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Koons Kia of Woodbridge

Woodbridge, VA

3.9
457 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you! Sales Hours
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14208 Jefferson Davis Highway

Woodbridge, VA

22191

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Showing 457 reviews

November 29, 2020

WORST DEALERSHIP EVER! Drove all the way up there this morning. Got a call verifying I was coming while on the way. Did all paperwork yesterday. They sold the vehicle right before I got there and were rud More

by dawsonmckenzie
Recommend Dealer
No
Employees Worked With
Ali Zaka
Nov 30, 2020 -

Koons Kia of Woodbridge responded

It is never our intention to cause an inconvenience and I am sorry to hear that the vehicle you were interested in was sold. This certainly sounds frustrating and I will be sure to discuss your feedback with my team so we can work towards offering a more seamless experience moving forward. If you would like to speak with us directly, please give me a call. Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 1104

Nov 30, 2020 -

dawsonmckenzie responded

Inconvenience isn’t the word. Your general manager offered me $500 to quietly walk away and forget about the vehicle I had a friend bring me from Richmond to buy. Keep this in mind. You guys cost me some time and money. That manager and salesman that did me wrong without a doubt cost your business millions. Just in the time since I left your dealership I bought a brand new truck from Jerry’s Ford. They are kind enough to deliver the vehicle and make good on their “concierge “ service. You guys have not made such a good impression with Facebook, Instagram, BBB, google, my church. The Christmas party my wife attended last night probably won’t yield much business for you either. My son in the army was pretty upset to find out his dad got screwed out of the truck he was searching and waiting patiently for. News travels fast around Ft. Bragg. All of the Doctors and nurses at the transplant facility always want to know what I have been doing recently. So you see......when you treat people badly it is just plain bad business.

November 24, 2020

Had great exprience, JWilliams and leadership team treated me and my wife like we were VIPs. Dealership and service personel professionalism is second to none! If you want to buy a used or new vehicle More

by Reggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Madueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Willams
Nov 25, 2020 -

Koons Kia of Woodbridge responded

Reggie, thank you for taking the time to leave us a review! We are so glad you and your wife had a great experience working with our team at Koons Kia of Woodbridge, and we will certainly pass along your kind words. We hope to see you again sometime!

November 17, 2020

Had a great experience with this dealer. I knew going in that I wanted a new Stinger GT, so I was able to start the process a few days ahead of time, and got very clear itemized pricing from the sales manag More

by huffDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Nov 17, 2020 -

Koons Kia of Woodbridge responded

Congratulations on your new vehicle! At Koons Kia of Woodbridge, we strive to deliver an efficient purchase experience, and it is wonderful to hear that this was reflected during your time working with Sean. We appreciate your business and are wishing you many safe and happy miles in your new Kia Stinger GT!

November 02, 2020

If i could give them 0 stars i would. The service department is incompetent. Take your car somewhere else for service. Beware of bogus unnecessary repairs. Twice i was told repairs were needed that More

by naydroj4u
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Deshawn and the entire service department
Nov 03, 2020 -

Koons Kia of Woodbridge responded

As you can imagine, this isn't the feedback we hope to see. I apologize for any miscommunications on our end but assure you that we would never intentionally mislead our customers. I want to look into the details of this situation, however, without your full name I won't be able to. Would you please call me when you have a free moment? Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 1104

Nov 04, 2020 -

naydroj4u responded

I will not be contacting you, I will never be contacting you, I will never be using your service department ever again. I will never recommend this dealership to anyone. A service advisor there with the name of Deshaun should be fired for his incompetence. I later figured out the repairs they said my car needed should have been diagnosed for something else and another remedy should have been followed up on but either they were just too lazy or incompetent to put the work in. If you don't do your homework they will tell you anything or any lie hoping you will believe it. DO YOUR HOMEWORK AND RESEARCH. I will say again for anyone who reads this, IF that service department recommends a repair and its going to cost you I strongly suggest you get a 2nd opinion. Their shoddy and shady work and incompetence almost cost me "thousands" of dollars and I'm so glad i followed my instincts and I did not leave my car there another minute. Now my repairs are costing me ZERO DOLLARS, ZERO DOLLARS, thanks to their incompetence. You really can't trust any dealership service department but this one in my opinion is by far the worst and it seethes me so much so that I feel the need to post this review once a month so that others can beware.

October 12, 2020

I’m rewriting my review to be sure the 5 star rating is given to David. DAVID’s help in purchasing my 2017 CPO Sportage was outstanding. His knowledge and experience with KIA vehicles gave me all the info More

by Robyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVID (sales department)
Oct 12, 2020 -

Koons Kia of Woodbridge responded

Robyn, congrats on your new CPO 2017 Kia Sportage! Thank you for sharing your positive review of David! We appreciate your business and hope to have the opportunity to work with you again in the future.

August 22, 2020

I bought a car here two years ago and had a wonderful experience. When my sister came to me and said she was ready to buy a car, I raved on this place. What an embarrassing mistake. The cars were fine, t More

by Dannib423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Koons Automotive
Aug 26, 2020 -

Koons Kia of Woodbridge responded

I am so sorry to hear about your sister's license. This certainly sounds like a frustrating situation and it is disappointing to see that my team was unable to locate the missing item. I sincerely apologize for any negative impressions left during this recent experience as customer service is our priority. I will be sure to address these concerns with the right people so we can prevent an instance like this from reoccurring. If you would like to share any additional details, please give me a call. We wish your sister well in her search for a vehicle. Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 1104

August 17, 2020

The salesman was very professional, but the was not the right match the birthday gift.Unfortunately, the only make and model with the price and mileage that I wanted was not in the right color. More

by thunder13apache
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Curtis Graves
Aug 17, 2020 -

Koons Kia of Woodbridge responded

Thank you for taking the time to leave us a review. We are grateful that we got the opportunity to work with you, and even if we couldn't make a deal happen this time, we do hope to see you again here at Koons Kia of Woodbridge. If there is anything more we can do to assist you, please don't hesitate to give us a call.

July 23, 2020

Dealership sold me a leaky car and didn't register it. I bought a car from Koons Kia in June (2019 RAM 2500 with 15,000 miles. On the 2nd day of ownership, the drivers side was soaked with water from a la More

by Cliff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Koons Automotive
Aug 03, 2020 -

Koons Kia of Woodbridge responded

Cliff, this is a very concerning review to read, and I would like to speak with you directly to ensure that we get all this resolved. I'm going to look up your contact information, but please don't hesitate to give me a call on my direct line. Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 1104

July 01, 2020

Seemed very shady from the get go I was looking for a used truck and found one on their lot. A rep responded quickly at first, but then the General Manager got involved. I emailed hi More

by S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JM was the initial. Never got the sales person's name.
Jul 02, 2020 -

Koons Kia of Woodbridge responded

Based on what you've written here I can understand why you are concerned. Clearly there have been some miscommunications on our end, but we don't' run our business to mislead customers and I would appreciate the chance to set things right. I can't locate your contact information without a full name, so would you please give me a call? Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 1104

June 19, 2020

Returned from deployment and chose to have my car serviced before relocating out of state. My car had been sitting for months, but I had no issues using it the week prior to getting serviced. Car wa More

by UnsatisfiedCustomer
Recommend Dealer
No
Employees Worked With
Employee unknown
Jun 24, 2020 -

Koons Kia of Woodbridge responded

I'm so sorry for the issues you experienced with your vehicle. We would never want to inconvenience a guest and I understand your frustrations. I also apologize that there wasn't more we could do once you had relocated, but I appreciate you sharing this feedback so we can take steps to improve. Thank you, Samuel Zelaya - Service Manager - 703-494-3333 ext 1126

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