Koons Silver Spring Ford

I was taken advantage of by finance person and lied to by almost every single employee I had contact with. One individual seemed genuinely interested in resolving my issue but was only empowered as a messeng almost every single employee I had contact with. One individual seemed genuinely interested in resolving my issue but was only empowered as a messenger from management to me. I bought out the car with cash. Once I was told by MVA that my tags had not been processed )after waiting over a month, I disputed a $500 charge for processing tags (that were not processed until I showed up to determine why there was such a delay. They told me they were short staffed. Since they had not processed my tags when I appeared in person I specifically asked that they not do so. They had me waiting in their wait room for 3 hours leading me to believe I would receive a refund of the processing fee. Instead someone came from the management office to give me the tags they’d processed while I was waiting, contrary to my specific instructions not to do so because I’d been told by MVA I could bring paperwork in person. They refused to give me the paperwork telling me I’d have to return several days later for it. Gave me a $54 refund for overpayment of my tags and title. Received a call next day saying they had issued the wrong tag sticker and would need to mail me a valid sticker. When I asked what exactly the $500 was for I was told to “process tags and title And ADVERTISING” costs. After a few days they communicated to me and offered me $100 refund for my “inconvenience”. I turned it down. A few weeks later I received a call from them offering me $250 which I initially turned down. I have filed a complaint with the BBB asking them to help Me obtain the $500. I will never Do business with them again. Their service department is also horrid. They are rude and hardly acknowledge you when you arrive. This is the worst dealership I have ever dealt with. Their customer relations director has been about as helpful as a potted plant. TERRIBLE customer service after car is purchased. By the way I was told the $500 charge was a legal requirement. According to my contract, it clearly states it is NOT a legal requirement. LIARS and fraudsters on my case. More

Lonnie Baxter made my car buying experience perfect. He guided me through the whole process and has still helped me after the process. He went above and beyond to make sure that I picked the right vehic He guided me through the whole process and has still helped me after the process. He went above and beyond to make sure that I picked the right vehicle for me. Couldn’t ask for a better Salesman. More

Lonny Baxter, Ford car salesman, made my car buying experience unstressful. As a senior female, Lonny neither made my senior friend support nor me feel anxious that he was taking advantage of us. He experience unstressful. As a senior female, Lonny neither made my senior friend support nor me feel anxious that he was taking advantage of us. He really did have my best interest in view. Lonny promptly responded to my initial inquiry. He was available at the promised time. He kept me informed of the steps I needed to follow and sought answers to questions beyond his knowledge. He both pointed out the new vehicles’ features and explained them during the test drive; introduced me to the service dept. contact, assisted me transferring personal items from my trade in to my 2022 Ford EcoSport and even provided snack bars since my visit ran into the dinner hour. He was interested in doing a good job. I believe it was a win-win transaction and experience. See Lonny y’all! More

The best car buying experience I’ve ever had. Lonny Baxter made the process very easy for me. I love my Explorer and I am very happy with my purchase. Lonny Baxter made the process very easy for me. I love my Explorer and I am very happy with my purchase. More

So I’ve put my brand new Mach E in the shop here 3 times for a connectivity issue which has not yet been able to be fixed. I said as I put this car in this time I needed the car back for the weekend. To for a connectivity issue which has not yet been able to be fixed. I said as I put this car in this time I needed the car back for the weekend. Today at 3:21 after 3 days in the shop and radio silence, I get a call telling me that not only is the issue not solved, but they damaged my new car! Someone hit the front right bumper while it was in the dealer’s care. Yeah- maybe don’t bring your car here. When they told me that damage was done he didn’t seem shocked at all and as if this was a regular occurrence. He even said this has happened a few times. I called the service guy back after he told me they would give me a replacement car while they fix the damage they did. Radio silence again, and now I have to try to move houses without a car this weekend :) More

I’ve spent over$100,000 at loons dealerships in the last 4 years and I was so disappointed in the treatment I got today. Salesperson Ray was amazing as the only woman at the place. I got lowballed on my t 4 years and I was so disappointed in the treatment I got today. Salesperson Ray was amazing as the only woman at the place. I got lowballed on my trade and no negotiation on price. There will come a day when the shoe is back on the other foot. Krystal I am sooooooo disappointed! I am approved and can by anything anywhere. More

Mr. Carlos had a great and professional attitude, he answered all my questions and put me at ease with the transaction. Will recomend to my friends. 👍 answered all my questions and put me at ease with the transaction. Will recomend to my friends. 👍 More

I purchased a 2018 Toyota Highlander on 5/1/2022 and it was a smooth and easy process. I thank the salesman Carlos Ramirez and his management team. They made it a very smooth process and I felt comfortable was a smooth and easy process. I thank the salesman Carlos Ramirez and his management team. They made it a very smooth process and I felt comfortable with my purchase. More

Zero Stars - Shady, Untrustworthy Dealership!I left a Zero Stars - Shady, Untrustworthy Dealership! I left a $500 Deposit on a used Car on 10/21/2021 which I was picking up on 10/22/2021. While on my wa Zero Stars - Shady, Untrustworthy Dealership! I left a $500 Deposit on a used Car on 10/21/2021 which I was picking up on 10/22/2021. While on my way to the Dealer, 3.5 hours from where I live, a so called Sales MGR calls me to inform me they sold the vehicle, someone I never spoke to before. I was dealing with another "Sales" MGR and "Victor", the General MGR. This individual was rude, would not let me speak, no customer service experience whatsoever! No one will answer or return my call. I had until end of business today, 10/22 to purchase this vehicle. Shady untrustworthy Dealership and Personnel. Stay FAR from doing business with them as they do not keep their word! The Transaction on my Amex card is still in a "Pending" state which shows how little time has passed since I left the deposit. And I took the afternoon off today to pick it up. ZERO stars in my opinion! More

I want to make it clear. This review is not a reflection of the Dealership as a whole but this is an observation on a business process that is not logical to me and demonstrates the lack of flexibility deal of the Dealership as a whole but this is an observation on a business process that is not logical to me and demonstrates the lack of flexibility dealerships having with dealing with customers. My interaction with William "Billy" Mensh the Koons representative did not sit well with me and I feel my only recourse is to express myself in this review regarding my dissatisfaction. I'm trying to sell my 2021 Cadillac XT6 I've owned since March and has only 8,453 miles on it. I was given an offer from Koons at 54K and I tentatively accepted the deal. When asked about their process to proceed Billy explained that I would need to bring the vehicle in, do some paperwork, and since I had a Lien with Navy Fed on the car they would send the payoff to Navy Federal and once they get the lien release from them then and only then would they pay me the equity owed to me. I asked so you would have my car and this could easily take one, two weeks or more. So I asked if I could take the check made out to Navy Federal to the branch the next block over, get the lien release once they verify funds and bring the lien release back and pick up my part of the payment (I have done this a number of times before). Without checking with accounting who according to him handle these transactions, Billy stated no! So I asked, they want to buy the car, not pay for it in full, but keep the car while I wait on the process to run its course with no timeline. Personally, I never heard of anything so Ludacris. In the USA, you don't get the car unless the seller gets paid for the price agreed to with a lien or without a lien. Dealerships like this want to control every aspect of a deal even when buying a car. I have never gone to a dealership, bought a car and they let me have the car without their money being fully secured first? If Koons Silver Spring Ford Lincoln sales processes are as bad as their buy processes. All I could say is run......... More