Koons Silver Spring Ford

Our Salesman JR and our finance person James were both amazing!!! Their customer service, professionalism and personalities made our experience buying a new car a 5 star experience. I would recommend my amazing!!! Their customer service, professionalism and personalities made our experience buying a new car a 5 star experience. I would recommend my family and friends to JR and James anytime. This is the first time ever that we had such a GREAT experience buying a car! More

Jay R. Harley!!!! The boss! Extremely patient, friendly, knowledgeable and positive. He took the time to provide me with options that worked for me. Thank you Jay R Harley for the dedication and the effor knowledgeable and positive. He took the time to provide me with options that worked for me. Thank you Jay R Harley for the dedication and the effort put into making the deal on the vehicle I wanted. I will strongly recommend this dealership to anyone that is looking to buy. I'll tell them, go talk to JAY R, NO ONE ELSE!! More

All of the Koon's sales team which we dealt with were very helpful and went out of their way to consider our every need. When we thought we were going to be unsuccessful finding the right vehicle, Billy very helpful and went out of their way to consider our every need. When we thought we were going to be unsuccessful finding the right vehicle, Billy did a more specific & detailed search over a wider radius and found the car with all the features we wanted, as well as just the right color combination. When the car was ready for us, Jay R was extremely helpful in explaining all the new car's electronics, etc. James explained all the paperwork even made that a pleasant experience. This truly was one of the most pleasant car-buying experiences we've ever had. I would recommend Koon's Ford/Lincoln of Silver Spring, MD to anyone. More

My husband and I met with Jay after work to purchase a new truck. Jay was very informative and friendly. He let us test drive the vehicle and answered all the questions we had on this vehicle. Our disc new truck. Jay was very informative and friendly. He let us test drive the vehicle and answered all the questions we had on this vehicle. Our discounts and trade in value was wonderful. The service department at Koons is also very well run and there was a service package included with our purchase. Jay was definitely the best sales person at a dealership my husband and I have ever dealt with. Should we ever need any advice or future purchases we will be dealing with Jay in the future. Jay is an asset to Koons Ford and he is very good at his job. Thank you again Jay for all your diligence and hard work in helping us complete our new vehicle purchase. We look forward to doing business with you in the future. More

Overall, I had a great experience at Koons of Silver Springs. From the moment I sent the first email to Debbie she responded quickly with a great price. We met that day and i was greeted like i was pa Springs. From the moment I sent the first email to Debbie she responded quickly with a great price. We met that day and i was greeted like i was part of the "family" so to say. Sulli took over from there as my sales associate. What a friendly guy. We immediately went out to test drive my new mustang and the rest was history from there! Sulli worked with me and the managers to get me the most out of my trade which i greatly appreciated. In the process he even offered me a beverage from his own personal stock and even part of his subway sandwich as i waited for finance. The only down side was the wait for finance (there were a few people buying cars that night). Once in finance, the process was less than 30 mins. My new vehicle had a few scuff marks and Sulli filled out all the paperwork without hesitation to get everything fixed. I drove about 2 hours to this dealership and was highly pleased with my experience! I would highly recommend Koons of SIlver Springs for anyone in the market for a new Ford. I would also highly recommend a new Mustang as well...what a car! More

From the first phone conversation, to walking out the door to my daughter's first new car was a great experience. Could not ask for better customer service. Their quality of work was non stop, and kept t door to my daughter's first new car was a great experience. Could not ask for better customer service. Their quality of work was non stop, and kept the paper work intact and well explained. The sales staff (Jay R. Harley) made us feel very welcomed. He offered drinks and snacks as he greeted us. The over all experience was great, all though time consuming, but in the end, well worth it. As far the price goes, it was good, but who wouldn't want it to be better (cheaper), but in these day's your not going to find any thing cheap. More

After visiting Koons of Silver Spring, I can say that I am 100% satisfied with my experience. I could not be happier with my experience at this dealer and I will come here for any future endeavours. The en am 100% satisfied with my experience. I could not be happier with my experience at this dealer and I will come here for any future endeavours. The entire staff was very friendly and extremely helpful. I could not have asked for a better sales rep. Nathaniel Jacobs receives a 10 +++ !!!! He was so friendly, informative, and he did not make me feel pressured into buying my car. He informed me of EVERYTHING my car was equipped with and he also gave me brief tutorials of how to use each piece of equipment. When I come back to Koons, I will ask to be helped by Nathaniel! My finance rep was also very helpful and receives a 10 :) Megan Smith More

I was contacted by Stacie Hughes of Koons of Silver Spring Mazda/Ford to ask me to write a review on this dealership. I have dealt with this dealership twice within the last year. I purchased a new Maz Spring Mazda/Ford to ask me to write a review on this dealership. I have dealt with this dealership twice within the last year. I purchased a new Mazda 3 Sport first, but it did not feel comfortable because of my bad hip. I traded the Mazda for a Ford Escape SUV, and that one "fits" perfectly! The sales person that I dealt with was Gregory Ellison and I can highly recommend him. His professionalism and outgoing personality made a stressful situation much easier. Other staff at the dealership was also great to work with. P.S.: They even drove my new car to my home after the car was ready for me and picked up the one that I had traded in. More

WOW!!!!!!!! What a great experience. It was after dark WOW!!!!!!!! What a great experience. It was after dark on Wednesday night and Alex greeted me on the lot, he runs the place. Shocked to see him gree WOW!!!!!!!! What a great experience. It was after dark on Wednesday night and Alex greeted me on the lot, he runs the place. Shocked to see him greeting customers on the lot. He helped me find the used car I was looking for on their lot. Roland, the used car manager, facilitated a smooth delivery with my salesman Jeff. Debbie, the Internet manager answered all my questions via email after I went home and did my research. Their prices were very competitive on their used cars. They even showed me how competitive their prices are in the marketplace on the similar used car. I did not even bother haggling because as a woman I felt like I was in such good hands from the beginning. I highly recommend this store to anyone looking for a used or new car. Thank you Alex, Roland, Debbie, and Jeff!!!!!!!! More

It was easy for me to give Koons a Great rating. I have been looking for a car for a while, therefore have visited many dealerships. I have had plenty of negative experiences. the sales person either did been looking for a car for a while, therefore have visited many dealerships. I have had plenty of negative experiences. the sales person either did not know the car, treated me (a woman) in a disrespectful way, etc. From the minute I entered Koons all was wonderful. Very knowledgeable sales person, patient with time and my questions, and very helpful. The complicated financing process was very well explained to me, I did not get rushed, and felt well advised. Love the car. Thank you to the whole team if you get to read this. More