Koons Kia of Woodbridge

Sales tactics and manipulations of "wow price" Wow pricing is deceptive---here's why. The "wow price" excluded the destination charge of $850 which is required by law to be put into the MSRP/Stic Wow pricing is deceptive---here's why. The "wow price" excluded the destination charge of $850 which is required by law to be put into the MSRP/Sticker Price. Then the charge is taken out to make the "wow price" look even lower, but put right back in for the "price on the road". They have a disclaimer on website (good luck finding it). Moreover, the sales tax provided to me was almost 13%. Thankfully I caught it (Sales tax in MD is 6%). Then the sales tax was reduced to 10%, I still questioned it and the explanation was that I lived in PA. (PA has a 6% sales tax). Then explanation changed to "it was a lease rate by accident of 9% for sales tax). Final final price was a sales tax of more than 7 percent, which they told me the car was coming from Virginia so I have to pay Virginia and PA taxes (even though I'm buying it in Maryland). I didn't buy. The manipulation of the pricing scared me. I got 4 different prices in a 24 hour period, but the service fees and sales tax manipulation scared me the most. Another local dealer beat Koons final price because Koons loads you with fees and hidden charges that they roll into the final price. Sad. More

Unhappy Customer I would advise you all not to sale a person's trade-in until the loan has been cleared and they are no longer accountable. Regardless to the what the I would advise you all not to sale a person's trade-in until the loan has been cleared and they are no longer accountable. Regardless to the what the situation may be, you should not do things of this sort because its illegal! I was a victim of this at your dealership and forced to take a vehicle that I am not satisfied with you. As a service member, I would never recommend you all to any of my brothers and sisters at arms. More

Sean Toro is an Excellent sales person I gave the rate that I did because Kia is number 1 in my book Anna Wintour met that outstanding salesperson Sean Toro who put his heart into his job g I gave the rate that I did because Kia is number 1 in my book Anna Wintour met that outstanding salesperson Sean Toro who put his heart into his job great person. More

Took my car right in for service! The service department is amazing. Everyone was pleasant and knowledgeable and the waiting are was clean, comfortable and full of great amenities (co The service department is amazing. Everyone was pleasant and knowledgeable and the waiting are was clean, comfortable and full of great amenities (coffee, wi-fi, popcorn and more) More

Worst Customer Service Experience I am long time customer of this dealership. I have leased cars before and my experience has been pleasant until now. I went back couple of weeks ago I am long time customer of this dealership. I have leased cars before and my experience has been pleasant until now. I went back couple of weeks ago to return my lease car and get new lease. A trainee who is still learning the system met me. I wasn’t satisfied with the service that I was getting and spoke to his manager. The manager told me that someone would call me back. It took them two weeks to get back to me. I made an appointment to see with Mr. Gus. He was helpful and we came to a payment agreement that I was satisfied. They pulled my credit and I thought I would have new car soon. All that changed when finance manager Mr. Kent told me that the monthly payment went up $100 because they made a mistake on their end adding another year to my lease maturity date. I corrected him that wasn’t the case and he kept doing different calculations and making other mistakes. He couldn’t come up correct number after multiple tries. It was 5-hour ordeal and I end up leaving empty handed frustrated by the unprofessionalism that Mr. Kent showed me including making fun of my English accent. There are good people at this dealership but Mr. Kent is giving them bad name by the contempt he is showing to loyal customer like myself. He actually told me to take my business somewhere else. He is totally unprofessional and you can’t rely on the numbers that he is giving you as I outlined above. It seems like he doesn't know the basic math calculation. More