Koons Kia of Woodbridge

Daughter's first car Good experience except the followup with the salesman Gus Acheampong. He called me often during the buying process but was non-responsive in the end. Good experience except the followup with the salesman Gus Acheampong. He called me often during the buying process but was non-responsive in the end. More

Very Good Car Buying Experience I had a very positive experience buying my new 2016 Kia Soul. Sean Toro was a pleasure to deal with and handled all my questions and concerns in a ti I had a very positive experience buying my new 2016 Kia Soul. Sean Toro was a pleasure to deal with and handled all my questions and concerns in a timely manner, More

Excellent customer service Sean by far is one of the best car salesman I have ever met, his attention to detail and great follow ups makes a huge difference. He communicated and Sean by far is one of the best car salesman I have ever met, his attention to detail and great follow ups makes a huge difference. He communicated and provided us with multiple vehicle options until we found the right vehicle at the right price that would suit our needs. Also Kent the finance manager worked with us and found us and amazing deal we could not have asked for more we were taken care of and we will refer them to all of our fiends and family. More

friendly, great customer service people, professional i went to car max to buy my car but the people there didn't seem to want to help me, it was like i wasn't even there .no help not friendly ignored me i went to car max to buy my car but the people there didn't seem to want to help me, it was like i wasn't even there .no help not friendly ignored me so i walked out and went to the Kia dealership, as soon as i went in the door it was very friendly the people were so nice , Gus went over everything with me about buying a car, no pressure it was funny because we went over the whole lot until i found the one i wanted and getting it finance was great Mr Chris was just as friendly and helpful .i left the dealership with a brand new car and a big smile on my face it was a great experance and i will tell all my friends about it , well i did tell all my friends about it More

Easy, Great and Professional Experience My father and I recently purchased two vehicles from Koons Kia in Woodbridge, VA. I was in the hunt for an upgrade to what I currently had and my fath My father and I recently purchased two vehicles from Koons Kia in Woodbridge, VA. I was in the hunt for an upgrade to what I currently had and my father had been looking for months for a work vehicle. When we walked into Koons Kia, off the bat there was no sales pressure, or salesmen following us. We like to look around on our own first and then speak to someone about the questions we have. Matthew was who we worked with. He was extremely knowledgable and professional, again no pressure or pushing a car onto us. He listened to what our needs were and what we were looking for. With that, he was able to show us two prospects and we took them out on a test drive. While on the test drive he was able to explain to us what all the gadgets did/do. Again, his product knowledge was great and helped us understand what the car can or cannot do. Now to the part that no one likes, negotiation on price. We had a budget in mind and were firm to it. Matthew understood this and began crunching numbers to where we would feel comfortable (never easy). Instead of the whole constant back and forth, he went back once and brought the GM, Ali. Ali introduced himself and asked us how he could help to make us feel comfortable with the purchase of the two vehicles. We explained to Ali what we thought about both cars and where we stood. We chatted a little bit more about the cars and ourselves. It was nice to feel that we weren't being shoved something down our throat but to feel respected and that he was taking the time to know us. This lasted about 10-15 mins and then he asked to give him a few mins as him and Matthew walked back to his office. A few mins later they both came back and said "Congratulations!". We shook hands and Ali walked us over to financing, after that we were done! Both cars were outside detailed and ready to go. Again, both Ali and Matthew were outside to see us off, shook our hands and said thank you. Honestly, we couldn't thank them enough about the smooth process. As long as Ali and Matthew are at Koons Kia, I will be a customer for life. Thank you again to Ali and Matthew!! More