Koons Sterling Ford

By honoring ,ones warranty. Tires weren’t rotated in December 2020 ,claimed lug nuts to be swollen. 4/30/21 replaced nuts still no rotation December 2020 ,claimed lug nuts to be swollen. 4/30/21 replaced nuts still no rotation More

Pleasant and efficient service all around. Even though I ultimately bought my truck at another dealership, Dave was outstanding and my first service visit with Mike was also very professional. Good marks al ultimately bought my truck at another dealership, Dave was outstanding and my first service visit with Mike was also very professional. Good marks all around for these guys. More

I had my first scheduled service on my new 2020 Ford Explorer St on April 15, 2021. My service writer was Joey Stickman who I found to be extremely personable with excellent product knowledge. I explai Explorer St on April 15, 2021. My service writer was Joey Stickman who I found to be extremely personable with excellent product knowledge. I explained to him that I had purchased the platinum service contract and he told me everything would be listed in the computer at the dealership under my name. He scheduled me for service at 11:00AM and explained to me what services would be performed on my car at this visit. He told me it would take about one hour and that he would have my car washed when the work was completed. Exactly one hour and five minutes later Mr. Stickman texted me to let me know my car was ready for pick up. I found all work had been completed in an excellent manner and my new Ford Explorer was cleaner when I picked it up after service then when I dropped it off. Mr. Stickman went over my car with me when I picked it up and explained all of the work that had been done. I received excellent customer service from Mr. Stickman and I am glad that I purchased the platinum maintenance plan from Mike Palmer in finance as there was no charge for me at this visit. Looking forward to my next visit at Koons Sterling Ford and I will definitely use Joey Stickman again as my service writer. More

They work with you to make you happy great job Koons Sterling ford to make deals that work for you. THANKS FOR MAKING IT HAPPEN!!! Sterling ford to make deals that work for you. THANKS FOR MAKING IT HAPPEN!!! More

I purchased a 2021 Ford Explorer with the able assistance of Joe Facen. He was professional, courteous and very helpful throughout the process. He made the experience an unexpectedly pleasant one. I would hi of Joe Facen. He was professional, courteous and very helpful throughout the process. He made the experience an unexpectedly pleasant one. I would highly recommend his services to anyone contemplating a similar transaction with Koons Sterling Ford More

The overall service was great; however, the tires all had more pressure than the specifications listed on Ford Pass and the label on the door frame. We know they were correct when we took the car in for serv more pressure than the specifications listed on Ford Pass and the label on the door frame. We know they were correct when we took the car in for service as my husband checks the tire pressure monthly. My husband corrected the same day. More

I found Syed and Mike Palmer very knowledgeable, courteous and easy to work with. Syed exhibited no high pressure tactics and made me feel very comfortable at all times. courteous and easy to work with. Syed exhibited no high pressure tactics and made me feel very comfortable at all times. More

Best group of people to experience all repairs with...also on time with all repairs needed... I am a repeat customer and will be back for service in the future with...also on time with all repairs needed... I am a repeat customer and will be back for service in the future More

Exceptional quality of service, friendly, helpful, provided updates on what was needed and everything was done in a timely manner. Easy and pleasant to deal with provided updates on what was needed and everything was done in a timely manner. Easy and pleasant to deal with More

Koons Ford Sterling is by far the best!! From the sales experience to the service group! We have been very impressed and love doing business with them!! Thanks for keeping a great Ford Experience Koons F experience to the service group! We have been very impressed and love doing business with them!! Thanks for keeping a great Ford Experience Koons Ford Sterling, VA!!! More