Koons Mazda of Silver Spring

scammers who don’t return phone calls. Dont buy their cars. Don’t buy any additional services of warranties from these unscrupulous and unprofessional people. Ken from the finance departme Dont buy their cars. Don’t buy any additional services of warranties from these unscrupulous and unprofessional people. Ken from the finance department is the worst customer service professional I’ve ever come across. Is he 90? Does he understand how phones work? More

John Speake is an excellent salesman. Professional sales icon. Kudos to him. I got my second madza from him at this establishment. Happy to have worked with him again after 5yrs ago. Professional sales icon. Kudos to him. I got my second madza from him at this establishment. Happy to have worked with him again after 5yrs ago. More

Service was done, however I waited close to three hours. I scheduled an appointment and was told there was a two and a half hour wait. What is the point in scheduling an appointment if you wait an hour or m I scheduled an appointment and was told there was a two and a half hour wait. What is the point in scheduling an appointment if you wait an hour or more for them to even start on your car? More

Anthony was a great salesman. He made me comfortable and I would definitely recommend him to other potential buyers. He made me comfortable and I would definitely recommend him to other potential buyers. More

The staff was amazing and I would highly recommend this dealership.. An amazing car experience! dealership.. An amazing car experience! More

Service department was easy to communicate with by phone and text for scheduling and status updates. Kenny followed up with me after parts were ordered for my Lincoln, then he helped me schedule a mobile se and text for scheduling and status updates. Kenny followed up with me after parts were ordered for my Lincoln, then he helped me schedule a mobile service appointment for work that they could not do on my 2nd visit. Being able to work while my car was repaired in my driveway was a game changer. I was frustrated when parts took a long time to arrive & one repair was missed during an appointment but Kenny’s customer service saved the day each time and made me feel certain that I would use Koons for service in the future. More

Everyone was very courteous, friendly, and all spotted a smile. Made the whole transaction very pleasant. Would recommend to family and friends. smile. Made the whole transaction very pleasant. Would recommend to family and friends. More

The work was done. However, I left in the car stopped working the next day. However, I left in the car stopped working the next day. More

Ashley is the best , thanks for all her help, we will be back for tune up back for tune up More

Jesús helped me in a very professional and friendly manner. Thank you so much for your assistance today. manner. Thank you so much for your assistance today. More