Lexus of Wilmington

Everyone was very professional and helpful. The showroom is beautifulI! I look forward to learning all the features my new car has to offer! Thank you Darren 😎 The showroom is beautifulI! I look forward to learning all the features my new car has to offer! Thank you Darren 😎 More

We just bought our second Lexus from Lexus of Wilmington with Darren. Darren is a wonderful person to work with. He listens to what we are looking for, provides options, and gets us out the door with a car with Darren. Darren is a wonderful person to work with. He listens to what we are looking for, provides options, and gets us out the door with a car we love… and, importantly, a car within our budget. The valet service with pick up and drop off is smooth and efficient. For all of our future car purchases, Darren will be the first person we call. More

Swung by Lexus of Wilmington earlier this week and had the opportunity to start working with Darren Nicholson. He was fantastic and I couldn’t be happier with my purchase. the opportunity to start working with Darren Nicholson. He was fantastic and I couldn’t be happier with my purchase. More

Darren N. at Lexus of Wilmington was great in helping us purchase our last two vehicles. He helped us every step of the way and went above and beyond. We will at Lexus of Wilmington was great in helping us purchase our last two vehicles. He helped us every step of the way and went above and beyond. We will be sure to go back for our next car. More

Darren was very good to deal with. I will definitely call yall back in the future. I will definitely call yall back in the future. More

Knowledgeable, friendly and courteous. Spent the time to answer our questions and address concerns. Recommend Darren Spent the time to answer our questions and address concerns. Recommend Darren More

Very efficient, continued through various selections until they found exactly what I was looking for. Never pushy and always professional. until they found exactly what I was looking for. Never pushy and always professional. More

Jason spider was very professional and knowledgeable. He went over and beyond his duties to make sure we were comfortable and informed of the purchasing process. He made the experience very enjoyable. Th He went over and beyond his duties to make sure we were comfortable and informed of the purchasing process. He made the experience very enjoyable. Thank you Jason. He deserves a promotion. More

I am very disappointed to need to write this review! I have been a BMW customer for 25 years and it was time for my BMW lease to be turned in. My friend Mike suggested a Lexus and let me share with you I have been a BMW customer for 25 years and it was time for my BMW lease to be turned in. My friend Mike suggested a Lexus and let me share with you my journey. It all started with me visiting the Lexus store near my home in NJ, but I discovered that the specific vehicle I wanted was at Lexus of Wilmington, in Wilmington, De. The NJ Lexus dealer spent many days trying to reach Lexus of Wilmington to conduct a dealer trade. They never received a response, and this is unprofessional in my opinion and probably affects their ability to have other stores help them when they need it! Please keep in mind I was a customer who had no trade-in, great credit, and an $8,000 cash down payment, pretty hard to mess up right? My friend Mike went to the store and looked at the car since I lived two hours away from this dealership. I said, “I’ll Take It”, I gave them my credit application, was approved, and we agreed to numbers, additionally, we agreed that the vehicle would be delivered on Monday by 1:00 PM, just 2.5 days after we reached an agreement. So, with the impending delivery of my new Lexus ES 250 AWD, I went and turned in my BMW Lease, so until my new vehicle arrived, I was without transportation! I called on Monday and spoke with Tiffany S. the sales advisor, I intended to confirm the delivery, but then she broke the BAD news to me, that on Saturday they SOLD the Lexus ES 250 AWD vehicle that they made a deal with me on just the evening before. This is absolutely unacceptable, lacks integrity, and is extremely unprofessional. If I had not called, they would have just left me with no vehicle! Keep in mind, I did not say I was going to go home and think about it, I SAID, “I’ll Take it” have it delivered on Monday! Then Tiffany went into full-blown excuse mode, stating “Well you didn’t give me a deposit” Well the reality is you did not ask for one! I was prepared to give an $8,000 down payment, so giving you a few grand on Friday evening would have not been an issue, but you didn’t ask for one and that’s your job! Further, if Tiffany had done her job and put a SOLD TAG on the vehicle, I would not be writing this review. This is an issue that Andrew G. should be working on with his sales team, in my opinion, this is basic sales 101 rookie mistake, that cost you a deal, cost you a customer, and a poor review with whoever I can share with. The opportunity for this store to improve is great, and I humbly suggest the next time you make a mistake, you don’t try to make your customer WRONG for your process errors. As a result, I couldn’t and would not recommend this store to another future buyer, friends or family as your integrity and professionalism are in question! Be pleased to know another Lexus store stepped up and took very care of me, very pleased with my new Lexus! Diane R. More

It was a pleasure working with Lexus of Wilmington to buy our new car. My salesperson, Newton, was knowledgeable and assisted us in getting the model that best fit our requirements and needs. Our finance a our new car. My salesperson, Newton, was knowledgeable and assisted us in getting the model that best fit our requirements and needs. Our finance advisor, Steve, worked with us to make this a smooth transaction. Other mangers and staff at the dealership were interested in ensuring that we got the best service and we were happy with our purchase. More