Koons Kia of Woodbridge

They were very upfront and helpful! The vehicle I went to see was exactly as advertised! William was super helpful! The vehicle I went to see was exactly as advertised! William was super helpful! More

Elvis from services has assisted me with everything he can. The service went pretty smoothly and helped me with all he can. can. The service went pretty smoothly and helped me with all he can. More

Teddy was very responsive and helpful. Once I had decided to buy, he, along with Jonathan in Finance were great to work with to get the deal done. I drove about an hour to get to this dea Once I had decided to buy, he, along with Jonathan in Finance were great to work with to get the deal done. I drove about an hour to get to this dealership and would gladly do it again in the future! More

I had a great experience being serviced by Koons Kia of Woodbridge. Matthew T and Koons Kia staff were stellar in addressing my car needs. They were insightful on what services my car needed and provided e Woodbridge. Matthew T and Koons Kia staff were stellar in addressing my car needs. They were insightful on what services my car needed and provided excellent customer service. More

Top notch dealership! The staff was very knowledgeable and helpful with helping me purchase my new kia. I highly recommend to family and friends. The staff was very knowledgeable and helpful with helping me purchase my new kia. I highly recommend to family and friends. More

They are very kindness , and the price is resonable. The customer service is good condition and comfortable. The customer service is good condition and comfortable. More

First, let me say that my sales person Logan was good to deal with, and Brenna my online contact also was helpful. Now, for the reason for my poor review. Upon getting home and reviewing my bill of sale, deal with, and Brenna my online contact also was helpful. Now, for the reason for my poor review. Upon getting home and reviewing my bill of sale, I noticed that I was charged 13.5% sales tax. I called and pointed this out, they agreed that it was an error and then the run around began. They were going to "mail me a check Monday", then "it was with accounting" then with their "Refunds Manager". It's been several weeks and they still owe me a refund of more than $1,500! I pointed this out to the Manager in response to his "how did we do" email - no response. I have also emailed the President - James O'Connell - and reached out via LinkedIn - no response. Next step, Virginia Secretary of State. If you buy here - make sure you check the math before you leave to make sure there aren't any "errors" or it could end up costing you a lot of money and frustration More

We drove two hours to get the vehicle we wanted and Koons Kia was the place to go. Kal took care of us to get an agreed upon price. We even had to drive to a different location to find the vehicle we were in Kia was the place to go. Kal took care of us to get an agreed upon price. We even had to drive to a different location to find the vehicle we were interested in. Everyone was very friendly and responsive to make our purchase a great and easy buying experience! More

Matt T in the service dept was great. Communicated with me throughout the repair of my vehicle and had it ready for me when i came by to pick it up. Wonderful customer service. Communicated with me throughout the repair of my vehicle and had it ready for me when i came by to pick it up. Wonderful customer service. More

We had problems with the air conditioning on our Sorento. The service department at Koons Kia Woodbridge is THE ABSOLUTE WORST of any business I have ever encountered. My wife and I both wasted hours dealing The service department at Koons Kia Woodbridge is THE ABSOLUTE WORST of any business I have ever encountered. My wife and I both wasted hours dealing with various employees, were lied to, had emails and texts ignored, were texted fraudulent invoices with no explanation of work performed, and treated like lunatics for simply wanting our car repaired on the day and price agreed to. AND THE AIR CONDITIONING STILL DOES NOT WORK PROPERLY. More