Koons Kia of Woodbridge

Severely Disappointed & $800 Wrongfully Stolen I had my car repaired at Kia. I was told on the phone it would be $68 for 1 service parts and labor and $180 for the second. Because the price was so I had my car repaired at Kia. I was told on the phone it would be $68 for 1 service parts and labor and $180 for the second. Because the price was so minimal I agreed to the work. When I was told my car was ready to pick up I was told my bill would be almost $1,200. I talked to the service representative (Marcos) and the service manage (Sam). I was told to get my car I'd need to pay it now and we could request the phone call through IT, which would take 3 to 5 business days. I waited 2 weeks to let them resolve the situation before I began calling daily. My calls and voicemails were duitily ignored to the point where I had to take off work to go in and talk to them about where the IT investigation is and where is the ~$800 they owe me. I am now on week four of waiting and the phone call has still not been provided to me. I've even gone as far as to call the General Manager and leave him a voicemail and, shocker, I still have not heard from him and it's been 4 days. If you value your hard earned dollar go anywhere but this Kia dealership. I've been severely disappointed and received a financial burden for something I DID NOT approve. More

Best car buying experience I have ever had. My boyfriend and I drove 4 hours to buy a 2019 Kia Stinger from this dealership. We knew they had this car marked down and we were able to get an amaz My boyfriend and I drove 4 hours to buy a 2019 Kia Stinger from this dealership. We knew they had this car marked down and we were able to get an amazing deal that we weren't able to get in our home town. Our product specialist was Paris Sims, who was great and very informative on the details of the vehicle, and was very patient while we were making our decisions. The first person we dealt with for financing was Andrea Cooper, she was AMAZING. She went above and beyond to make sure I was going to get payments that were in my budget and dig for the best interest rate possible. James Hottle closed the deal with our paperwork and was very patient to answer and questions we had. We chose a brand new Stinger that still had the stickers on it from the manufacturer. They got it all ready, gassed it up, and we were on our way. We will definitely make the drive to work with this dealer again ! More

Good and friendly people The sales reps there were very nice to me and were not pushy they let me look around with out being hassled I eventually found the sportage I liked an The sales reps there were very nice to me and were not pushy they let me look around with out being hassled I eventually found the sportage I liked and they were able to give me a good deal on the vehicle.. More

Can’t get service Can’t get calls returned therefore NO SERVICE! Calls aren’t returned so after multiple calls what can I do call Kia Main Office maybe they can call Ko Can’t get calls returned therefore NO SERVICE! Calls aren’t returned so after multiple calls what can I do call Kia Main Office maybe they can call Koons! More

BAIT AND SWITCH and another lie AB provided via email an out the door price for a new 2019 Sorento EX V6 and the worksheet indicating 5 miles on the odometer. Their price was in line AB provided via email an out the door price for a new 2019 Sorento EX V6 and the worksheet indicating 5 miles on the odometer. Their price was in line with other dealers in the area and since Woodbridge was the the first to respond we went there for the test drive and to ultimately purchase if everything worked out. We arrive and within minutes the vehicle is available for the test drive. We turn on the ignition and the "new" vehicle has 6,200 miles on the odometer. Our salesman George proceeds to say this was a manager's car and that you want many miles on your new car. We go for the drive and get back to the dealership. We sit down and I show him I have another quote for a few hundred dollars less for a real new car. I say I am interested in a great deal on this vehicle with 6,200 miles. He says great, asks how much for the down payment, and goes to speak with the manager. We sit at his desk for about 20 minutes with no activity. At this point we are getting up to leave and out of nowhere George appears with the new price and says great news we have a fantastic deal for you. He points to a price $5,000 lower than the original quote. It only took a second to realize all he did was subtract the down payment from the total price. The final price had not changed by a cent! We walk out and they run after us asking begging us to come back in to make a deal. Yeah right. Ultimately purchased from another dealer with no miles for less than the original quote and no hassle. Please don't waste your time here. More

Great Service and a Great Purchase! Tim Williams of Koons Kia did a FANTASTIC JOB of getting me into my preferred vehicle. No haggling, no hassling...just easy-going, laid back, upfront Tim Williams of Koons Kia did a FANTASTIC JOB of getting me into my preferred vehicle. No haggling, no hassling...just easy-going, laid back, upfront and honest...I have no complaints. Tim let the vehicle speak for itself, and it screamed, "BUY ME!!!" LOL In this day and time, the pressure of salespeople to get someone to buy a vehicle sometimes turns a potential customer off. Tim was the exact opposite of that, which is why I bought the vehicle. That, and the vehicle really did speak for itself. And Kirk Cooley, the Finance Manager, was also very laid back and cool (like his name). He explained the process, and even provided me with additional information I didn't get from other dealerships. That's great service that goes above and beyond, and this customer is VERY happy with her purchase! Can you tell in my picture? :-) Thanks, Koons Kia; you all are GREAT!!! More

Very Pleased Anthony Coe and the rest of the sales staff that we dealt with at Koons Kia very very knowledgeable and professional. Bought a car with my daughter a Anthony Coe and the rest of the sales staff that we dealt with at Koons Kia very very knowledgeable and professional. Bought a car with my daughter and Anthony kept her first car buying experience issue free. More

STAY AWAY - BAIT & SWITCH If you don't have integrity, nothing else matters. I drove 2 hrs after confirming the price, but when I got there of course things changed. Justin - If you don't have integrity, nothing else matters. I drove 2 hrs after confirming the price, but when I got there of course things changed. Justin - and the advertisement- quoted one price & Alex gave me another despite confirming several times the advertised price. He arrogantly responded that I should have gotten it from him in writing. So he admitted in that quote he's sleazy and a liar. He admitted that he lied to get me in there. I could have paid the difference, but his terrible customer service is why I didn't. He had been introduced as a Finance Manager, when asked for the Sales Manager, Alex said he was, when asked for the General Manager, Alex responded he was the General Manager - wow, must be a tough day being three people! I also told him before coming that we are a military family transitioning and registering the vehicle out of state; he had the info. Out of laziness or incompetence - probably both - he put it to the wrong state & told me I don't need to worry about it. His incompetence would have cost me THOUSANDS of dollars in error! Does this dealership/Alex just hate the military or not know/care what they're doing?! Finally, out of respect I tried to wait around to return the keys & give him my decision - he never even came back, never looked up, nothing... Very arrogant, rude & disrespectful. Pretty bad since I'm the paying customer. Of course, another customer was walking away from Alex as we walked in the door. Was that a lost unit due to Alex's lies or terrible customer service? ***I have to say, how bad do you have to be to lose a deal from a customer that was already willing to go through finance & willing to drive over two hours and pass countless other dealerships to get to you? View all Koons Kia of Woodbridge 4.1 (579) Kia dealer in Woodbridge, VirginiaClosed OVERVIEW POSTS PRODUCTS REVIEWS PHOTOS ABOUT 1 of 6 CALL DIRECTIONS SAVE WEBSITE 14208 Jefferson Davis Hwy, Woodbridge, VA 22191 Map of koons kia of woodbridge See other locations You visited yesterday Closed · Opens 11AM (703) 494-3333 Suggest an edit PRODUCTSVIEW ALL The Test Drive Sales Event! The Test Drive Sales Event! QUESTIONS & ANSWERS Q: Can someone call Cindy Ramsey about the replacement of the K&N air filter from her 2013 Sorrento you jokers threw away? 3 weeks and ZERO call backs is unacceptable. (No answers) See all questions (4) Ask the community INSIDE THIS PLACE Add photos View all Know this place? Answer quick questions OK CLOSE Street View113+ Photos Add a photo REVIEWS FROM THE WEB Cars.com 4.2/5 104 reviews Facebook 4.1/5 138 votes DealerRater.com 3.5/5 164 reviews POPULAR TIMES Sundays PLAN YOUR VISIT People typically spend 15 min to 1.5 hr here REVIEW SUMMARY 5 4 3 2 1 4.1 579 reviews "Great cars, great service, great price, and great overall experience." "The staff and management are personable and accommodating." "Thanks for the complimentary car wash and good old fashioned customer service." Brooke Evans Brooke Evans-Edit 12 hours ago More Google reviews VIEW ALLKIA DEALERS Brown's Manassas Kia Brown's Manassas Kia 4.2 (227) Kia dealer Fairfax Kia Fairfax Kia 4.4 (451) Kia dealer Ourisman Kia Ourisman Kia 4.4 (363) Kia dealer DARCARS Kia Temple Hills DARCARS Kia Temple Hills 3.8 (212) Kia dealer View all VIEW ALLUSED CAR DEALERS Koons Arlington Toyota Koons Arlington Toyota 4.6 (1,232) Toyota dealer Koons Falls Church Ford Koons Falls Church Ford 4.3 (1,184) Ford dealer Woodbridge Auto Sales Woodbridge Auto Sales 4.7 (197) Used car dealer Sheehy Nissan of Manassas Sheehy Nissan of Manassas 4.3 (960) Nissan dealer Hendrick Honda Woodbridge Hendrick Honda Woodbridge 4.4 (1,650) Honda dealer View all VIEW ALLCAR DEALERS Koons Automotive of Woodbridge Koons Automotive of Woodbridge 4.3 (579) Used car dealer Cowles Nissan Cowles Nissan 4.4 (1,108) Nissan dealer Malloy Hyundai Malloy Hyundai 4.1 (380) Hyundai dealer Lindsay Chevrolet Lindsay Chevrolet 4.4 (2,508) Chevrolet dealer Lustine Chrysler Dodge Jeep Ram Lustine Chrysler Dodge Jeep Ram 4.2 (2,055) Jeep dealer View all WEB RESULTS LATEST POSTS FROM THIS BUSINESS 2 of 6 3 of 6 4 of 6 REVIEWS FROM THE WEB Cars.com 4.2/5 104 reviews Facebook 4.1/5 138 votes DealerRater.com 3.5/5 164 reviews GOOGLE REVIEW SUMMARY 5 4 3 2 1 4.1 579 reviews "Great cars, great service, great price, and great overall experience." "The staff and management are personable and accommodating." "Thanks for the complimentary car wash and good old fashioned customer service." GOOGLE REVIEWS Most relevant Brooke Evans Brooke Evans Local Guide?·?31 reviews 19 minutes ago Drove 2 hrs after confirming the price, but when I got there of course things changed. Justin - and the advertisement- quoted one price & Alex gave me another despite confirming several times the advertised price. He arrogantly responded that I should have gotten it from him in writing. So he admitted in that quote he's sleazy and a liar. He admitted that he lied to get me in there. I could have paid the difference, but his terrible customer service is why I didn't. He had been introduced as a Finance Manager, when asked for the Sales Manager, Alex said he was, when asked for the General Manager, Alex responded he was the General Manager - wow, must be a tough day being three people! I also told him before coming that we are a military family transitioning and registering the vehicle out of state; he had the info. Out of laziness or incompetence - probably both - he put it to the wrong state & told me I don't need to worry about it. His incompetence would have cost me THOUSANDS of dollars in error! Does this dealership/Alex just hate the military or not know/care what they're doing?! Finally, out of respect I tried to wait around to return the keys & give him my decision - he never even came back, never looked up, nothing... Very arrogant, rude & disrespectful. Pretty bad since I'm the paying customer. Of course, another customer was walking away from Alex as we walked in the door. Was that a lost unit due to Alex's lies or terrible customer service? ***I have to say, how bad do you have to be to lose a deal from a customer that was already willing to go through finance & willing to drive over two hours and pass countless other dealerships to get to you? More

We love our Telluride! There are just not enough words to express how grateful my husband and I are with having Anthony as our sales person. He was extremely patient, straig There are just not enough words to express how grateful my husband and I are with having Anthony as our sales person. He was extremely patient, straight to the point, and made sure that we were completely satisfied with our new Telluride. He didn't stop there though. Even when we were talking with Kirk in financing, who was also phenomenal, Anthony still checked on us to see how things were going and to make sure we were good to go. Did I mention we had our two kids with us and by the time we were all done they were calling him uncle Anthony. It was like working with family. We feel truly blessed to have Anthony help us. He deserves a bonus! More