Koons Kia of Woodbridge

I’m rewriting my review to be sure the 5 star rating is given to David. DAVID’s help in purchasing my 2017 CPO Sportage was outstanding. His knowledge and experience with KIA vehicles gave me all the info given to David. DAVID’s help in purchasing my 2017 CPO Sportage was outstanding. His knowledge and experience with KIA vehicles gave me all the information I needed to make the purchase of this vehicle with confidence that it meets all my needs and still keep me in my price range. Thank you DAVID! More

I bought a car here two years ago and had a wonderful experience. When my sister came to me and said she was ready to buy a car, I raved on this place. What an embarrassing mistake. The cars were fine, t experience. When my sister came to me and said she was ready to buy a car, I raved on this place. What an embarrassing mistake. The cars were fine, the deal offered wasn’t great but made sense (to me but my sister is young and experienced sticker shock so we backed out). The real problem was the fact that our process went for two days (we live an hour away). The first day my sister gave her license to Teddy for a test drive. We were passed from Ricky to Teddy to Anthony ( 3 sales people as the cost of our car interest went down). By the end of the night, she forgot to ask for her license back. Today when we came back, Teddy said he didn’t have it and why hadn’t she asked the night before? Sorry for the human mistake after four hours sitting and being passed around. They never found it. Donovan did offer to reimburse her replacement license DMV fee but the point is she now doesn’t have a license to test drive and buy a car elsewhere until it comes in. Once these people find out the deal is off, forget it. Ricky was the only one who came over to ask about the license and even helped look. During the sales process, Anthony was absolutely incredible and his demeanor is fresh air in this place. More

The salesman was very professional, but the was not the right match the birthday gift.Unfortunately, the only make and model with the price and mileage that I wanted was not in the right color. right match the birthday gift.Unfortunately, the only make and model with the price and mileage that I wanted was not in the right color. More

Dealership sold me a leaky car and didn't register it. I bought a car from Koons Kia in June (2019 RAM 2500 with 15,000 miles. On the 2nd day of ownership, the drivers side was soaked with water from a la I bought a car from Koons Kia in June (2019 RAM 2500 with 15,000 miles. On the 2nd day of ownership, the drivers side was soaked with water from a large leak. I took it in, and they supposedly fixed it. I did notice it was a little weird because their service department contacted me letting me know that some completely unrelated service was completed (one I never ordered), and they had no idea when I mentioned that my car was flooding with water. I got the vehicle back, and it didn't rain for around two weeks. When it did, the car flooded just as badly. This was disappointing, because you can duplicate the issue with a garden hose in 60 seconds, so I know they didn't even check. The leak is a visible drip for god's sake 😂. So anyways, I call them, complain a little. They say to take the vehicle back and this time they will not only fix it for free, but they will test the car to make sure it doesn't leak. I made sure to dry out the carpet beforehand to make it easier for them. Being a little suspicious that no work was actually being done on the vehicle, this time I called the service department directly after a few days. They claimed that "my rotors were all done and they were unable to duplicate the vibration issue on the road that I reported." Well, at least now I knew that they weren't actually doing anything to my car. I went to pick up my truck and the floormats were completely soaked. Either they tested it and it failed, or it just rained down their way and completely flooded my truck again. When I got home, it rained and my truck reflooded yet again. I called the dealership, and they asked if I could take the vehicle into a RAM dealership to have it fixed under warranty. I just wanted to solve the issue, so I said ok. Today, I took the vehicle in to Koon's RAM Chrysler in Tyson's. They told me they can't work on the car AT ALL... because get this.... Koon's Kia never filed the paperwork to register to car to Chrysler in my name. It's still registered in Canada, and until it's in my name, no dealership can do any warranty work on the vehicle. I called back Koon's Kia to ask them to register the car, and they told me it's going to be a few weeks before the registration will go through. I'm contacting a lawyer now, so I guess I'll update the review soon. More

Seemed very shady from the get go I was looking for a used truck and found one on their lot. A rep responded quickly at first, but then the General Manager got involved. I emailed hi I was looking for a used truck and found one on their lot. A rep responded quickly at first, but then the General Manager got involved. I emailed him and got 1 email back quickly. Then he went MIA. He even said he never heard back from me. Not sure why he would even write that when I emailed him back several times. I even got an email back from him with another telephone number on there. Called up that number and there was no one with that name at that dealership. He actually took the time to write a fake number. Couldn't deal with him any longer so I called up and spoke to another sales person. That sales person said the car was still on sale, but that the lot attendant lost the keys. I wanted to see the validity of what I was being told, so I spoke to another person and was told that the car was still on sale, but that she couldn't locate. If you read some of the other reviews, they discuss a bait and switch. I feel as if this was the case because now the car is no longer on their site. Please read all the other reviews, but my gut feeling is that something is definitely not right here. More

Returned from deployment and chose to have my car serviced before relocating out of state. My car had been sitting for months, but I had no issues using it the week prior to getting serviced. Car wa serviced before relocating out of state. My car had been sitting for months, but I had no issues using it the week prior to getting serviced. Car was picked up and returned with no issues. No issues were reported to me. I drove the car out of state and after being parked for more than 24 hrs, the car wouldn't start. I had to get a jump. The following day, I had the same issue. After receiving another jump, took the car to AutoZone where the battery terminal was discovered to be loose. I bought the necessary piece and have not issues since. When I called Koons Kia to report that either they loosened the terminal and failed to tighten it or overlooked the fact it was loose in the first place, I was told there was nothing could be done. I can't get a partial refund, and since I'm no longer in the state, I can't bring my car in to have it checked again. In hindsight, I wish I hadn't given this dealership my business and will encourage my family and friends in the area to take the service elsewhere. More

Simply not a good buying experience! After buying the vehicle, felt as if I was on my own. From vehicle inspection getting issues taken care of wiper blades, rear tires and rear brakes & After buying the vehicle, felt as if I was on my own. From vehicle inspection getting issues taken care of wiper blades, rear tires and rear brakes & rotors to a simple tag transfer, call leave messages on voicemail and even when I talked to a warm body nobody called back Koons Kia really let me down! More

ALL POTENTIAL BUYERS, PLEASE GIVE THIS REVIEW 5 MINUTES OF YOUR TIME TO READ THROUGH IT, BEFORE BUYING AT KOONS KIA, WOODBRIDGE!!! This review is also posted at Yelp, Car Dealers, Reddit, Google reviews OF YOUR TIME TO READ THROUGH IT, BEFORE BUYING AT KOONS KIA, WOODBRIDGE!!! This review is also posted at Yelp, Car Dealers, Reddit, Google reviews, Cars.com and Autotrader. ABSOLUTELY the WORST customer service I have EVER experienced at a dealership, after the sale was finalized. Why can't I select 0 stars for these jerks? Sure, you are the best person ever, when you walk into this dealership....ONLY when you are a potential buyer. Afterwards, you're just a number, if that. The 8 hour day I spent there when purchasing the vehicle, everyone was cordial, wanted to help in any way possible. Now, its nothing but voicemails and "call back tomorrow, we're busy"... or "we've moved buildings" "sorry, I sold 27 cars this month I was busy"... excuse after excuse. Wow, thanks Koons Kia. I've heard that response for the 5th time when calling with dealer/car issues. I'd be fired from my job for such behavior where customer service should be a priority at a dealership. Now I have to make multiple calls over 5-10 business days just to begin to get issues resolved by sales, financial and the service departments. ALL dealership related issues. NONE of the issues I've been dealing with during the past 30 days were my fault. They were all Koons Kia employee's faults as they rushed me through the entire process. Now I am wasting hours upon hours dealing with these jerks. Including having to drive 2hrs one way, so that they have to resolve my issues when we are face-to-face, because they don't return calls. Why do you ask? Because they know I am 2 hours away... and they don't think I will drive to Koons, to confront them on their mistakes when they continually ignore me. If you need help after the sale, due to their negligence... save 4 days of your time, per issue, and plan on 10-15 phone calls, only to be put into someone's voice mail that NEVER EVER calls you back. I DID NOT spend $50,000 on a vehicle to be treated like a red-headed step child at Koons Kia, when the mistakes are YOURS. Your dealership made all the mistakes, now take a few xxxx mintues and correct them. And of course I am pissed off now. Your treatment of me and my issues are bull$hit. Utterly, complete BULL$HIT! How about the 2 weeks it took to have my bumper fixed after the Service Dept. drilled 5 holes into a brand new bumper when I told the salesman Timothy NOT too? 1 week of that time was me leaving messages... NOT one person called me back. I had to drive there and confront them. Note, after the bumper repair was done by "their body work guy" and my first car detail/wash, I noticed overspray on the bumper and botched clear coat in several locations. xxxx poor job. But I guess the 5 holes for a plate are not visible now.... all done on a brand new $50,000 car with 26 miles on it. How about the SD card for the GPS that was ripped out of the back of Owners Manual? It was missing and I had to drive back to VA to get it. Again, no return call when I asked where it was. How about the $795 I paid for the LUXCARE package that was NEVER applied, and I was lied too about it. Again, I had to take hours of my personal time to go back to get it taken care of... after multiple phone calls with no answers, just voicemails. And I never got the personal box of bottles of protectant for reapplications. Its not worth calling these jerks about it now How about me calling 4 business days before my temp tags expired, asking where my plates were? No response from Title & Tags for 9 days. I had to call a manager.... only after I was pulled over by the cops due to expired tags. Why were my Extended Warranties never funded until 2 days ago? I called Assurant to check on my warranty coverages and was told I had none! Why am I still taking credit hits/inquiries 30 days after the purchase from Kia? why did I pay sales tax in 2 states VA/PA? I was charged for tax, title, tags by KOONS, and they never even filed the paperwork. Another scam I am trying to resolve. Over $3,000. More

By far, the worst experience I’ve had as a non-buyer. Professionalism and customer service became non-existent while interfacing with the manager. Yup. Professionalism and customer service became non-existent while interfacing with the manager. Yup. More

Finalized a deal only to be told GM wont deal Had a vehicle advertised online. Called made the deal, explaining I was out of state. Filled out financing at their request, instead of paying cash. Had a vehicle advertised online. Called made the deal, explaining I was out of state. Filled out financing at their request, instead of paying cash. Confirmed with finance manager details. GM Jay Madrigal then demands via my sales person that I drop everything and drive the 6 plus hours to the dealership to sign in person and pick up the vehicle instead of mailing the paper work per my established agreement. Offered via email to fly up 3 days later, because I was working and could not drop everything to travel. No reply. So unprofessional. I will never buy a car here and you shouldn't either. Waste of time, money and points on your credit score. More