassling, no pushy sales tactics, and no attitude. In the end, we drove home extremely happy with our brand new F-250 Platinum Diesel truck. If you live in or around the DMV and are looking to purchase a vehicle, do yourself a BIG favor and give Jason Robles a call at Koons Ford of Sterling, Virgina. It will be well worth your trip and you will have a great experience. Jason is a true consultant that puts the work in to make sure the customer is happy and satisfied. Additionally, Mike Palmer in Finance was absolutely great in helping us to complete the final deal. Mike was thorough and gave us ample time to consider all of our options. Mike listened to our needs and built out an extended warranty offer that truly fit our unique profile. Essentially, Mike provided us with the additional positive incentives that we needed at the end of a long day to solidify overall positive experience. Finally, we want to give a "shout-out" to Will, who shadowed Jason on the day of our purchase and Jon Walker, the Sales Manager who personally greeted us before we left. Altogether, we had an incredible time and everyone helped to make our overall experience a pleasant one. Thanks Jason, Will, Mike, Jon and Koons Ford of Sterling! Sam More

Great Service I came here pretty rough but when working with Jason in sales got me in the car i really liked but was unsure about be able to get it in and around th I came here pretty rough but when working with Jason in sales got me in the car i really liked but was unsure about be able to get it in and around the price range i wanted to be at Alex in finance did a awsome job. Those two made are an awesome team!! I walked out to extremely happy customer. Great Customer Service Guys!!!! More

The worst customer service! The lack of concern blows my mind. I purchased my 2015 Toyota and an extended warranty, unfortunately they do not know how to service Toyota's only Fo The lack of concern blows my mind. I purchased my 2015 Toyota and an extended warranty, unfortunately they do not know how to service Toyota's only Fords. They brought my car out with the maintenance and tire light still on. The service advisor was no help the valet was more helpful and seemed to care. More

Streamlined and easy Going there knowing exactly what car I wanted helped for sure, but fact of the matter the service I received was exceptional. Everything went smooth, Going there knowing exactly what car I wanted helped for sure, but fact of the matter the service I received was exceptional. Everything went smooth, credit app was easy, and everyone did a very good job of explaining all of the warranties and paper work. More

Great experience from start to finish! I made the trip from PA to VA to buy my new explorer. It was well worth the trip. Everyone was so welcoming and it was a fantastic experience. Jason w I made the trip from PA to VA to buy my new explorer. It was well worth the trip. Everyone was so welcoming and it was a fantastic experience. Jason worked with me for a week to get me the best deal and in the car I wanted! Will be back again for sure! More