Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Kia of Woodbridge
Woodbridge, VA
452 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Sales Hours
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 452 reviews
January 26, 2017
Best deal ever This is my second brand new KIA. Alex Madueño provided me excellent customer service and kept in contact throughout the process. He had the paperwork This is my second brand new KIA. Alex Madueño provided me excellent customer service and kept in contact throughout the process. He had the paperwork ready when I arrived. Great place to buy a car. Thank you More
by Noelia1980
January 24, 2017
bad customer service. service department managers have bad customer service and don't have welcome face to customer sit down in chair and acting bossy . it take me more tha service department managers have bad customer service and don't have welcome face to customer sit down in chair and acting bossy . it take me more than 3/12 hours to do oil change with out let me know how much time i got wait until the finished it was not busy day at all but it shows that they don not care about customers.they don't actually keep the promise.my car blue tooth was not working they told me to bring to dealer location and can't fixed.i used my vehicle dialing call to set up my phone to connect to blue tooth. but the finance manager MR. Jonathan was owsame. More
by acura.kia koons
Employees Worked With
don't remember the name.but it was Wednesday JAN/18/2017 - 12:00 PM-4:38 PM.
January 10, 2017
Sales tactics and manipulations of "wow price" Wow pricing is deceptive---here's why. The "wow price" excluded the destination charge of $850 which is required by law to be put into the MSRP/Stic Wow pricing is deceptive---here's why. The "wow price" excluded the destination charge of $850 which is required by law to be put into the MSRP/Sticker Price. Then the charge is taken out to make the "wow price" look even lower, but put right back in for the "price on the road". They have a disclaimer on website (good luck finding it). Moreover, the sales tax provided to me was almost 13%. Thankfully I caught it (Sales tax in MD is 6%). Then the sales tax was reduced to 10%, I still questioned it and the explanation was that I lived in PA. (PA has a 6% sales tax). Then explanation changed to "it was a lease rate by accident of 9% for sales tax). Final final price was a sales tax of more than 7 percent, which they told me the car was coming from Virginia so I have to pay Virginia and PA taxes (even though I'm buying it in Maryland). I didn't buy. The manipulation of the pricing scared me. I got 4 different prices in a 24 hour period, but the service fees and sales tax manipulation scared me the most. Another local dealer beat Koons final price because Koons loads you with fees and hidden charges that they roll into the final price. Sad. More
by hotrod129
Employees Worked With
Amir Seyedan
December 22, 2016
Used Car Purchase - Koons Kia I recently purchased a used SUV from Koons Kia, experience was exclent. Staff was responsive and engaging. Overall purchase experience was excellent a I recently purchased a used SUV from Koons Kia, experience was exclent. Staff was responsive and engaging. Overall purchase experience was excellent and completely pressure free. More
by carguy1
Employees Worked With
Seam Toro, Ali Zaka
December 12, 2016
Unhappy Customer I would advise you all not to sale a person's trade-in until the loan has been cleared and they are no longer accountable. Regardless to the what the I would advise you all not to sale a person's trade-in until the loan has been cleared and they are no longer accountable. Regardless to the what the situation may be, you should not do things of this sort because its illegal! I was a victim of this at your dealership and forced to take a vehicle that I am not satisfied with you. As a service member, I would never recommend you all to any of my brothers and sisters at arms. More
by usmc1181
December 12, 2016
Excellent New Car Buying Experience My wife and I worked with Gus at Koons Kia from start to finish. We appreciated his professional approach to the process. He was extremely knowledgeab My wife and I worked with Gus at Koons Kia from start to finish. We appreciated his professional approach to the process. He was extremely knowledgeable about the product, taking time to explain the many features of the vehicle we ultimately purchased, a 2017 Kia Sportage SX Turbo. He was not pushy in any way, but followed up with us periodically to see if we had any questions regarding the vehicle. We would highly recommend Kia, Koons and Gus to any friends looking to buy a new car. We are looking forward to long and satisfying relationship with them. More
by GBP
Employees Worked With
Gus Acheampong
November 22, 2016
Daughter's first car Good experience except the followup with the salesman Gus Acheampong. He called me often during the buying process but was non-responsive in the end. Good experience except the followup with the salesman Gus Acheampong. He called me often during the buying process but was non-responsive in the end. More
by dinethea
Employees Worked With
Jonathan Berrien, Gus Acheampong
November 21, 2016
Very Good Car Buying Experience I had a very positive experience buying my new 2016 Kia Soul. Sean Toro was a pleasure to deal with and handled all my questions and concerns in a ti I had a very positive experience buying my new 2016 Kia Soul. Sean Toro was a pleasure to deal with and handled all my questions and concerns in a timely manner, More
by Scott
Employees Worked With
Sean Toro
November 17, 2016
Sean Toro is an Excellent sales person I gave the rate that I did because Kia is number 1 in my book Anna Wintour met that outstanding salesperson Sean Toro who put his heart into his job g I gave the rate that I did because Kia is number 1 in my book Anna Wintour met that outstanding salesperson Sean Toro who put his heart into his job great person. More
by busybea
Employees Worked With
Sean Toro
November 01, 2016
Took my car right in for service! The service department is amazing. Everyone was pleasant and knowledgeable and the waiting are was clean, comfortable and full of great amenities (co The service department is amazing. Everyone was pleasant and knowledgeable and the waiting are was clean, comfortable and full of great amenities (coffee, wi-fi, popcorn and more) More
by lori123
Employees Worked With
Dustin Lapham, Liana Welch
