Koons Kia of Woodbridge

We had a squeal on our car that our mechanic thought was best dealt with at dealership so took it here. Dropped off at night. They had misspelled our name when making our service reservation and then when t best dealt with at dealership so took it here. Dropped off at night. They had misspelled our name when making our service reservation and then when the car came in put it under another random name. But more importantly after having car 2 days said it was a belt that had been replaced recently. Checked with our mechanic who said for sure not. So paid diagnostic fee (for wrong diagnosis) and took it back to our mechanic who figured out it was a/c and fixed it. More

Worst experience ever! Dishonest and confusing! Advertised price means nothing. Financing department are scrupulous. Sales is corrupt and profile you as soon as you walk i Dishonest and confusing! Advertised price means nothing. Financing department are scrupulous. Sales is corrupt and profile you as soon as you walk in. Stay away! More

Outstanding support from this dealership during my service and I want to thank the team. service and I want to thank the team. More

Absolutely never buy a car from Koons Kia of Woodbridge. I have lost track of how often someone has lied to me at this store. Someone has been helping me, and then when I call back, they say the person no l I have lost track of how often someone has lied to me at this store. Someone has been helping me, and then when I call back, they say the person no longer works there. They then say, "Oh, that person misinformed you." I have been trying to order a replacement key through my extended warranty for weeks. I thought the claim process had started, but it had not. The service advisor lied to me when they said they started it. Each time you call someone, they tell you something different. They will be nice on the phone but be lying because they have no idea what they are doing. This is not the only issue I have dealt with from them. The person who sold me my car did the same thing. He made promises that he was not authorized to fulfill. We did not find out until after we purchased the car that he stopped working there less than a week after we purchased the car. I have honestly never had a worse customer service experience. I can't even rate most of the employees I have worked with because they are not listed. Probably because they do not work there anymore. More

Communication is not in their vocabulary. They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a Kia again. If you cannot trust the Service or Parts department why buy the vehicle. More

I received outstanding customer service at Kia of Woodbridge from the assistant service manager, Jonathan. Woodbridge from the assistant service manager, Jonathan. More

Our sales rep (Khalid) was very helpful. However the dealer misrepresented the actual price for the car. Sticker and website said one price, which we would have been happy to agree to, but w However the dealer misrepresented the actual price for the car. Sticker and website said one price, which we would have been happy to agree to, but when we closed there were apparently certain conditions required to meet the dealer discount, which we did not meet, adding $3K to the advertised price. We did eventually meet in the middle but came very close to walking out the door. Eventually we made a deal, but the misrepresented advertised price made things more complicated and aggregating than they should have been. More

Very good service, happy with results. Affordable, and worth the money. Love the pick-up and delivery option. Affordable, and worth the money. Love the pick-up and delivery option. More

Koons Kia of Woodbridge has always been the one who has given me great pleasure in the service for my car. given me great pleasure in the service for my car. More

I bought a new 2024 Sorento Hybrid SX-Prestige AWD, that was recommended by sales consultant Youstin, He was kind, polite and very informative person. I am happy that Youstin assisted me choosing and purcha was recommended by sales consultant Youstin, He was kind, polite and very informative person. I am happy that Youstin assisted me choosing and purchasing this vehicle. More