Koons Sterling Ford

My family and I were looking for a car and Samir Kerboussi was our salesman. He was courteous, knowledgeable and professional. We give him 5 stars! Kerboussi was our salesman. He was courteous, knowledgeable and professional. We give him 5 stars! More

Samir was very helpful and never stopped and was very prompt when saying he would call you back or follow up with you I hadn’t ever received this type of service anywhere else. prompt when saying he would call you back or follow up with you I hadn’t ever received this type of service anywhere else. More

Samir was AWESOME he was a real problem solver that really satisfied this customer, by working with all the other Departments. M Koziol great communication really satisfied this customer, by working with all the other Departments. M Koziol great communication More

It's no surprise that Samir Kerboussi has been the top salesman at this dealership for the past two years. Samir was wonderful to work with. He listened to what we were looking for, offered suggestions an salesman at this dealership for the past two years. Samir was wonderful to work with. He listened to what we were looking for, offered suggestions and never pressured us to purchase. I was impressed with all of the precautions Samir and the staff due to COVID-19. Wearing masks, temperature checks and continuous cleaning was very evident. We were able to take the vehicle overnight to our mechanic 20 miles away. There were a few scratches on the bumper and doors which the Manager agreed to take out and even gave us a rental car while it was done. I highly recommend Samir and this team to future buyers. More

Samir Kerboussi was awesome to deal with! Was able to work out seeing car on my terms, We live 2 1/2 hours away and he even sent a walk around video without our asking just to get more insight on what we work out seeing car on my terms, We live 2 1/2 hours away and he even sent a walk around video without our asking just to get more insight on what we were purchasing. I never had a doubt I was interested in the car but never thought I would find a dealer that I would highly recommend in the process. I think they list Samir as a "Product Specialist" on their website but I am surprised he is not in management with his knowledge and expertise. Thanks Samir! The vehicle prep for our arrival all the way until we left was Top notch service that we will not forget! More

Outstanding service provided by Michael and Amir. All of our questions were answered with honesty and transparency. We will recommend to anyone interested in buying a Ford to contact Yannick. our questions were answered with honesty and transparency. We will recommend to anyone interested in buying a Ford to contact Yannick. More

Excellent service from people who clearly work as a customer centric team. First time at this dealership and we are Dropping our 2018 Ford F-150 Platinum and 2012 Ford Mustang off for warranty/ recall customer centric team. First time at this dealership and we are Dropping our 2018 Ford F-150 Platinum and 2012 Ford Mustang off for warranty/ recall work. Michael and Amir in service worked as a team and took care of us right away even though they were very busy. Michael stepped up to take us even though the account was assigned to someone else. Amir texted us to ensure all questions were answered so we could fix everything we came in for. While waiting we looked at 2020 GT Mustang convertibles with Yannick Ernsting who was extremely knowledgeable about each facet of the vehicles. We will be back Saturday to design and possibly purchase one, but will definitely continue to come to this specific location! More

I’m very pleased with my car buying experience at Koons Sterling Ford. Yannick Ernsting was very knowledgeable about the car I wanted. He was pleasant to work with and professional. He even assisted me in Sterling Ford. Yannick Ernsting was very knowledgeable about the car I wanted. He was pleasant to work with and professional. He even assisted me in deciding the best financing route to pursue. I purchased an Edge ST in early June and I love my new SUV! Adrian Tiaga from the finance department made the process of signing all those forms quick and easy. My husband has bought one Expedition and two F-150s from this dealership. A close friend, per our referral, bought an Explorer from here. And now I have my Edge. Five vehicles in three years! I think that we can safely say that this is our dealership and now Yannick is our go-to guy! Very happy with their products and the services/maintenance they provide for our vehicles. Highly recommended! More

Amnesia After the Sale After the Sale they dont answer the phone, don't return emails and pass the buck everywhere. Getting help is impossible they could care less. After the Sale they dont answer the phone, don't return emails and pass the buck everywhere. Getting help is impossible they could care less. More

Pleasant buying experience. Alfonso was Great! knowledgeable I have bought quite a few vehicles in my life. ..a lot of those purchases were from car dealerships. This past purchase of my 2019 F-150 Lariat was b I have bought quite a few vehicles in my life. ..a lot of those purchases were from car dealerships. This past purchase of my 2019 F-150 Lariat was by far the best. I do attribute much of that positive experience to my salesperson, Alfonso. Not only was he polite, calm & well-spoken. He actually knew about the vehicles he was selling!!!! He knew about the different engine, drivetrain options that made each truck what it was. That was valuable and greatly appreciated. The last few dealers I have been in, I knew far more about the vehicles they were selling than they did. That's just awkward. Furthermore, they gave me a good price on my trade, brought the overall price of the truck down and provided competitive financing. AND I was IN & OUT in a very reasonable amount of time. All & all, a good experience. Just to add.. JC in financing was also respectable, informative and NOT pushy. Thanks again guys! More