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Koons Kia of Woodbridge
Woodbridge, VA
340 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 340 reviews
September 10, 2014
Great experience buying a car out of state I live in New York but couldn't find the model + options I wanted. After being told by several local dealers that it was going to be "impossible" to g I live in New York but couldn't find the model + options I wanted. After being told by several local dealers that it was going to be "impossible" to get the car I wanted, I widened my search and found one at Koons. I was able to negotiate the entire transaction over two days via email. There wasn't much to negotiate — the WOW price was what I paid. They were also willing to take the window tinting off before we got there, which was helpful. After a seven hour drive the entire transaction took around 3 hours, which was a little long, but to Koons' credit they took the time to show us all the features on the car. There was only one hiccup, which turned out in our favor: we'd been told we'd pay 0.9% financing. About a week after returning to NY with the car Koons called and said they'd made a mistake and should have given us 0% financing. The paperwork delayed their ability to get new plates and registration, which meant having to get a second set of temporary plates, but they were very responsive and FedExed everything. We got our new plates quickly after that and we're all set. Between the upfront, no-hassle negotiation via email, the ease of transaction and good price, it was worth traveling to Virginia from NY. They were even willing to take a personal check, which helped because it would have been impossible to get a bank check on a Sunday. I would highly recommend Koons to both local and out of state buyers. More
by jthrelkeld
Employees Worked With
Alan Miller, Alex Madueno
April 17, 2014
Happily Surprised - Smooth, Easy & Fast Real nice job, from beginning to end. I was Happily Surprised to find a culture of customer Service from all four employees I dealt with -- Alex, Rola Real nice job, from beginning to end. I was Happily Surprised to find a culture of customer Service from all four employees I dealt with -- Alex, Roland, Reggie & Mohammad. they had used car ready for me to take to mechanic for pre-purchase inspection. Even the mechanic was impressed what good shape it was in. Good price. Transactions were smooth. Before I went, I Was Skeptical highly recommend Koons Kia du Woodbrige More
by WasSkeptical
Employees Worked With
Alex Madueno, Roland Diaz
February 28, 2014
A Liar. Told me he would help me out with a service issue the day the vehicle was sold to me. Then, after not hearing back from him and I had to call him AND after the exchange time had passed, he sai issue the day the vehicle was sold to me. Then, after not hearing back from him and I had to call him AND after the exchange time had passed, he said it was a closed sale and there was nothing he could do. Hung up on me on the phone. Had to contact the General Manager who helped me with the simple issue. More
by Sukhumvit
Employees Worked With
Roland Diaz
January 17, 2014
Wow! From the start, I told Darrell that the service department forgot to call me to let me know the part for my vehicle had come in and I had to wait. I was told b another service representative that department forgot to call me to let me know the part for my vehicle had come in and I had to wait. I was told b another service representative that it was going to take 4 hours to install shocks (I think it was shocks, can't remember). He asked if I could drop the car off, I told him no because I didn't have a ride. When I had a ride, no one called me. Once I told Darrell I wasn't happy that I now had to wait 4 hours, he apologized and said he would do all he could to expedite the service so I wouldn't have to wait that long. During my wait, he kept me informed the whole way as to what they were doing and why. He was great, pleasant to deal with and I felt he was being honest in his assessment of my vehicle. Why? Because some of the information he told me had already been told to me by someone else, that's why I felt like he was being honest. He was GREAT and I would come back to Kia simply because of him. Bete' McKinnis More
by LaydeBe
Employees Worked With
Wow! From the start, I told Darrell that the service department forgot to call me to let me know the part for my vehicle had come in and I had to wait. I was told b another service representative that it was going to take 4 hours to install shocks (I th
December 17, 2013
You should think about hiring people that know how to do their job and most importantly know how to treat customers. This was the worst customer service I ever had. I would never recommend your dealership their job and most importantly know how to treat customers. This was the worst customer service I ever had. I would never recommend your dealership to anyone especially for parts service. More
by s.gonzalez
October 21, 2013
The Best Salesman Ever!! DARRELL TINSLEY, he doesn't deserve 10's but he does deserve 100's We were so pleased with his Cooperation, understanding, and patience. He SURPASSED ALL OUR EXPECTATIONS AND MO deserve 10's but he does deserve 100's We were so pleased with his Cooperation, understanding, and patience. He SURPASSED ALL OUR EXPECTATIONS AND MORE!!!!!!! We told him what we wanted and ( I still can't believe it ) he delivered, maybe not the 2014 Blue Cadenza, but the Satin Metal Cadenza. We love it and it's sitting in our driveway now. I must also send thanks for the help from ALAN MILLER , the Sales Manager, between the two of them " They Made Our Day " a Great one. THANKS Again from Joyce & Rodger. More
by clarkrodjoy
Employees Worked With
Darrell Tinsley, Salesman and Alan Miller Sales Mgr.
August 05, 2013
Today I purchased a 2013 Optima..yeah. I first visited the store last Sunday...the numbers weren't meeting my expectations...so we left. But last night I received a call with numbers I couldn't refuse. the store last Sunday...the numbers weren't meeting my expectations...so we left. But last night I received a call with numbers I couldn't refuse. We worked with Jennifer and Dayz they were great.... We even met the General Manager today..thanked us for our purchase and wanted to make sure we were happy. Everyone was great couldn't ask for any better Customer Service. I left the store today one happy lady. Thanks More
by lgayle
Employees Worked With
Dayz Brooks
June 08, 2013
Koons kia woodbridge is the best dealer around I visited. friendly, great service meets all customer satisfaction...Any one wanna buy kia please visit koons once... you will definitely grasp your opportunit friendly, great service meets all customer satisfaction...Any one wanna buy kia please visit koons once... you will definitely grasp your opportunity. More
by dahal143
October 26, 2012
I've been to Koons Kia in Woodbridge on two occasions. The first was to meet with a dealer from MD that met us there to drop off a new car. The Koons staff accomodated us with their facility and services The first was to meet with a dealer from MD that met us there to drop off a new car. The Koons staff accomodated us with their facility and services. The next time was to pick up some items from the Parts Director, Caitlin Davis. She promised to contact me if these items became available, and she kept that promise. I appreciate Koons Kia and their staff. Sincerely, Colleen Boylan, Manassas VA More
by Colleen Boylan
Employees Worked With
Caitlin Davis
October 09, 2012
Where as this is a good place to buy a car do not have any work done there we were told 2 hrs it has been 4 hrs as of now and still waiting no one has come to tell us why or even offer a drink. Unfortunat any work done there we were told 2 hrs it has been 4 hrs as of now and still waiting no one has come to tell us why or even offer a drink. Unfortunately we traveled from Lake Anna so the option to go home is not an option. We have 2 Kia's I think we will stay local from now on. More
by Mikelshaw
