Koons Kia of Woodbridge

Frustrating all around. Made an appointment online, which was easy and straightforward. This was after I tried calling, and they said they'd call me back and waiting for ove Made an appointment online, which was easy and straightforward. This was after I tried calling, and they said they'd call me back and waiting for over a week for a callback that never happened. I go drop the car off on a Saturday morning, right when they open at my scheduled appointment time. I'm trying to get some TSB and recalls performed on my car, a Kia EV6, and the Service Advisor spins a yarn about how it will take a longer period of time due to needing to perform the necessary quality checks, and tells me my car won't be ready until Monday at 1:00. Fine, I'm sure it's mostly nonsense, but I don't need my car the next two days, I can deal with it so long as it gets done by Monday when I WILL need it. I check on the Kia Access app, and sure enough, on Monday by noon, my car has not been touched or moved since I dropped it off on Saturday morning. No work has been performed. I call them and stay on various states of hold for almost an hour on Monday until I finally get through to a Service Advisor who now tells me my car will be ready by the end of the day due to the updates taking some time without admitting my car still hasn't been touched yet. Communication has been abysmal, and I'm not convinced they will have actually completed all the recall work and applying the TSB updates they said they were going to, but as I have not picked up the car yet I don't know. What I do know is so far, they've lied about what needed to happen to my car, when they said they were going to do it, and why they needed to hang on to my car for as long as they did. Anecdotally, others have gotten the work I needed done within three hours, not 2-3 days. Even if I get my car back with everything done properly, I do not see a return visit to this dealer in my future unless the greatest need compels me, which is unfortunate because they're the closest dealer to my home. More

If there is anything called 0 star, I would have clicked on it to reflect the working attitude of Koons Kia of Woodbridge. I bought a 2015 Kia Optima from this store in May 2021. I never knew there was a r on it to reflect the working attitude of Koons Kia of Woodbridge. I bought a 2015 Kia Optima from this store in May 2021. I never knew there was a recall on this car, and the dealership never informed me. Two years, down the lane, the engine of my car has now seized up, and the problem has been traced to the recall. To begin with Kia was supposed to solve the recall problem before selling me the car, and worse case scenario, should have informed me that there was a recall on the car. I have called Kia's parent company only for them to tell me that the recall letter was sent to the previous owner of the car. Now, there is $9,000 dollars owed on this car, but the engine has seized up, I'm reduced to taking Uber to go to work. Koons Kia of Woodbridge is adamantly refusing to work with me, or help solve this problem for me. If an engine problem has been traced to a recall issue, one would have thought that a dealership of a repute would help the customer solve the problem. However, Koons Kia of Woodbridge sold this car, made their profit, and put me in my current problem while adamantly refusing to solve this issue. I am asking every single person out there to beware of Koons Kia of Woodbridge. The dealership is irresponsible, uncaring, and has no ethical value or consideration in when it comes to making decisions to help customers. Please, for your own sake, beware of this dealership called Koons Kia of Woodbridge. More

Had a great experience with the team at Koons Kia of Woodbridge. Elijah did an amazing job getting me into the car that I wanted. Very happy with my new Kia! Woodbridge. Elijah did an amazing job getting me into the car that I wanted. Very happy with my new Kia! More

I was very satisfied with the customer service Andy was a great salesman and your finance officer was great too you got me an excellent deal on my purchase great salesman and your finance officer was great too you got me an excellent deal on my purchase More

Elijah was professional, courteous, and a pleasure to work with. I would be delighted to buy another vehicle from this dealership. work with. I would be delighted to buy another vehicle from this dealership. More

We found the dealership to be pleasant to work with. They didn’t pressure us. They gave us time to check our options and processed the transaction professionally. Elijah was excellent, answered lots of They didn’t pressure us. They gave us time to check our options and processed the transaction professionally. Elijah was excellent, answered lots of questions, was very helpful overall. More

All staffs are kind and professional to serve customers. Whenever I asked for something they are carefully listening and helping. l went to every kia dealer in VA before I buy new car then I realized that Whenever I asked for something they are carefully listening and helping. l went to every kia dealer in VA before I buy new car then I realized that the koons kia of woodbridge is the best dealer. Great price, Great services, and outstanding staffs. More

Always great service especially Tryique. Kept me informed all the way through to the end of the process. Service team got oil and filer changed in no tin Kept me informed all the way through to the end of the process. Service team got oil and filer changed in no tin More