Koons Silver Spring Ford

We visited the dealership for the first time EVER on the morning of 8/2/11. We wanted to check their inventory and prices for a car we wished to buy for our granddaughter to take to college. We had visited morning of 8/2/11. We wanted to check their inventory and prices for a car we wished to buy for our granddaughter to take to college. We had visited other dealers and even looked at other manufacturers prior to the visit to Koon's. After spending some time looking and test driving we talked to the personnel about what we knew the grandkid hoped to have for her car. They searched for a car through their computer and we were told that they could get us a car (that was not in stock) that was a good match to the details we provided. At the time we said we needed the grandkid to test drive some of their in stock vehicles for her feelings about those particular models. We needed to come back after she left work at approximately 7 PM. We were told they would be there for us. After the grandchild left work we drove back to the dealership and to our dismay found that one of the cars we liked was no longer available. But, we were told, there would be a car arriving within a few minutes that would be "suitable" for her to test drive for that particular model. Sure enough, in about 5 minutes, a car pulled up that was the EXACT color that she desired. Ken Levy and Billy Mensch had made a TREMENDOUS effort to get the car that matched our description and have it available for our return about 7 PM. Needless to say, it was the PERFECT car and instantly loved by the granddaughter. Of course, for us, now came the most important part, cost and financing. The wife and I are retired and are NOT counted among the rich fat cats that were mentioned so frequently in the "debt ceiling debate". Long story short, Ken and Billy did everything in their power and we were able to buy the car. With the decision made and the paperwork started the car was turned over to the detailing crew who prepped the car with the utmost attention to details. Within what must be record time, the car was available for us. Now the time was needed to familiarize us with the car's operations. Once again, the effort put forth was considerable. While the kid and wife were getting tutored I met Mike Anderson. He gave me information on my car! He was able to show me things about my car by demonstrating them on a similar model that was in stock. I learned things from him that I don't believe I would ever have discovered on my own. Koon's is now our new favorite car dealership. More

Purchased my 2011 Ford Edge Sport from Koons in Silver Spring and they have been great. From a friendly sales experience provided by Sully, to an exceptional service experience with David. I would recomme Spring and they have been great. From a friendly sales experience provided by Sully, to an exceptional service experience with David. I would recommend Koons to anyone needing a new Ford or servicecfor their existing car. More

These folks are very concerned with meeting the customers needs, and as timely as any service dealer that we have worked with. They are all very knowledgeable with the products/vehicles needs, and as timely as any service dealer that we have worked with. They are all very knowledgeable with the products/vehicles More

I have always purchased cars from Safford Lincoln. However,Koons purchased the franchise and moved it across the street. I visited Koons to have our Town car serviced. While there I inquired with the However,Koons purchased the franchise and moved it across the street. I visited Koons to have our Town car serviced. While there I inquired with the manager about the availability of a white Lincoln MKX. He did not have a white MKX but did have a fully loaded white Fusion at the basic MKX price. The manager had Jay R show us the car and my wife and I purchased it on the spot. It was probably one of the easiest deals Jay R ever made. I have been very satisfied with the Fusion especially the mileage. The safety features inculding the backup camera and the blind spot detection apparatus are a plus. The only suggestion I have for Ford is that I could have used a course or workshop on how to use the Sync system. It is a great system, but complicated, it does take to learn. More

I wanted to trade in my old Chevy Lumina (Betsy) which I had for years and loved but I knew it was time for me to get a new car. I was very weary of going to a dealer because I would remember all the negati had for years and loved but I knew it was time for me to get a new car. I was very weary of going to a dealer because I would remember all the negative experiences I had encountered in the past. When I went in to Koons I wasn't expecting to get a car I was just browsing trying to decide whether or not I was ready to make the big jump. I was introduced to JR who from the begininng was so upbeat and friendly I couldn't help but laugh at him. He began working with me asking me questions about what I like and what I was looking for unlike most other car sales reps who would try to tell me what I wanted. We looked at several different cars and he gave me great advice on all the different models I was looking at (the whole time also keeping my 6 year old entertained and answering hundreds of questions from my mom which isn't easy). After looking at a few different cars I finally decided on the one I wanted not thinking that I was going to actually purchase it still though. He ran everything through and before I knew it was giving me all the details and handing me over the keys to my new vehicle... YAY!!! I was so excited I didn't know what to do. JR assisted me in transferring all of my belongings from my old vehicle into my new baby (Bullet) and made sure I was happy and understood everything that we had went over. Over the next few days I thought of a few random questions I forgot to ask and called JR numerous times and everytime I called he was able to answer my question and I never had to wait days for him to return my phone calls. He made my car buying experience one that I will always remember and I'll definitely be going to look for him whenever I decided I'm in need of another upgrade. More

Delightful experience from the moment I walked in the dealership in April 2011. I continue to recommend the dealership to family and friends (please see attached letter). Thanks again for a flawless dealership in April 2011. I continue to recommend the dealership to family and friends (please see attached letter). Thanks again for a flawless sales process--clarity on questions, both on the product and finance options. You've got an exceptional team of professionals at Koons Ford of Silver spring! More

Greg Ellison is the BEST car salesman I have worked with in 22 years of buying cars...Honest and extremely knowledgable! If you are thinking about buying a Mazda, buy it from Greg! in 22 years of buying cars...Honest and extremely knowledgable! If you are thinking about buying a Mazda, buy it from Greg! More

Purchased a 2001 Infinity QX4. Staff was very helpful, courteous, and responsive to our needs. They helped us select the best auto for our needs and provided great value for our trade-in. Would defini courteous, and responsive to our needs. They helped us select the best auto for our needs and provided great value for our trade-in. Would definitely come back again. More

THANK YOU ALEX PERDIKIS!!!! Koons went over, above, and THANK YOU ALEX PERDIKIS!!!! Koons went over, above, and beyond my expectations in their service department! I am thrilled with Todd, David, and the THANK YOU ALEX PERDIKIS!!!! Koons went over, above, and beyond my expectations in their service department! I am thrilled with Todd, David, and the entire service staff. I love the customer lounge, with the TV, magazines, WI-FI, and the coffee....it's STARBUCKS! Love it! I actually enjoy taking my car in for service and relaxing in their customer lounge. The entire dealership has positive energy and enthusiasm permeates throughout the store....well done team Koons of SILVER SPRING! More

Buying the Ford Focus was easy, we got a great price and the people (JayR, Debbie, and Billy) who work at Koons are GREAT! I appreciated the calls and emails and most of all buying a car without pressure the people (JayR, Debbie, and Billy) who work at Koons are GREAT! I appreciated the calls and emails and most of all buying a car without pressure from the sales crew. More