Koons Mazda of Silver Spring

I already did one review for this dealership. That review focuses on Gustavo Rojas. This review is going to focus on the problem I encountered after my purchase of Mazda 3. When I got home, I discovered focuses on Gustavo Rojas. This review is going to focus on the problem I encountered after my purchase of Mazda 3. When I got home, I discovered a problem with my contract. I contacted the dealership, and Brian Orlove immediately contact me. The next day I spoke with Linda Doherty (customer relationship manager), and she was friendly and attentive to my concern. She understood my concern and set me up with an appointment with the finance director Simon Boulware. Because of the snowstorm, I decided to cancel the first scheduled meeting. I ended up setting another appointment with Simon and went to see him today. He understood my concern and immediately fixed it. I am satisfied with the service that Linda Doherty and Simon Boulware. I will definitely shop here again. More

I bought my new 2014 Mazda 3 (pearl white) with Gustavo Rojas. He is very friendly and competent. After I brought the car home, I had a couple of questions and he answered them right away. Now, I recommen Rojas. He is very friendly and competent. After I brought the car home, I had a couple of questions and he answered them right away. Now, I recommend Gustavo to all my friends. Tuan More

Recently purchased a 2014 CX-5 from Greg Ellison and we had such a great car buying experience with him. He was an honest and personable individual who provided us with a lot of information and a great dea had such a great car buying experience with him. He was an honest and personable individual who provided us with a lot of information and a great deal on the car. I would highly recommend him for your next Mazda purchase. He made things very easy with no pressure or haggling. Thank you Greg and Koons Mazda Silver spring! More

My son and I were looking to replace his Mazda 3, which was totaled in an accident, with a similar vehicle. We found, on line, that Koon's had at least 2 black Mazda 3 vehicles in stock, with the best pric was totaled in an accident, with a similar vehicle. We found, on line, that Koon's had at least 2 black Mazda 3 vehicles in stock, with the best prices and certified Mazda guarantee. So we took a ride down to the dealership. yet, before we drove from Frederick to Silver Spring, I had previously contacted (Debbie?), the on-line manager, and she directed me to Mr. Fourte. When we arrived on Sunday afternoon, we were shown the two Mazda 3 cars. These were "guaranteed, certified, pre-owned vehicles", that supposedly had undergone a 165-point inspection. One of them had a bad scratch on the left rear side that had penetrated the paint. This was the model with more mileage. The other one had significant damage to the left front end. The headlight was severely scratched, the bumper was also damaged, and the undercarriage was hanging down and almost touching the pavement, as if the car had been in a collision. We took the latter car for a test drive, and Mr. Fourte acted as if nothing was amiss. However, my son and I could easily hear the wind buffeting the loose undercarriage and it even scraped on the pavement as we turned into the dealership. Mr Fourte did not mention this at all. Perhaps he didn't notice it? However, when pointed out to him, he called "James" from the service department, who assured us that they could fix the damage and make it "good as new", only it would take until Tuesday (This was Sunday). He claimed that it must have been damaged on the lot while parked. So my son wanted to explore another opportunity--a used Mazda 3 near Baltimore, but unfortunately they were closed on Sunday. When Mr. Fourte heard that we might be considering an "uncertified" Mazda, he called James in to give us a hard sell on the difference. James said that If we weren't fixed on a "certified pre-owned Mazda", then he had a number of Mazda 3s in the back and he was wiling to "deal". So there we were, caught in the nightmare position that you never want to be in, dealing with "snakes" who wanted to get your money anyway they can because they work on commission. Eventually, I agreed to buy the Mazda with the damaged front end, as long as they would fix it "good as new" AND deliver it to us in Frederick, which they did. Next, we waited almost an hour to meet with "dude", the finance guy. He tried very hard sell me a couple of things I didn't want and probably didn't need, but in the end, I finally gave up and purchased the "total coverage" for 60 months, including electric parts failure for about $2000. In return for that, I got an interest rate of 2.5% instead of 4.5%. Moreover, I was ready to put about $10,000 down on the $15,000 vehicle (price includes $2000 of hidden fees), but that was not acceptable! The minimum they would finance was $7,000. xxx? I feel like a fool., but you know how they gradually wear you down, partly by making you wait alone, and this experience was no exception. I should have known better. Part of the problem, the main thing, actually, was that we needed to replace a totaled vehicle immediately, and we were unwise about mentioning that to the sales staff. Now, about 2 weeks later, the plastic undercarriage has come loose again and is dragging. Nice job, Koon's... "pre-owned, certified..." We are thinking it is probably better to get it repaired somewhere else because obviously the Koon's auto techs suck. Two weeks and it is already broken again! I would not recommend going to Koon's for a used car, based on my experience. I have no perspective on their new car sales. I am posting this on the internet. More

I recently was in the market for a 2012 Mazda 3i GT with Tech Pkg sedan. As I'm probably one of the few people out there that loves car shopping, I decided that I would expand my search to the surrounding f Tech Pkg sedan. As I'm probably one of the few people out there that loves car shopping, I decided that I would expand my search to the surrounding five states and shoot off quotes to see who was the most competitive. As I didn't necessarily need a new car, I knew that there were still some 2012s left on the lot, and as such, could possibly score a decent deal. After contacting about 20 odd dealerships via the internet and receiving quotes back, I narrowed it down to three select locaitons. Koons Mazda happened to be one of the locations that I had received a fairly competitive quote from, but I wasn't thrilled with the idea of dealing with a Koons dealership since I had a subpar experience before (at a Koons Toyota location). I decided to give it a try and thought, "what do I have to loose?" After all, Koons Mazda was one of the closest dealerships to me and that made the price a little bit more attractive. When I did receive their quote, it was a couple of hundred dollars higher than the leading competitor. I asked the Patrick, the Sales Manager, what he could do to beat the other quote. The next day, I ended up visiting the dealership and let Greg and Pat know that I would just be test driving a 3 that not and would not be taking delivery, which the respected and understood. Upon arrival, Patrick immediately greeted me and knew who I was - later I was introduced to Greg and we went for a spin. When I returned to the dealership with Greg, I stated that while I loved how the car handled, it had a little less power than I was expecting and that I had some concerns. Without hesitation, I was given the option to take the vehicle home that night, so I could get some experience behind the wheel prior to making the purchase. This action was extremely generous and it definitely made me give Koons Mazda a second thought. The next day, I decided that I was ready to purchase the vehicle, but had a few concerns since the price was still slightly out of my budget. Patrick didn't let that stop him and actually offered me more than I expected, specifically for my trade in. I was up front about what I wanted, where I wanted to be with payments and all at the same time, Greg and Patrick were both going to extra mile to assist me. Joe Flowers, the F&I Manager was EXTREMELY patient with me in that I like to read everything over and was more than happy to explain what each line item meant. He went the extra mile and offered me services, which, in my opinion, were worth the investment (thanks Joe!). All said and done, I ended up leaving the dealership with a new car, a trade in that I was exstatic about (yes people, they really are serious when they say they will pay up to 125% of the fair KBB price) and the peace of mind knowing that I was respected for my time and that both Patrick and Greg were willing to work with all my requests since I know I can be the customer from @## to deal with. Good work guys and thanks again for all of the countless hours and help. Job well done! More

On Sunday March 24, 2013 I went to CarMaxx in Laurel MD to look for a Toyota vehicle. Went there looked at a highlander but did not like it. But - I saw a Lincoln SUV it was not available for purchase as to look for a Toyota vehicle. Went there looked at a highlander but did not like it. But - I saw a Lincoln SUV it was not available for purchase as someone else was interested in the vehicle. We looked on cargurus and found a Lincoln at the Ford/Lincoln in Silver Spring MD. Drove there and was assigned Mr. Fourte who proceed to let us test drive the Lincoln we saw on line. That was the vehicle for me. We then proceeded to follow through with the paper work. At that time we were introduced to Mr. J. Carver who proceeded to negotiate the terms and conditions of the purchase. Followed by the finance officer Mr. Boulware who explained the finance arrangement available through the Ford Finance company. I decided to finance the vehicle through Ford as the interest rate provided by Ford was better than my credit union. Lastly we drove home with the vehicle of our choice. What a great experience.. A satisfied customer!!!!! More

I recently went to pay cash for a 2006 Ford Explorer Limited I found online for sale at this dealership. I started speaking to Rich Sanchez who told me the truck was in excellent condition and good to g Limited I found online for sale at this dealership. I started speaking to Rich Sanchez who told me the truck was in excellent condition and good to go. I was coming from two hours away so that was a HUGE deal for me! I spoke to Rich several times throughout the day and kept hearing "the truck is ready" " the truck is ready!". Sooo... I left work at 5 got there around 7 only for Rich and his manager Jared to greet me and let me know the truck was not ready to go because it did NOT pass MD inspection! My question was " Why would you list it for sale and be making deals when it was not even ready to go?!?!?! As with ALL their answers he was bleak and changed the subject fast! They then told me there was a problem with the 4x4 system that they did NOT have to fix to sell the truck! So after an hour of getting nowhere Jared made a verbal agreement that I pay half of the parts and no labor and he would fix the truck and have it 100%. The part was $1420 so my price went up $710 which I was NOT happy with! So that Friday I wrote the check for $13,392.68 with a promise my truck would be ready for pick up the following Tuesday or Wednesday.When I showed up Wednesday to get the truck NO ONE knew what they were doing! They did NOT even have my folder with all my paperwork! They had not replaced anything they promised and told me they had mis diagnosed the problem and it was not the part I had paid for. When I asked for my $710 back Jared sent the Customer Relations woman ( Linda) and another sale person (Denard Carey, who is EXCELLENT!!) out to talk to me about it. He would NOT come from behind his desk to explain what was happening. He LIED to me and was trying to sell me a busted vehicle. He offered NO warranty and said he wanted to sell the vehicle "to someone who is looking for a second or third car". What a JOKE!! He knew the horrible transmission problems this thing has and is Just trying to pawn it off on someone else. Along with many un answered calls and un fulfilled call backs this was an over all HORRIBLE DEALERSHIP! It took over a week after that to just get my money back. Then on my refund check there is a note that states "Refund for Down payment deal # 293611". I guess this is their way of hiding from corporate the huge deal they blew! This was NOT a down payment, this was a CASH transaction!! I would tell people you have a better shot and more of a chance dealing with strangers on Craigslist! This used car dealership is a joke and a RIP OFF!! They are still trying to sell this truck with horrible problems so I hope this will prevent someone from making a mistake and purchasing from this dealership! STOCK#00F4734A. VIN#1FMEU75886ZA13869. This is a 2006 Ford Explorer with EXTREME mechanical problems! WARNING: DO NOT GO TO THIS DEALERSHIP!!! More

After doing a lot of research on dealerships in the DC metro area, I found that Koons of Silver Spring offered me the lowest price off the bat in an email/phone quote for the car I wanted, so I decided to metro area, I found that Koons of Silver Spring offered me the lowest price off the bat in an email/phone quote for the car I wanted, so I decided to work with them. Despite not having the exact model and color that I wanted, they were more than willing to get it from another dealership. Make no mistake, I absolutely LOVE the car itself (CX-5 touring edition) and the end price was good but the overall experience was atrocious and I would NEVER recommend anyone going to this dealership. This is the shadiest car dealership I have ever been to and that is saying a lot. My friend and I reached out to a number of dealers looking for quotes to compare. Koons offered me a good price initially so when I spoke with the salesman on the phone on a Friday afternoon, he seemed very nice and accommodating. He also sounded about our age and I was hopeful this would be a good buying experience. He said they didn’t have the car we wanted but a dealership in Baltimore had almost the car we wanted except it also had roof rails and wheel locks--which I wasn’t interested in. He said there weren’t any others in the area and this was closest to what we were looking for so I ended up giving him my credit card number for a deposit so that they could “secure” this car and make a trade with the Baltimore dealership. He of course encouraged me to come in to the dealership as soon as possible so I told him the earliest we could come would be the following day in late afternoon/evening. He said the dealership was closing at 7 so to please come as early as possible. I told him we would be driving from Fairfax and probably be hitting Saturday traffic but we would get out there as early as we could. I even offered to schedule for another day but he said no, he would be more than happy to wait for us. We agreed on a 5:30 appointment. Saturday around noon, the salesman called to tell me that the car from Baltimore that my credit card number had supposedly secured and I was supposed to be purchasing in a few hours, was no longer in fact available. He said though that a dealership in Fredericksburg had a car that was the touring edition in white like I wanted but that it didn’t have roof rails or wheel locks. Naturally I was confused as to why they didn’t attempt to get THIS car in the first place when I told him I wasn’t interested in the roof rails or wheel locks. I was also curious as to why my credit card number didn’t in fact secure the original car as he said. Since this second was the car I wanted exactly though, I told him to go ahead and trade with the Fredericksburg dealership to get it. After sitting in traffic for an hour and a half on the beltway, we arrived at the dealership at 5:45. We sat down to start the process and as soon as we began to negotiate, things went downhill. It was obvious they were trying to get us out as quickly as possible. It seemed as though they judged us wrong and we were not respected as legitimate customers. The sales manager came over and instead of shaking our hands and introducing himself, he walked over with an attitude and just appeared annoyed that he had to deal with us. I heard someone in the background mention they were going to a Christmas party so I assume that is why they were in a rush to close up. He was downright rude. He actually even said to me, “Look, we did YOU a favor by getting this car.” I should have said, “No, we are doing YOU a favor by keeping you in business and choosing to buy this car from YOUR dealership” and then promptly walked out. But the car was sitting right outside of the door, beautiful and sparkling new with my name on it and we had driven all this way so it seemed unrealistic to walk away now. After agreeing on an acceptable price, I was passed on to the finance manager. He naturally offered me all the add ons and extra warranties and also seemed to get annoyed and didn’t understand why I turned down their special maintenance and service package that was only available at their dealership which was again, an hour and a half away from my house. He also seemed irritated when I told him I was transferring my registration from my old car to the new car—as if it was too much paperwork. We drove off thinking everything was ok and only wishing I hadn’t been pressured into giving them a very HIGHLY inflated customer service survey rating while we were there. I should have known when the salesman said “Oh, just give us all 10s,” that they didn’t actually care about what people really thought. At that point though, all I wanted to do was get out of there. That Monday after I had spent the entire morning calling our insurance company, Fairfax County, and DMV with the new car information, I got a call from our salesman telling me that a mistake had been made and that they had put the wrong VIN number on all of the contracts we signed and he asked me to come back to the dealership and sign everything all over again. I politely told him no, and that it was their mistake and I was not taking time off of work, sitting in traffic, and wasting my gas to fix their mistake. I also asked him how such a mistake could have been made and he just rambled some excuse that didn’t make any sense. After 5 minutes of us going back and forth on a good time for us to meet, he agreed to come to my work the following day at noon with the new contract and to call me in the morning letting me know when he was on the way. When noon rolled around the next day and I still hadn’t gotten a call, I called him to see if he was still coming. When he picked up the phone he was clearly still at the dealership and when I asked him if he was still planning to come, he replied, “Ohhh yeahhhh, ummmm, when would be a good time?” It was as though he had acquired amnesia and completely forgotten about our conversation the day before. He said he would leave within 30 min and be there by 2. At 2:00 he showed up with the new contract and while going through the papers, I made note of the final total amount financed on the contract to make sure it was the same as the original and to my best memory, it was. He then went outside to change the temporary license plate because I had of course been driving around with a tag and registration for a completely different car. I can only imagine what would have happened if I had gotten pulled over and tried to explain all of this to the police. About 2 minutes after he left, I realized I was being a fool and should have compared the contracts side by side to ensure every single bit of it was exactly the same. I ran out to my car and grabbed the old contract which was still in my glove box (just in case I HAD gotten pulled over before the wrong VIN number situation was fixed) and of course when looking over the two contracts, I realized they were completely different. The total amount financed was only off by a dollar and change which explains why it didn’t hit me that it wasn’t the EXACT same number as the original contract but when looking over the whole thing I realized that everything was completely different. The down payment was different, the car price, the taxes, even the registration fees were different. I immediately called the salesman and told him to turn around because the contract was wrong. He told me that he “had already left” but that he would call his manager and see what the problem was and get back to me. Following that, I got multiple calls from another manager, another finance person, and then finally the finance manager I worked with originally the night I bought the car. After explaining the situation to all 3 people and no one giving me a reason or explanation why, I was extremely angry. The sales manager even said to me “the amount is only off by a dollar so I don’t understand why you are mad.” He simply could not understand why I felt completely scammed by their dealership. After 2 hours of angry phone calls and no reasoning, the finance manager finally called me back again and explained what happened. He said that the Mazda loyalty discount we received is technically considered customer cash and must be counted as part of the down payment. The original contract included this discount in the total price of the car. He said that this in turn affected the total price of the car which then affected the taxes and other fees. He also said that since I reside in Virginia and the dealership is in Maryland, they can only estimate what registration fees will be. When I asked him what would have happened if the VIN number was never put on the contract wrong because they charged me an extra $22 for registration originally, his response was “Well we probably would have eventually sent you a check for the difference because we can’t by law charge you any extra than what the actual registration fee cost is.” I find it very hard to believe a dealership just over the border in MD never sells a car to anyone who lives in VA and they have no way of knowing exactly what the registration cost will be. It was obvious he made major mistakes on the contract and they thought they could get away with having me sign a completely different contract under the guise that just the VIN number was wrong without explaining what happened with everything else. When asked how any of this could happen, I got nothing but excuses that didn’t make any sense from everyone including the managers. If they had been honest and upfront and let me know that the new contract they were bringing would be different instead of trying to hide their mistakes, I would be a much happier customer. As if all of that wasn’t more than enough drama, 15 minutes after the last call with the finance manager, I got a call from someone in their service department asking me about my last experience servicing my car. I tried my best to keep calm because I knew this girl had had nothing to do with the contract issues. When I explained that she was mistaken and we hadn’t brought any car to be serviced but we did buy a new car on Saturday night, her response was “oh well it says in my system that you did so YOU must be mistaken.” And to make the entire rotten experience complete, I have now gotten 3 additional phone calls since then from 3 new people asking to explain why I have had such a terrible experience. None of whom have given me any legitimate explanation for all the problems and bad attitudes I’ve come across. It is very obvious that they do not actually care about their customers being happy, because if they did, they would stop harassing me and asking me to rehash the experience over and over again only to offer me no recourse. Sorry for the novel but I want everyone to know what a terrible experience this was at Koons Silver Spring. There are a ton of dealerships in the area and I would have gladly paid a little more for the car at another dealership to have avoided this whole mess. Don’t spend your money at this dealership! More

We visited Koons Mazda after doing research on Kelly Blue Book into pricing for Mazda2s. We were impressed by the price of the vehicle they had listed available online and were the first customers in the bui Book into pricing for Mazda2s. We were impressed by the price of the vehicle they had listed available online and were the first customers in the building the morning we made the trip to the dealership. As first time car buyers, our excitement for purchasing a vehicle probably clouded our judgement as we test drove one vehicle and then promptly decided to purchase. When we sat down with the sales representative, he had difficulty finding the car with the pricing that was listed online. It was later brought to our attention by the manager that the price online for an automatic was actually the price of a manual vehicle, making the vehicle about $500 less expensive then it should be priced. We felt that this was misleading given that we came to the dealership specifically to see the vehicle listed online at the given price point. After much back and forth, the manager told us that he'd "split the difference" and while we thought this price differential should be borne by the dealership for their error, we agreed to foot some of the additional cost. One thing we noticed about the vehicle we purchased was that there was a large scrape on the side of the car and so we brought it to the attention of the sales representatives prior to purchase. We were assured he would take care of it for us and were told to come pick up the car later the next week. When we arrived at about 6PM on a weekday to pick the car up after we were told it would be ready, we were informed that the car was not ready and waited for nearly an hour in the office while they performed a "quick" clean up job. Once the vehicle was finally ready, we did a more thorough inspection of the paint since we now had reason to suspect that the dealership might not be doing their due diligence. Unfortunately, we found another chip on top of the car. When we asked why the car was not inspected when the first scratch was found, we were told that since we didn't bring any other issues to their attention, they didn't look for them. The sales representative did agree to pick the car up personally on a Sunday and give us a loaner while this second paint job was being handled and I appreciated that gesture. He also told us to contact customer service to explain what had happened with the car and that they could throw in another programmed key for us free of charge. We took his advice and called and were told that we could get a new key when we picked up our tags. After receiving a card in the mail saying our tags were ready, we called the dealership to confirm that we could have our tags picked up and installed on the same day as we picked up the new key. We asked if we had to make an appointment for this and were told we could come in anytime from 8-9PM. Of course, when we went to pick up our tags at 6PM, we were told the shop closes at 5PM and that no one was alerted by customer service that we were promised a key. We now have to go back to the dealership one more time to get this new key programmed. This is the first online review I have ever written since I usually prefer to handle my business in person, but I was so disappointed with the service at Koons Mazda that I felt compelled to write this review. My experiences at Koons Mazda have led me to believe that there is very little internal communication in the dealership and that customer service just isn't valued. I find it ironic that the full tank of gas and new key we were promised as a result of poor customer service were not available to us due to further poor customer service. My experience has been really discouraging and disheartening. I don't really have any faith that the key will ever be ordered and at this point I'm ok with that since I really have no desire to ever deal with the staff at the dealership again. More

Worked with Jason and Greg at this dealership for my recent purchase of 2013 CX-5. Great customer service and very competitive price, plus they made our buying experience very smooth on Friday evening. recent purchase of 2013 CX-5. Great customer service and very competitive price, plus they made our buying experience very smooth on Friday evening. Would highly recommend this dealership and these sales men. More