Koons Silver Spring Ford

Outstanding service and value! I was in the process of looking for a vehicle and had begun to search online. I noticed a late model used vehicle that seemed to meet my specif I was in the process of looking for a vehicle and had begun to search online. I noticed a late model used vehicle that seemed to meet my specifications. I contacted Koons and was put into touch with John Speake. He was knowledgeable, courteous, and highly professional. In fact the entire staff was outstanding. I asked John for additional information and he went above and beyond my request. I was provided exact model real time comparisons as well as spec sheets on the vehicles. We set an appointment to test drive the car and prior to our appointment they gave me follow up emails and phone calls to ensure that nothing had changed. In an effort to save my time, John asked if I would be trading a vehicle and if so if we could start the process of determining a trade in value for my car prior to our appointment. Upon my arrival the vehicle was ready to drive and John was ready to help. Within two hours I was driving away in the vehicle I had seen on line! There were no games or gimmicks. This was a professional business transaction. I highly recommend Koons and more specifically John Speake. More

Mustang Ford Shelby I had a awesome experience at koons Ford in SilverSpring. My sales consultant was John Speake and General Manager Brian Orlove who made my buying I had a awesome experience at koons Ford in SilverSpring. My sales consultant was John Speake and General Manager Brian Orlove who made my buying experience Smooth and easy. Your professionalism is appreciated. Respectfully, Michael More

MY VISIT FOR SERVICE ON MY 2017 FORD EXPLOYER I was 100% please with Ernesto help and support doing my visit. I want to thank him very much so far I thank i will all right with the service at ko I was 100% please with Ernesto help and support doing my visit. I want to thank him very much so far I thank i will all right with the service at koon ford. More

Key Fob Chris did a great job of diagnosing my trouble with the key fobs. Replaced the batteries on the spot and determined there would be no charge. Great jo Chris did a great job of diagnosing my trouble with the key fobs. Replaced the batteries on the spot and determined there would be no charge. Great job! More

Very satisfied I bought my first Ford at this dealership and I had a very good experience, I would recommend buying a vehicle at this place to my friends and family. I bought my first Ford at this dealership and I had a very good experience, I would recommend buying a vehicle at this place to my friends and family. More

Thanks so much! This was my first time buying a car. Everyone at Koons Ford was helpful and friendly throughout. They respected my budget and preferences. They helped This was my first time buying a car. Everyone at Koons Ford was helpful and friendly throughout. They respected my budget and preferences. They helped me consider a few different options in cars and financing. It made the decision easier, and I couldn't be happier with the outcome. Thank you so much! More

Koons Ford makes sure you are happy with your new car My wife and I just got two new cars at Koons Ford, and I cannot say enough for how we were treated by Brady Crosby and the sales staff. I told Brady My wife and I just got two new cars at Koons Ford, and I cannot say enough for how we were treated by Brady Crosby and the sales staff. I told Brady how much I absolutely hate buying cars, and he made the experience unprecedentedly good for my wife and I. He was never pushy, and just wanted to find the perfect cars for us. If we didn't like something about a particular vehicle, he didn't try to tell us that our concern wasn't important, but he kept showing us cars until we found the one (well, two actually) that we would be absolutely happy with. And we are. My wife got a 2017 Ford Explorer, and she is very happy with it. I have a short commute, and had test driven a Ford C-Max previously, and they had just what I wanted. I want to relate this one story to show how Koons Ford will go above and beyond to make sure you are happy with your car. During my test drive of the C-Max, I never had to back up, and thus didn't notice that this particular C-Max didn't have a backup camera - I had one in my previous car, and once you have a backup camera, it is hard to back up without it. Koons Ford, particularly Brady and the sales team, noted my disappointment (the next day, by the way) about this. They didn't have to do this, but they offered to install an integrated backup camera into my C-Max - at their cost! What dealership does that! More

First Service Experience Went in for first service appointment on 12/16/16 and James Tingley was my Service Advisor. James was professional and had the answers to all question Went in for first service appointment on 12/16/16 and James Tingley was my Service Advisor. James was professional and had the answers to all questions posed. I thought it was a nice touch that the "first" service vice was at no cost, nice touch. I had been in the waiting area for 3 hours and was unaware there was a problem with the computer to reprogram a power window recall for my vehicle until I came out and inquired. When I reviewed my email service record, it read the problem was fixed and it is not. In fact, I was told I will need to return to Koons for reprogramming the window. The customer service waiting area is clean, inviting and modern. I was able to use my laptop over wifi while enjoying complimentary beverages and snacks. As I understand it, the customer waiting area had been enlarged several months ago. However, it is still somewhat crowded and it may be time for Koons to consider another enlargement. Good for Koons to have lots of service customers and good for customers to be comfortable. Thanks James and Koons. More