Koons Sterling Ford

Went in to get a new Mustang GT in black and they did not have one so they brought one from Manassas and the paint was a mess and I was promised by the salesman that they would detail the car as there were s have one so they brought one from Manassas and the paint was a mess and I was promised by the salesman that they would detail the car as there were some massive scratches on the roof and it looked like somebody washed the car with dirt as the clearcoat had swirl marks and scratches everywhere. Steve, the service manager also promised that he would detail the car as it had more chunks taken out of the paint on the driver side, front fender during installation of the supercharger.. Now they want to charge me to detail the car, unacceptable. Since I have been in this area, I have bought more than 50 vehicles for work and personal use since 1988 from Ford and I am appalled at the treatment that I have received from this location Not to mention the debacle that occurred when I purchased aftermarket rims and told them to put one of them on the car to make sure they fit and they removed all four wheels and mounted all four new tires on the new rims and then tried to put them on the car And brought me back to show me that all four wheels would not fit, if one doesn’t fit why would I need to see the other three and then they charged me 700+ dollars for the labor and I spent five hours sitting in there when this all could’ve taken 30 or 40 minutes with one wheel, there’s only been one person in parts that has done anything positive for me, very disappointed and will take my business elsewhere, More

Initiated the buying process online and Hector was my salesman. From the videos of the Bronco, through the test drive and final purchase; Hector was invaluable. Smooth transactions salesman. From the videos of the Bronco, through the test drive and final purchase; Hector was invaluable. Smooth transactions More

Eryk, our sales associate, was extremely helpful and his service was immaculate. Matt, the sales supervisor, was available to answer questions when needed. service was immaculate. Matt, the sales supervisor, was available to answer questions when needed. More

Really bad experience nice sales guy but the finance team and GM horrible. Wasted time is what you get dealing with this dealer. and GM horrible. Wasted time is what you get dealing with this dealer. More

Mike always does a great job with my car. Service tech Eric makes sure the car is running great and he identifies any potential issues before they become a problem. Excellent customer service Service tech Eric makes sure the car is running great and he identifies any potential issues before they become a problem. Excellent customer service team at Koons Ford!! More

Very helpful and got me right in and addressed the problem I was having. Had me back on the road so I could get home for the weekend problem I was having. Had me back on the road so I could get home for the weekend More

Service manager was real great helpful and took time to discuss the issue with ford for warrantees. Very helpful and great manner advising myself etc. great job discuss the issue with ford for warrantees. Very helpful and great manner advising myself etc. great job More

Bilal and Matt were friendly, knowledgeable, and helpful in selecting the right vehicle with the right options. With highly competitive pricing and great service, I selected Koons over three other dealers. in selecting the right vehicle with the right options. With highly competitive pricing and great service, I selected Koons over three other dealers. Great job by Bilal, Matt, and the rest of the team getting me in and out with my new vehicle in a short afternoon. More

Easy to set up an appointment ! Took me on time and did my oil change in a timely matter !! Also let me know what other things I would need to do my next visit Took me on time and did my oil change in a timely matter !! Also let me know what other things I would need to do my next visit More

We drove 6 trucks to find the right one. We had so many to choose from and our salesman knew exactly what we were looking for. Greg Sipple made our buying experience very good.and he was v We had so many to choose from and our salesman knew exactly what we were looking for. Greg Sipple made our buying experience very good.and he was very knowledgeable about all Ford products. More