Koons Mazda of Silver Spring

I originally brought an older car in for repair that had begun to be very expensive, I decieded to replace the car and purchased a used car. My experience was much better than any car buying experience I h begun to be very expensive, I decieded to replace the car and purchased a used car. My experience was much better than any car buying experience I have ever been through. Kudos to the team I worked with. More

We loved working with Pat. From the beginning of the sale to follow up after, we give him and the Koon dealership a 5 star rating. We purchased the Mazda 5 and love it. Pat helped us choose a model th sale to follow up after, we give him and the Koon dealership a 5 star rating. We purchased the Mazda 5 and love it. Pat helped us choose a model that was perfect for the needs of our family. If we're in the market for another car, we will definitely be paying him a visit! Thanks Pat for your superior service! More

I looked at both Fords and Mazdas. I ended up purchasing two Mazda3s. I worked with two outstanding sales folks, Danaj & Gustavo, both extremely friendly in a very genuine way. The manager, Brian Orlove, wa two Mazda3s. I worked with two outstanding sales folks, Danaj & Gustavo, both extremely friendly in a very genuine way. The manager, Brian Orlove, was also outstanding. No pressure, just worked to help me. The deal was beyond anything anyone else would touch in the greater DC area. This is a GREAT place to do business. I never felt pressured in anyway whatsoever. And the finance guy, Hassan, was also excellent; fast and efficient. Best of all, no one tried to "up sale" me with this or that add on. Just good old fashion customer service. Now get this...I purchased the Mazda3 with SKYACTIV. They claim 40 MPG at 55 MPH. Well this isn't true...it's BETTER!! I got on the ICC, reset the Avg Mileage computer, engaged cruse control at 55 MPH and for 18 miles, the average MPG was 47.8! Remember, this is an ALL GAS engine, not a hybrid. KUDOS to Mazda! And even greater KUDOS to Koons Ford & Mazda for treating me so well. More

This was the absolute best car buying experience I've ever had. Samantha Gill in particular, and really every person I dealt with, was honest and forthright and truly spectacular to work with. Samantha l ever had. Samantha Gill in particular, and really every person I dealt with, was honest and forthright and truly spectacular to work with. Samantha listened to what I wanted, did her utmost to help me find the car I wanted, and never pressured me into buying anything I did not want to buy. She gave me the space and options to make the best decision. Jason got me the car I wanted in half the time I expected, and then offered me fair market price so I didn't even need to negotiate. It was such a great experience after visiting other dealers who quoted me prices that I knew were too high based on the information that's available to anyone on the internet, but worse, who treated me with the shady "let me talk to my manager" nonsense anytime I had a simple question. Finance was simple and easy, and again, I was not pressured into buying anything I didn't want.I highly recommend this dealership, and Samantha in particular, to anyone who wants an efficient and respectful car buying experience at the best price around. More

They have the best service I've encountered in a long while. Just came in to look around from an invite from Debbie. I was not prepared or expecting to purchase a new car but the service and friendliness while. Just came in to look around from an invite from Debbie. I was not prepared or expecting to purchase a new car but the service and friendliness was so professional and welcoming that they made it so easy to say yes! Great job guys, keep up the very good professionalism. Thank You All!! More

So...I actually never bought a car from Debbie. We negotiatied over email and all was a no pressure situation from the start. At the end of the day, we were just a bit too far apart to make the deal w negotiatied over email and all was a no pressure situation from the start. At the end of the day, we were just a bit too far apart to make the deal work. That said, Debbie was fair, honest and up front and she honored my request to keep it strictly to email, was fair in her price negotiations and quick to reply to emails. Just couldn't bridge that final gap on money. I will end up buying my leased car used, but that is not a reflectio on Debbie's professionalism or honesty just a simple matter of economics. More

This was the best car buying experience of my life! We negotiated the price through emails including a trade in and financing, and came in and it was exactly as they said, no bait and switch, no hard sell negotiated the price through emails including a trade in and financing, and came in and it was exactly as they said, no bait and switch, no hard sell. Very professional, very friendly, very good experience. More

They'll "wow ya" with bad service. Very condescending and unprofessional. Sales associates spent more time playing on their phones than helping customers. Very pushy sales people. They al condescending and unprofessional. Sales associates spent more time playing on their phones than helping customers. Very pushy sales people. They also lied to my face about the number of accidents my car had, and what the value of it was. After I called them out on it, they admitted they had made everything up. Go elsewhere, this place is shady to the max. More

Buyer beware! This dealership's service department is Buyer beware! This dealership's service department is horrible. Overpriced parts, overbilled labor charges, unnecessary work, and incompetent dia Buyer beware! This dealership's service department is horrible. Overpriced parts, overbilled labor charges, unnecessary work, and incompetent diagnostic skills. you'll get better service from a local mechanic. I was billed over $2700 for a 04 Mazda3 to have struts and shocks placed on my car (about $1500 job according to other Mazda dealership service dept) The thing is, I took my car to them to have a grinding sound fixed in the front end of my car. Yeah, they put rear shocks on my car to fix a front end issue! I had to take my car somewhere else to get it fixed properly, but Koons still wants me to pay them for their useless repairs. When I crossed referenced my invoice agaist other Mazda servcie departments cost estimates for the work Koons performed, Koons has higher part prices, higher labor prices, and they billed too many hours for labor. And speaking of invoices, Koons' will omit itemizing any hours on their invoices which makes it harder for you to capture where the money gets padded into your bill. Bottom line...Beware of this dealership. They'll lie to you about what your car needs and find a way to pad your bill with as many overcharges as possible. p.s. This is the second time I am posting this negative review about this dealerhip. The first one disappeared :| More

Our Sales person was Chris Vera. Very personable. Had car ready and waiting in front when we arrived. Took care of everything. Did not feel pressured in any way. Duke was great too. Finance man was J car ready and waiting in front when we arrived. Took care of everything. Did not feel pressured in any way. Duke was great too. Finance man was John, very straight forward and did not feel like I was getting sold down the river. Great experience at a car dealership and I'm not one to say that. Love that the details were handled and that everyone listened to our needs. I would definitely recommend the same team! Excellent work! More