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Koons Kia of Woodbridge
Woodbridge, VA
472 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Sales Hours
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
November 22, 2019
Purchased Kia van November 9th. Called next morning regarding issue. 11 days later, several emails & left messages...NO CALL BACK TO US!!! Poor customer service! regarding issue. 11 days later, several emails & left messages...NO CALL BACK TO US!!! Poor customer service! More
by Not happy!
Employees Worked With
Koons Automotive
November 07, 2019
Unethical Sales Practices - Terrible Customer Service Letter to Manager: Dear Ali, I have purchased some 2 dozen new vehicles in my time. On July 4th, I purchased a vehicle from your dealership. Though Letter to Manager: Dear Ali, I have purchased some 2 dozen new vehicles in my time. On July 4th, I purchased a vehicle from your dealership. Though I have no problem with the sale price, the service following my purchase agreement is nothing short of reprehensible. This was "topped-off" by your Andrea Sylvia today. On the day of my purchase I was submitted to a grueling paperwork drill by your finance department which lasted about 5 hours. I have a credit rating of 847 and I don't understand the complexity of the transaction. First, I was told that I needed to finance the purchase to qualify for $2000 in incentives. My understanding was that this was Kia financing. I participated in the charade and didn't depart the dealership until about 21:15 on July 4th. I abandoned my trade-in and scheduled the pick-up of my new vehicle for the following Wednesday. After returning home I received an email from Langley Credit Union stating that I was approved for a car loan, I reviewed the title/registration paperwork that Kirk drafted which indicated M & T bank would be the "secured party." I looked-up the bank details online and learned that Your Dealership "bumped-up" their rate by 1/2%. Since I did not know "who" the secured party was going to be I phoned the Dealership Saturday morning and spoke to Andrea. I asked her for clarification as Kirk was not in. She advised that she would pull the file and phone me back. By 16:30 I hadn't heard from her and I attempted to reach her. Unable to speak with her I was transferred to one of the managers. I shared my disdain for the communication failure after listening to the excuses of how busy it was. He reassured me she would contact me before the end of the day. That call never came. I called the dealership on Monday and reached Andrea. She was very apologetic and informed me that there was no requirement for me to finance the vehicle through Kia or a lender provided by your dealership to qualify for the incentives applied to my deal. What that meant was I was initially mislead and I wasted hours of my life to engage in your folly. She pulled the financing paperwork and drafted new sales documents after I told her I would secure my own funding. On Wednesday July 10th I came to pick-up my vehicle at the appointed time. The vehicle was NOT ready and a 5 minute affair turned into an almost 2 hour event. My vehicle was not prepped properly as I think I brought this to your attention. The prep crew did not do a proper job, leaving "foot prints" on the rocker molding and also left cellophane in one of the storage compartments. Upon further inspection, I discovered that the floor mats were missing as well as the headphones for the entertainment system. These issues should have been discovered and resolved before the customer delivery. The dealership had 4 days to prep the car. I had to wait, sign more papers, wait, and repeat. Kirk told me he would call me when the Certificate of Origin came in. I thought the COA remained with the car until sold and I did not understand his reference to "when it comes in." However, since I had to return to the dealership to resolve the delivery dependencies, I did not question him. On Tuesday July 16th I received a phone call and learned that my parts were in. I brought the vehicle in that day at approximately 15:30 and was asked if I was going to await the installation of a replacement antenna element. Terralyn had arranged for a loaner car and I advised that I would pick-up the vehicle the following day. The service writer put 09:00 on the paperwork. I returned to the dealership at approximately 11:30 on Wednesday and the vehicle wasn't ready. I was not happy as I left from work to retrieve the car. I asked why the car wasn't ready. He asked "did we call you?" I replied no, you wrote 09:00 on the paperwork, why wouldn't it be ready by 11:30? I told him I needed the car now. He said O.K. it will just be a few minutes. I inquired further: "A few minutes, you haven't even brought the vehicle in yet. How long will it really take?" About an hour was the response. I did not have time to wait and don't appreciate being intentionally mislead. I departed the dealership. I returned today July 18th. Before entering the service area, I attempted to visit Kirk to inquire if my COA had come in. He was absent and I stopped by and made the inquiry with Andrea. She asked me to give her a few minutes. I waited for a couple of minutes and then informed her I would pick up my car from service and hopefully when I returned she'd have an answer. 10 minutes later I returned and she looked at me like she'd never seen me before. I inquired again about the COA and she told me she'd have someone from admin come out and talk to me. I told her I didn't have time to wait around for anyone. Do you have the COA? Why would Kirk tell me the dealership was awaiting the document as I thought it accompanied the vehicle? She told me to wait. I told her I wasn't waiting anymore, I wanted to talk to someone right now. She scolded me for my attitude and stated she'd been nothing but considerate, polite, etc. To which I replied: Considerate? You can't even answer a simple question. She told me to wait, she'd get someone. I told her I wasn't going to wait for anyone. I would contact the manager. And, here I am. At this point I am informing you that I will be contacted the secured party, Navy Federal Credit Union. They can contact you to establish the disposition of my Certificate of Origin. I do not appreciate the way your staff, in particular Andrea treated me in addition to the multiple instances of being intentionally misled as described above. I will be sharing my discontent with KIA Corporate. More
by justme
Employees Worked With
Ali Zaka
September 18, 2019
My Experience I traded my 2015 Kia Soul in for a 2017 two years ago and I have regretted it ever since. I have made numerous attempts to have the contact informatio I traded my 2015 Kia Soul in for a 2017 two years ago and I have regretted it ever since. I have made numerous attempts to have the contact information updated to my name, since I'm the one that actually makes the payments and it's my car. However, from the minute we added my significant other's name, everything goes to him. I can't even update the information online, even though I'm on there also. I have to wonder if it's b/c I'm a woman. I wouldn't recommend this dealership for this reason. More
by Henley
Employees Worked With
Koons Automotive
September 02, 2019
Condescending and rude Alex was rude and condescending throughout our time at Koon’s Kia. Despite Koon’s having the exact car we wanted to buy at a reasonable price, his att Alex was rude and condescending throughout our time at Koon’s Kia. Despite Koon’s having the exact car we wanted to buy at a reasonable price, his attitude towards me and my family made me walk away to a different dealership. He has zero people skill, it’s a mystery why and how he’s working in sales. He should be working at a place where he doesn’t have to interact with other people. More
by mark0385
Employees Worked With
August 29, 2019
Good time I had a very good time there, the people were extremely nice. The thing I liked the most though was that they truly didnt force anything upon. They ga I had a very good time there, the people were extremely nice. The thing I liked the most though was that they truly didnt force anything upon. They gave me my space, and time so I could do my own thing. More
by Mc4pelicans
Employees Worked With
Donovan Badamirza, Salvador Rivas Argueta
August 10, 2019
Severely Disappointed & $800 Wrongfully Stolen I had my car repaired at Kia. I was told on the phone it would be $68 for 1 service parts and labor and $180 for the second. Because the price was so I had my car repaired at Kia. I was told on the phone it would be $68 for 1 service parts and labor and $180 for the second. Because the price was so minimal I agreed to the work. When I was told my car was ready to pick up I was told my bill would be almost $1,200. I talked to the service representative (Marcos) and the service manage (Sam). I was told to get my car I'd need to pay it now and we could request the phone call through IT, which would take 3 to 5 business days. I waited 2 weeks to let them resolve the situation before I began calling daily. My calls and voicemails were duitily ignored to the point where I had to take off work to go in and talk to them about where the IT investigation is and where is the ~$800 they owe me. I am now on week four of waiting and the phone call has still not been provided to me. I've even gone as far as to call the General Manager and leave him a voicemail and, shocker, I still have not heard from him and it's been 4 days. If you value your hard earned dollar go anywhere but this Kia dealership. I've been severely disappointed and received a financial burden for something I DID NOT approve. More
by McKenzie
Employees Worked With
Marcos (Service), Sam (Service Manager)
July 23, 2019
Best car buying experience I have ever had. My boyfriend and I drove 4 hours to buy a 2019 Kia Stinger from this dealership. We knew they had this car marked down and we were able to get an amaz My boyfriend and I drove 4 hours to buy a 2019 Kia Stinger from this dealership. We knew they had this car marked down and we were able to get an amazing deal that we weren't able to get in our home town. Our product specialist was Paris Sims, who was great and very informative on the details of the vehicle, and was very patient while we were making our decisions. The first person we dealt with for financing was Andrea Cooper, she was AMAZING. She went above and beyond to make sure I was going to get payments that were in my budget and dig for the best interest rate possible. James Hottle closed the deal with our paperwork and was very patient to answer and questions we had. We chose a brand new Stinger that still had the stickers on it from the manufacturer. They got it all ready, gassed it up, and we were on our way. We will definitely make the drive to work with this dealer again ! More
by Sydneyr19
Employees Worked With
Paris Sims, Andrea Syliva Cooper, James Hottle
July 20, 2019
Good and friendly people The sales reps there were very nice to me and were not pushy they let me look around with out being hassled I eventually found the sportage I liked an The sales reps there were very nice to me and were not pushy they let me look around with out being hassled I eventually found the sportage I liked and they were able to give me a good deal on the vehicle.. More
by Chiefs#72
Employees Worked With
Koons Automotive
June 25, 2019
Can’t get service Can’t get calls returned therefore NO SERVICE! Calls aren’t returned so after multiple calls what can I do call Kia Main Office maybe they can call Ko Can’t get calls returned therefore NO SERVICE! Calls aren’t returned so after multiple calls what can I do call Kia Main Office maybe they can call Koons! More
by Bill
Employees Worked With
Koons Automotive
June 24, 2019
BAIT AND SWITCH and another lie AB provided via email an out the door price for a new 2019 Sorento EX V6 and the worksheet indicating 5 miles on the odometer. Their price was in line AB provided via email an out the door price for a new 2019 Sorento EX V6 and the worksheet indicating 5 miles on the odometer. Their price was in line with other dealers in the area and since Woodbridge was the the first to respond we went there for the test drive and to ultimately purchase if everything worked out. We arrive and within minutes the vehicle is available for the test drive. We turn on the ignition and the "new" vehicle has 6,200 miles on the odometer. Our salesman George proceeds to say this was a manager's car and that you want many miles on your new car. We go for the drive and get back to the dealership. We sit down and I show him I have another quote for a few hundred dollars less for a real new car. I say I am interested in a great deal on this vehicle with 6,200 miles. He says great, asks how much for the down payment, and goes to speak with the manager. We sit at his desk for about 20 minutes with no activity. At this point we are getting up to leave and out of nowhere George appears with the new price and says great news we have a fantastic deal for you. He points to a price $5,000 lower than the original quote. It only took a second to realize all he did was subtract the down payment from the total price. The final price had not changed by a cent! We walk out and they run after us asking begging us to come back in to make a deal. Yeah right. Ultimately purchased from another dealer with no miles for less than the original quote and no hassle. Please don't waste your time here. More
by zmbenjam
Employees Worked With
AB and George
