Koons Kia of Woodbridge

horrible customer service my ac in my 2016 sorento wasn't working. already had an appointment for oil change and brakes. let them know my ac wasn't working and was told ok we m my ac in my 2016 sorento wasn't working. already had an appointment for oil change and brakes. let them know my ac wasn't working and was told ok we might not be able to fix it today but we will see whats wrong with it. 1 1/2 hours later they told me they were done. I asked what the issue was with the ac and the guy couldn't find anything from the tech on the form. he said he needed to go check with his. he comes back a few minutes later and tells me the tech forgot to check it and to give him 5 minutes and they will be done. the tech comes in to get the key and said sorry I didn't see it written on the form. seriously?? it was there. 20 minutes later they still weren't done. I went back to ask how much longer and was told they were recharging the ac and putting die in there and I would need to come back in 2 weeks because there was a leak and they didn't know where it was from. was again told it would be just a few minutes. 30 minutes later I went back to the counter and was told they would go ahead and check me out because the tech was getting ready to pull my car out 20 minutes later and still nothing. at this time I was really mad. went back in again and asked how much longer and the guy got up and went into the service area and came back 5 minutes later and said they found the leak and a rock hit my condenser and it wasn't covered under warranty. first off how do you know a rock hit it? are a little man that is sitting under my hood and knows what is going on? second this is a brand new car and this isn't covered? I am beyond mad. waiting for well over 3 hours doesn't help. I left there and am ready to trade this car in on something other than a kia. More

Friendly, Knowledgeable & Efficient Often the tag line for company marketing does not live up to expectations; but, at Koons Kia of Woodbridge, VA “We’re Gonna Wow Ya!” was an understate Often the tag line for company marketing does not live up to expectations; but, at Koons Kia of Woodbridge, VA “We’re Gonna Wow Ya!” was an understatement. The night before I wanted to do a test drive, I called the dealership and had the good fortune to speak with Tamara Suvorova. We chatted about the availability of the car that met all my criteria (4 wheels, a steering wheel, radio – just kidding), and it was in stock. Tamara offered to show me the car that night up until 9 PM, or when it was convenient. I told he I had a crazy schedule, so she sent me a link to the finance application to get things started. I showed up at 9 AM this morning and asked to speak with Tamara. One of her associates walked me in and introduced us. She had the car parked just outside the showroom door, and we went over it with a fine-tooth comb. After looking at all the components we went for a test drive. Safety features were pointed out, and additional technical specks that were over my head. Whilst all of this was taking place, the finance representative was putting together several options. She explained them all – as some of the extra reductions depended on the funding particulars. This staff worked like a well-oiled machine. By 10 AM, I was taken on a tour of the service center; introduced to one of the service technicians; learned about options for dropping the car off after hours and loaner cars; and – more importantly – all the warranty information on the vehicle was explained. By 10:20 AM I was signing the financing and other necessary documents. In all the years I have been buying cars, this was truly a walk in the park. At about 10:45 AM, I met up with Tamara, and she brought me to the car. She pointed out key pages in the owner’s manual and then we set about to explore how every feature on the dashboard/console worked. We setup my phone, downloaded my contacts, I learned two ways of speaking commands into the phone. It was clear that Tamara was very concerned about focusing on driving and not getting distracted by muddling through smart phone buttons. Again, we looked under the hood – it was clear she knew all about the car and took pride in the quality of the vehicle. She pointed out information about the roadside assistance program and other options that I could consider down the road. Before I left, she had the dealership manager come to thank me. He asked about my experience, and I could not have been more complementary. For the first time in my life, I purchased and drove off with a new car in two hours. Tamara was genuinely interested in building a customer relationship for life. Her understated manner, and her willingness to listen made the experience relaxing and enjoyable. Kudos to Tamara and her colleagues. I have no reservation in giving them five stars! More

Best deal ever This is my second brand new KIA. Alex Madueño provided me excellent customer service and kept in contact throughout the process. He had the paperwork This is my second brand new KIA. Alex Madueño provided me excellent customer service and kept in contact throughout the process. He had the paperwork ready when I arrived. Great place to buy a car. Thank you More

Used Car Purchase - Koons Kia I recently purchased a used SUV from Koons Kia, experience was exclent. Staff was responsive and engaging. Overall purchase experience was excellent a I recently purchased a used SUV from Koons Kia, experience was exclent. Staff was responsive and engaging. Overall purchase experience was excellent and completely pressure free. More

Excellent New Car Buying Experience My wife and I worked with Gus at Koons Kia from start to finish. We appreciated his professional approach to the process. He was extremely knowledgeab My wife and I worked with Gus at Koons Kia from start to finish. We appreciated his professional approach to the process. He was extremely knowledgeable about the product, taking time to explain the many features of the vehicle we ultimately purchased, a 2017 Kia Sportage SX Turbo. He was not pushy in any way, but followed up with us periodically to see if we had any questions regarding the vehicle. We would highly recommend Kia, Koons and Gus to any friends looking to buy a new car. We are looking forward to long and satisfying relationship with them. More