
Koons Kia of Woodbridge
Woodbridge, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 457 reviews
Unhappy Customer I would advise you all not to sale a person's trade-in until the loan has been cleared and they are no longer accountable. Regardless to the what the I would advise you all not to sale a person's trade-in until the loan has been cleared and they are no longer accountable. Regardless to the what the situation may be, you should not do things of this sort because its illegal! I was a victim of this at your dealership and forced to take a vehicle that I am not satisfied with you. As a service member, I would never recommend you all to any of my brothers and sisters at arms. More
Daughter's first car Good experience except the followup with the salesman Gus Acheampong. He called me often during the buying process but was non-responsive in the end. Good experience except the followup with the salesman Gus Acheampong. He called me often during the buying process but was non-responsive in the end. More
Very Good Car Buying Experience I had a very positive experience buying my new 2016 Kia Soul. Sean Toro was a pleasure to deal with and handled all my questions and concerns in a ti I had a very positive experience buying my new 2016 Kia Soul. Sean Toro was a pleasure to deal with and handled all my questions and concerns in a timely manner, More
Sean Toro is an Excellent sales person I gave the rate that I did because Kia is number 1 in my book Anna Wintour met that outstanding salesperson Sean Toro who put his heart into his job g I gave the rate that I did because Kia is number 1 in my book Anna Wintour met that outstanding salesperson Sean Toro who put his heart into his job great person. More
Took my car right in for service! The service department is amazing. Everyone was pleasant and knowledgeable and the waiting are was clean, comfortable and full of great amenities (co The service department is amazing. Everyone was pleasant and knowledgeable and the waiting are was clean, comfortable and full of great amenities (coffee, wi-fi, popcorn and more) More
Excellent customer service Sean by far is one of the best car salesman I have ever met, his attention to detail and great follow ups makes a huge difference. He communicated and Sean by far is one of the best car salesman I have ever met, his attention to detail and great follow ups makes a huge difference. He communicated and provided us with multiple vehicle options until we found the right vehicle at the right price that would suit our needs. Also Kent the finance manager worked with us and found us and amazing deal we could not have asked for more we were taken care of and we will refer them to all of our fiends and family. More
Worst Customer Service Experience I am long time customer of this dealership. I have leased cars before and my experience has been pleasant until now. I went back couple of weeks ago I am long time customer of this dealership. I have leased cars before and my experience has been pleasant until now. I went back couple of weeks ago to return my lease car and get new lease. A trainee who is still learning the system met me. I wasn’t satisfied with the service that I was getting and spoke to his manager. The manager told me that someone would call me back. It took them two weeks to get back to me. I made an appointment to see with Mr. Gus. He was helpful and we came to a payment agreement that I was satisfied. They pulled my credit and I thought I would have new car soon. All that changed when finance manager Mr. Kent told me that the monthly payment went up $100 because they made a mistake on their end adding another year to my lease maturity date. I corrected him that wasn’t the case and he kept doing different calculations and making other mistakes. He couldn’t come up correct number after multiple tries. It was 5-hour ordeal and I end up leaving empty handed frustrated by the unprofessionalism that Mr. Kent showed me including making fun of my English accent. There are good people at this dealership but Mr. Kent is giving them bad name by the contempt he is showing to loyal customer like myself. He actually told me to take my business somewhere else. He is totally unprofessional and you can’t rely on the numbers that he is giving you as I outlined above. It seems like he doesn't know the basic math calculation. More
Amazing First Time Buyer Experience I had a previous bad experience with another Kia dealer before I found this little gem! They were very prompt with their service and very upfront on t I had a previous bad experience with another Kia dealer before I found this little gem! They were very prompt with their service and very upfront on the costs and fees related to the purchase. They explained everything calmly and ensured that all of my questions and concerns were answered. In summary, they were excellent and at all times ensured that I was comfortable and knowledgeable of each part of the application. Thank You for approving my new Kia Soul! You guys are the best by far! More
friendly, great customer service people, professional i went to car max to buy my car but the people there didn't seem to want to help me, it was like i wasn't even there .no help not friendly ignored me i went to car max to buy my car but the people there didn't seem to want to help me, it was like i wasn't even there .no help not friendly ignored me so i walked out and went to the Kia dealership, as soon as i went in the door it was very friendly the people were so nice , Gus went over everything with me about buying a car, no pressure it was funny because we went over the whole lot until i found the one i wanted and getting it finance was great Mr Chris was just as friendly and helpful .i left the dealership with a brand new car and a big smile on my face it was a great experance and i will tell all my friends about it , well i did tell all my friends about it More
Easy, Great and Professional Experience My father and I recently purchased two vehicles from Koons Kia in Woodbridge, VA. I was in the hunt for an upgrade to what I currently had and my fath My father and I recently purchased two vehicles from Koons Kia in Woodbridge, VA. I was in the hunt for an upgrade to what I currently had and my father had been looking for months for a work vehicle. When we walked into Koons Kia, off the bat there was no sales pressure, or salesmen following us. We like to look around on our own first and then speak to someone about the questions we have. Matthew was who we worked with. He was extremely knowledgable and professional, again no pressure or pushing a car onto us. He listened to what our needs were and what we were looking for. With that, he was able to show us two prospects and we took them out on a test drive. While on the test drive he was able to explain to us what all the gadgets did/do. Again, his product knowledge was great and helped us understand what the car can or cannot do. Now to the part that no one likes, negotiation on price. We had a budget in mind and were firm to it. Matthew understood this and began crunching numbers to where we would feel comfortable (never easy). Instead of the whole constant back and forth, he went back once and brought the GM, Ali. Ali introduced himself and asked us how he could help to make us feel comfortable with the purchase of the two vehicles. We explained to Ali what we thought about both cars and where we stood. We chatted a little bit more about the cars and ourselves. It was nice to feel that we weren't being shoved something down our throat but to feel respected and that he was taking the time to know us. This lasted about 10-15 mins and then he asked to give him a few mins as him and Matthew walked back to his office. A few mins later they both came back and said "Congratulations!". We shook hands and Ali walked us over to financing, after that we were done! Both cars were outside detailed and ready to go. Again, both Ali and Matthew were outside to see us off, shook our hands and said thank you. Honestly, we couldn't thank them enough about the smooth process. As long as Ali and Matthew are at Koons Kia, I will be a customer for life. Thank you again to Ali and Matthew!! More