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Koons Sterling Ford

Sterling, VA

4.1
713 Reviews

46869 Harry Byrd Hwy

Sterling, VA

20164

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Showing 713 reviews

September 27, 2024

Great service thank you and good people I was happy with it all..thatnis it More

by kaygeeme41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Stickman, Linda Orosco, Michael Borosky, Jack Fetchko, Robert Teasdale
Sep 29, 2024 -

Koons Sterling Ford responded

Thanks so much for stopping in for service and leaving us a five-star review. We look forward to your next visit to Koons Sterling Ford!

September 25, 2024

Great service! Under cost estimate and under time estimate. Smiling faces, not sour dispositions. Terry was fantastic! I will ask for Terry next time I need servi More

by ashbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Sep 25, 2024 -

Koons Sterling Ford responded

Ashbert, we're delighted to hear that Terry and the team at Koons Sterling Ford provided such excellent service. Thanks for sharing your positive experience!

September 11, 2024

It was great having a deal at koons ford with bilal. Bilal helped me through every step. More

by Kbh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bilal
Sep 12, 2024 -

Koons Sterling Ford responded

Thank you for leaving Bilal and Koons Sterling Ford a five-star review!

September 08, 2024

We met Daniel on the site and very calmly offered his assistance. Nothing high pressure. He worked us through the entire purchase. We never were left unattended. Financing went smoothly. The purchase of More

by Electrictech41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales was Daniel and front manager that we did not get his name., Adrian Tiaga
Sep 09, 2024 -

Koons Sterling Ford responded

Thank you for sharing your experience with us! We're delighted to hear that Daniel and the team at Koons Sterling Ford made your purchase of the new Ford Maverick smooth and pleasant. We appreciate your kind words and look forward to assisting you again in the future!

September 03, 2024

Mike Daley is always my gi to guy and he never fails to please. Work is always sequenced inn and completed as quick as possible. More

by Jim4800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Daley
Sep 04, 2024 -

Koons Sterling Ford responded

We're delighted to hear that Mike Daley consistently provides excellent service at Koons Sterling Ford. Thanks for sharing your positive experience!

August 26, 2024

Great service coming to my house to do my explorer oil change. Save me the trip to the dealer and also time that I use it to work. Very convenient for me and I really happy and thankful for this service. More

by Eddy J
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and Sachit Bhatia
Aug 26, 2024 -

Koons Sterling Ford responded

Eddy, we're glad to hear our at-home service made things convenient for you! Thanks for choosing Koons Sterling Ford and sharing your positive experience.

August 25, 2024

Very helpfull. The service technician explained all the work that was done. I was given a schedule of when the work would be completed and everything was on time. I More

by Screen-Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Borosky
Aug 26, 2024 -

Koons Sterling Ford responded

Thank you for the recommendation! We're glad to hear our service technician at Koons Sterling Ford provided clear communication and timely work. We appreciate your support!

July 15, 2024

Mike was great and accurate. Team working on truck did a terrific job. I’ll return if I need future maintenance. More

by Ssswbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Borosky
Jul 15, 2024 -

Koons Sterling Ford responded

Thank you for the positive feedback! We're glad to hear Mike and our team at Koons Sterling Ford provided excellent service. We look forward to assisting with any future maintenance needs!

July 08, 2024

They were friendly, easily deal with And spent time with me going over my new vehicle. More

by Carlylebo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Altunkaya
Jul 08, 2024 -

Koons Sterling Ford responded

We're glad to hear working with our team was a breeze, Carlyle! We appreciate your business and hope to see you again at Koons Sterling Ford. Enjoy the new ride!

July 08, 2024

Pedro was our rep and he did a good job. He answered our questions and worked out all the details in our favor. The manager, JC was great also. I would have liked answers to questions from f More

by licaron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Polio, Ricky Rivera, JC Schied, Kevin Acevedo
Jul 09, 2024 -

Koons Sterling Ford responded

Thank you for sharing your experience with us. We're glad to hear Pedro and JC provided great service, but we apologize for the frustration regarding the add-ons. Your feedback is valuable, and we'll address this issue to improve our process at Koons Sterling Ford.

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