Koons Mazda of Silver Spring

bad customer service by David Song, Pre owned Manager I was there to buy 2012 Acura MDX which i saw on line and called the place to make sure if it is available. I was there at 6.30 pm with my family (my I was there to buy 2012 Acura MDX which i saw on line and called the place to make sure if it is available. I was there at 6.30 pm with my family (my wife and three kids) . I talk to Ms. Linda Williams (sales person) who kindly brought the vehicle out for Test ride. Once I was done Testing that vehicle and all my family like it and made our mind to buy, all our excitement was blown away as we start talking with Pre owned Manager Mr. David Song. Not sure if he had a bad day but he did't want to move from his desk and even greet his customers. I ask Ms. Lindia, if i can go talk with him since he was hesitating introducing himself and at last after 15 minutes of wait he was there to talk with use. Without shaking our hand or greeting us he start talking about the price. I ask him if something can be done with the price since i was trading in my 2005 MDX but the blankly answered "sorry that's the final price and went back to his desk" . Myself and my wife were surprised that how rude he was with us. Upon asking KKB value of the vehicle Ms. Linda brought value of my trade in vehicle and the Vehicle we were going to buy. On the KKB value chart my SUV (MDX) options were not shown correctly and it was showing lower price. upon asking Ms. Linda, I find out that Mr. David printed those values and he is one who can answer. To make sure Ms. Linda waited of him to come to our desk but he never showed up so I had to move from Ms. Lindia desk to Mr. David cabin to ask whats going on and simply gave me a smile and said he will be there. Myself and my wife didn't like the way he was trying to negotiate with his rude behavior and just walk out from the dealer ship. I was recommended by my friend for this dealership but i will never recommend anyone to visit this dealership. Thanks More

Easier than ordering a Pizza This was my first new vehicle purchase, after living over seas for the last 5 years. I am also a costco member which made the car buying process amazi This was my first new vehicle purchase, after living over seas for the last 5 years. I am also a costco member which made the car buying process amazingly smooth and to the point, I was in and out with my new car including the test drive in under 90 minutes. The staff was very friendly and explained all the details to me making the hardest decision to make of the day which color Mazda I wanted to drive home. More

2nd Mazda from this Dealership! This Dealership will do whatever it takes to earn your business. We live over 3 hours away from the dealership and the sale person (Greg Ellison) del This Dealership will do whatever it takes to earn your business. We live over 3 hours away from the dealership and the sale person (Greg Ellison) delivered my 2013 Mazdaspeed3 and 2015 Mazda CX-5 to our house. Amazing to think Preston is only 1 hour away and they claimed to be "too busy" to help (both times). I think we found our Mazda Dealership for life. BTW, Greg even sold my mom her 2014 Mazda3. More

Best buying experience Tina G I recently purchased a new car from Koons Mazda of Silver Springs it was the best experience I have had when purchasing a car. The salesman A Tina G I recently purchased a new car from Koons Mazda of Silver Springs it was the best experience I have had when purchasing a car. The salesman Allen Weber was fantastic while helping me decide what I wanted. Allen was very patient and understanding when I was telling him the specific accessories for the inside of the car. I was able to get everything I wanted while staying within my budget all with the assistance of Allen. When I was finished buying the car Allen Weber when over every inch of the car and made sure I knew every feature the car. This was the most refreshing car buying experience I have ever had no pushing or hassling I felt very comfortable with Allen assisting me. I will recommend Koons Mazda and Allen Weber to anyone I know looking for a vehicle. Thank you so much Allen and keep up the great customer service! More

Best Salesman I went to Koons Mazda just look at new vehicles and ended up driving a Mazda CX-9 off the lot that day. Salesman Greg Ellision was extremely knowledge I went to Koons Mazda just look at new vehicles and ended up driving a Mazda CX-9 off the lot that day. Salesman Greg Ellision was extremely knowledgeable, courteous and went out of his way to make sure I was happy both before and after the sale. I would recommend the dealership and ask for Greg if your looking for a new vehicle. More

Great Salespeople The car I ended up buying is great, but it was the salesman, Lee Smith, who really sealed the deal. Lee knew his test drive course well enough to poin The car I ended up buying is great, but it was the salesman, Lee Smith, who really sealed the deal. Lee knew his test drive course well enough to point out the sporty capabilities of the car at the right spots in the course. He was friendly and easy-going, keeping the conversation coming back to the car without being pushy. I test drove other cars at other dealerships and the other salespeople didn't make me want to work with them (pushy, too focused on closing the deal, back-seat driver, etc). By the end of the search, I wanted to buy a car from Lee. It didn't hurt that it was an awesome car at a good deal. More

Excellent service I had a wonderful experience at Koons with salesperson Mr. Lee Smith. He was very attentive to my needs. I would recommend Koons to my friends and rel I had a wonderful experience at Koons with salesperson Mr. Lee Smith. He was very attentive to my needs. I would recommend Koons to my friends and relatives. More

Tried getting a written quote - nixed by the Sales Manager After trying to decide how to rate Koons Mazda, having experienced extremes of service within one visit, I chose to let the actions and attitude of th After trying to decide how to rate Koons Mazda, having experienced extremes of service within one visit, I chose to let the actions and attitude of the Sales Manager (Jeremy) overrule the courtesy and professionalism that the sales associate Bill showed me. I chose to do this because, in the end, it is the sales managers that control whether a deal will be made or not. I started out this fine Friday morning with a call to Koons Mazda and spoke to BIll Forte. I told him I was looking at a very specific vehicle, had test driven similar models at other dealerships, and simply wanted to come in for a price quote. I also made it quite clear over the phone that I was not going to purchase today as I still had some financial things to sort out, but should be purchasing by Sunday or Monday. I got to the dealership, met with Bill, we talked for a moment, and then he left to pull the car up to the front of the dealership. I thought that was a nice touch so we could make sure the car I saw in person matched up with what I saw and imagined from online. He then said "lets take it for a test drive". When I told him I didn't need to because I had taken the same model on numerous other test drives, he said "it is company policy". I decided to grin and bear it and play along. After the test drive he took other quotes I had gotten from other dealerships to Jeremy, the Sales Manager. At this point, I was expecting they would give me there best offer in writing (which is something I asked for on the phone, and the only reason I made the trip out to Silver Spring.). Jeremy eventually came over, and tried pushing for me to buy right then, including talking about all the pricing tricks other dealerships pull. Guess he didn't realize that bad mouthing the competition raises a red flag that says "we are desperate and will stoop to any level to look better". I re-itereated I wasn't ready to purchase and was shopping for the best price, and if their price was the best, I'd be back on/before Monday to complete the sale. As he started to walk away (assuming he was going to print up a quote), he stopped, turned, and said "finish your shopping and bring me your best quote." I sat, flabbergasted for a moment. Then I said to Bill "guess I won't be back". Bill said "but he said he'd beat the price by $500" (the amount they'd beat it by was never stated). I said "and it is worth the paper it is written on..." considering I had nothing in writing, that is exactly what Jeremy's word was worth... Had they simply listened to the customer (instead of sticking to their script), they might still be in the running for the sale that is being completed Saturday at another Mazda dealer. But in not wanting to provide a written quote (when they were aware that was all I wanted to begin with at the point I was there), they lost the chance to even be in the running for the sale. Update 12/27 - I modified some of the ratings based on private communication between myself and Mr. Brian Orlove, the GM of Koons Mazda. Given that 2 of the 3 people I dealt with were polite and professional (and Mr. Orlove provided a very competitive quote), I also changed the recommendation to yes. More

Worst customer service I was in the market looking for a mazda3 i grand touring and I got a call from Koons and that they had the car with the options I was looking for. I s I was in the market looking for a mazda3 i grand touring and I got a call from Koons and that they had the car with the options I was looking for. I set up an appointment with them and Upon reaching the place Dan handed over an application for finance without even giving me a quote first and when I asked him about the price he said he had thought that he e-mailed me the quote. After I told him that I never received any e-mail from him other than the appointment confirmation he began searching for the details and then he said that they didn't have the car with them but could probably get it from a different dealer. When we began to negotiate the price he was rude and replied that if I couldn't afford a couple of extra 100's, I wouldn't be able to afford the car itself and it'd be better to look for a cheaper trim. When I asked him to reduce 300$ from the price quoted he said he hasn't got anything to loose but he'd have to remove the options I wanted to do that. He then went to consult with Pat who walked in without a formal greet and increased the price by $1000 and said it isn't Dan's decision regarding the price that counts and that it's his decision and that he doesn't know why Dan had quoted for such a low amount and if I wanted the car then I'd have to pay an additional $1000 from what Dan had quoted. It was either take it or leave it. The way Dan dealt had initially upset me but Pat's arrogance had really pissed me off and I left immediately without anymore say. My experiences with Koons Mazda have led me to believe that customer service isn't valued and that they need to learn how to talk with customers. More

Excellent experience. Handled the negotiations mostly through email. They had the best price in the area. Went in to get the vehicle, they had everything ready, honored the price, were fast, courteous through email. They had the best price in the area. Went in to get the vehicle, they had everything ready, honored the price, were fast, courteous and friendly. Not much more you could ask for. More