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Koons Kia of Woodbridge

Woodbridge, VA

3.9
457 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you! Sales Hours
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14208 Jefferson Davis Highway

Woodbridge, VA

22191

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Showing 457 reviews

August 10, 2019

Severely Disappointed & $800 Wrongfully Stolen I had my car repaired at Kia. I was told on the phone it would be $68 for 1 service parts and labor and $180 for the second. Because the price was so More

by McKenzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcos (Service), Sam (Service Manager)
Aug 12, 2019 -

Koons Kia of Woodbridge responded

McKenzie - As you can imagine, this is very concerning to read. I sincerely apologize for the issues you've experienced and for the trouble you've had getting in touch with our team. I'm going to look into what's happening here to see what I can do to help. I will also look for your contact information but don't hesitate to call me directly. Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 x1111

July 23, 2019

Best car buying experience I have ever had. My boyfriend and I drove 4 hours to buy a 2019 Kia Stinger from this dealership. We knew they had this car marked down and we were able to get an amaz More

by Sydneyr19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paris Sims, Andrea Syliva Cooper, James Hottle
Jul 23, 2019 -

Koons Kia of Woodbridge responded

Sydney - It means so much that you would drive four hours to visit us at Koons Kia of Woodbridge! We are delighted that the trip was worth it and that Paris, Andrea, and James made it easy for you to get into your new 2019 Kia Stinger. We especially love to hear that Andrea was able to get your payments to a place that makes sense for your budget. Thank you very much for such a great review. We would absolutely love to work with you again!

July 20, 2019

Good and friendly people The sales reps there were very nice to me and were not pushy they let me look around with out being hassled I eventually found the sportage I liked an More

by Chiefs#72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Koons Automotive
Jul 22, 2019 -

Koons Kia of Woodbridge responded

Congratulations on your Kia Sportage! We love to hear that you got great service and a great deal with us at Koons Kia of Woodbridge. Thank you for your review!

June 25, 2019

Can’t get service Can’t get calls returned therefore NO SERVICE! Calls aren’t returned so after multiple calls what can I do call Kia Main Office maybe they can call Ko More

by Bill
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Koons Automotive
Jun 25, 2019 -

Koons Kia of Woodbridge responded

Hi Bill - Customer service is our priority and I would like to apologize that you haven't been able to reach one of our team members. I'd like to assist with any questions you might have, would you please call me directly? Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 x1111

June 24, 2019

BAIT AND SWITCH and another lie AB provided via email an out the door price for a new 2019 Sorento EX V6 and the worksheet indicating 5 miles on the odometer. Their price was in line More

by zmbenjam
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
AB and George
Jun 25, 2019 -

Koons Kia of Woodbridge responded

This is hard to read and not usual for our sales team. I appreciate your feedback so that I can address this internally. If there is anything else you'd like to share, please feel free to call me. Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 x1111

June 09, 2019

Great Service and a Great Purchase! Tim Williams of Koons Kia did a FANTASTIC JOB of getting me into my preferred vehicle. No haggling, no hassling...just easy-going, laid back, upfront More

by jas3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Williams
Jun 09, 2019 -

Koons Kia of Woodbridge responded

Thank you so much for your awesome review! We love happy customers and I'm happy to know you are loving your car. Thank you for your business and your support. Hope to see you again soon!

May 20, 2019

Excellent expedience It was a pleasure working with Anthony Coe. He made my purchase an easy and fun experience. I highly recommend working with him and this dealership More

by 7032823987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Coe
May 20, 2019

Very Pleased Anthony Coe and the rest of the sales staff that we dealt with at Koons Kia very very knowledgeable and professional. Bought a car with my daughter a More

by Hugh M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Coe
May 21, 2019 -

Koons Kia of Woodbridge responded

Hugh, thank you so much for the review of Anthony and our team at Koons Kia of Woodbridge. I'm so glad to hear that we were able to assist with the purchase of your daughter's first car!

May 19, 2019

STAY AWAY - BAIT & SWITCH If you don't have integrity, nothing else matters. I drove 2 hrs after confirming the price, but when I got there of course things changed. Justin - More

by Amira
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Alex Madueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
May 20, 2019 -

Koons Kia of Woodbridge responded

Amira - This is shocking for me to read. We would never expect our guests to be treated in this manner. I would like to get the details of your visit so I can take the appropriate action here. Would you please give me a call? Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 x1111

May 16, 2019

We love our Telluride! There are just not enough words to express how grateful my husband and I are with having Anthony as our sales person. He was extremely patient, straig More

by Steptoe Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Coe (Sales) and Kirk (Financing)
May 16, 2019 -

Koons Kia of Woodbridge responded

Reading reviews like this one make our day! We are thrilled that Anthony walked you through the buying process, making sure that you and your family were happy along the way. We also love that he helped you get into a great new vehicle, congratulations on your Kia Telluride! Thank you so much for your business and fantastic feedback, we wish you safe driving.

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