Koons Silver Spring Ford

Do not come here I brought my truck in to replace the dead instrument cluster. They fixed it... But it took 3 days for them to even look at it when I had an appointmen I brought my truck in to replace the dead instrument cluster. They fixed it... But it took 3 days for them to even look at it when I had an appointment the first day. When i got it back the glove box was broken, and two box cutter blades were left in two different parts of the cab. I had a 5yo and dogs in it the next day. Take it back for a second chance to fix the brakes and glove box that they broke. I call, get a quote, make an appointment. They say it'll be done in under 2 hours. I drop it off, and 2 hours later they call to tell me it'll cost more than double what I was quoted, and it would take another 2 hours. I'm not interested in being taken advantage of. Also, they didn't fix the glove box. The original price quoted was already high, but the second was astronomical. DO NOT COME HERE. More

Used Truck Purchase I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! They kept their word and removed some scratches and dents. More

Sales Tumbs Up Service Thumbs Down Brian Orlove is fantastic! He will help you get the best deal and calls after the sale to make sure you are happy. He and his team aim to please and t Brian Orlove is fantastic! He will help you get the best deal and calls after the sale to make sure you are happy. He and his team aim to please and they do. Billy Mensh, my salesman is terrific. He answers every question and sometimes more than once. Class guy! The flip side is the service department. Lot's of attitude. They are very busy. And that's great. But are they too busy to be courteous, accommodating or fix it right the first time. My experience has unfortunately been negative. I did complain to Carol who is the customer coordinator. She is great as she is part of Orlove's team. But I made an appointment with a different Ford Dealership to bring my car in for service. More

Wonderful! I had a great experience getting my car serviced at this dealership. The General Manager was fantastic at making sure the experience made me happy and I had a great experience getting my car serviced at this dealership. The General Manager was fantastic at making sure the experience made me happy and that the issues with the car were taken care of. The service was very friendly and they knew what they were doing. Thank you for a great experience. If you need to get a new car or get your Ford/Lincoln serviced this is the dealership I would go to. They are remarkable. More

my CPO purchade I purchased a 2015 Fusion Hybrid that I saw on line. I called up the salesman and he had the car cleaned gassed and ready for me to take delivery. It I purchased a 2015 Fusion Hybrid that I saw on line. I called up the salesman and he had the car cleaned gassed and ready for me to take delivery. It was everything that I wanted and the salesman Van Lewis was the best I have ever had the pleasure of doing business with. My financing was handled very professionally by Simon. Thank you Koons. I will be back More

JD Schaening I had such a horrid experience at Lindsay Ford that I was reluctant to use another Ford dealership for service and recalls. However, someone somewhere I had such a horrid experience at Lindsay Ford that I was reluctant to use another Ford dealership for service and recalls. However, someone somewhere said go to Koons Ford in the SS auto park and see JD Schaening and he will take good care of you. So I did..... JD was excellent st getting things priced and prioritized in a timely manner. I can't rave enough about the service and the level of comfort I felt with JD. Like seriously I went in a skeptic and came out a fan... More

Purchase used van Inquired on a used van, Andrew and David are very enthusiastic and stay available. Unfortunately I did not purchase the vehicle I was interested in du Inquired on a used van, Andrew and David are very enthusiastic and stay available. Unfortunately I did not purchase the vehicle I was interested in due to the amount of miles on it. However it was a clean looking unit and priced good. After dealing with other dealerships looking for the vehicle I wanted I realized that Andrew and David take there job and the customer seriously . I appreciated them. More

Stress Free Purchace I stopped by the Dealer to look at a car I saw online and drove away with a new CPO Ford. John Speake Product Specialist and was very helpful in negot I stopped by the Dealer to look at a car I saw online and drove away with a new CPO Ford. John Speake Product Specialist and was very helpful in negotiating a deal that I was happy with relatively no effort on my part. Since I bought the car sight unseen and purchased it without really getting to know it over the next few days I noticed some minor corrections that need to be addressed. I contacted John and he assisted me with the interaction with the service group to have the issues rectified quickly. Excellent customer service and follow up from these folks. More

Amazing service My daughter was traveling alone through the DC area after a long day of interviewing, and her truck started to make noises, and she felt tugging. Need My daughter was traveling alone through the DC area after a long day of interviewing, and her truck started to make noises, and she felt tugging. Needless to say she was scared, in a big city she did not know, night coming on and worried her truck was breaking down when she had 3 more hours to get home. She pulled off at this exit, drove to the service bay at 6PM and the manager immediately took care of her - took her truck back and had a technician check it out right away to make sure it was safe to drive. She waited about 20 minutes and was told she was good to go - exactly the assurance she needed to know she could get back on the road without worry. We were both SO impressed with this level of service - and I cannot say enough about how grateful we were that she stopped here. Might be in/near a big city, but certainly had small town charm and service mentality. Thank you! More

They will only let you down. Avoid at all costs. Keita and Dan are really good at what they do. Unfortunately they lied to my face. Not even a week has passed, my car tire WAS ALREADY leaking air, I Keita and Dan are really good at what they do. Unfortunately they lied to my face. Not even a week has passed, my car tire WAS ALREADY leaking air, I thought okay it must be the air pressure dropping because of the season change. I took it to a shop after a few times of filling it up with air and the tire was labeled a 'Junk Tire' by the mechanic. This car was "PRE-Certified" alright! This was already what was wrong with the car and still sold me the car. They also promised me a part for my trunk release. They kept promising it would come in the next week and said they would send it to me just to get me out of there. It has been 4 and a half months. I feel duped by their sales tactics. I even told my mother to not buy a car she contemplated to buy at this dealership. They put junk tires and promise things just to get you out of their dealership. Too bad my waranty doesn't cover tires. Add photos. Carol the director of Customer Relations called me and acted sympathetic with my concerns. Although she told to me to make an appointment from Tuesday-Thursday!!! I bought the car on the weekend! What kind of joke is this, I tried to see if they would take me outside those three days and she said she could not.. This is the worst customer service she even left me a voicemail and called me a "Butt Head" I also have the proof of the recording. I love the Mazda Brand but this dealership must be avoided at all costs. I will also be bringing this above the dealership. More