Koons Kia of Woodbridge

Seeing as Koons Kia has not seen fit to respond to either my survey or my email to the GM and MS, I will be sure to outline the issues I had with the dealership in a more public forum. -Bait and switch ta my survey or my email to the GM and MS, I will be sure to outline the issues I had with the dealership in a more public forum. -Bait and switch tactics (the "in store" price was thousands more than the online price we originally came in for, and to use our already approved financing, it would be additional thousands because we would "lose the rebates") -classic "new sales manager" role (after getting up and walking out, we were stopped in the parking lot with a "new" offer (which matched the online price we requested, shockingly), because a "new manager just came on duty") -shady practices in shuffling stock and sales prices around during sale -insulting the customer's ability to pay (we were told we should "maybe buy a cheaper car" when the ridiculous APR raised the monthly above our set threshold) -Left after 4.5 hours, at night- saw the car in the light the next morning to realize that they had sold us the wrong color car (different shade of blue). Contacted the dealership immediately and was told "you signed the papers, the car is yours now." These are just the highlights, but suffice to say I have never been treated more poorly by a dealership in my life, and have received zero communication from them post-sale- not so much as an acknowledgement of my concerns. Do not buy from Koons Kia. More

All I can say that the management is a bunch a liars, deceitful, shady, and have no care for the costumer. bottom line is I was lied to and no one has the xxxxx to tell the truth, also I was told if you deceitful, shady, and have no care for the costumer. bottom line is I was lied to and no one has the xxxxx to tell the truth, also I was told if you dont like the price you can go someone else.by their sales manager, I also called the general manager which has the worst management skills someone should check his degree, and I also called vice president of sales and never got a call back. its all about the money and not the costumer. this place is garbage and people need to wake and understand and not purchase from this dealership. They train all their employees to lie and have no care, I will never buy or purchase any vehicle from the house of liars. dont be bought in by their fakeness. More

I had service done on my car 4/23/21 I had the coolant I had service done on my car 4/23/21 I had the coolant flush, oil change ,flush radiator, and wheel alignment came to total of $448.88. I didn't hav I had service done on my car 4/23/21 I had the coolant flush, oil change ,flush radiator, and wheel alignment came to total of $448.88. I didn't have the problem with the service, I had the problem with them washing my car, they did a bad wash job , I showed it to Kirolos the gentleman that helped. I was very disappointment . I am going through cancer and I can not afford a new car, I bought my Kia brand new in 2011 and I maintain service, and I keep it clean, I feel like since its a 2012 they feel like they dont need to clean it like the other new vehicles Ruby Baptist. More

Bate and switch! They advertised a new 2021 Forte LXS for $12,697 that was used as a dealership driver. It had 4046 miles on it. In the end, they wanted over $18K because we did not qualify for the mil for $12,697 that was used as a dealership driver. It had 4046 miles on it. In the end, they wanted over $18K because we did not qualify for the military, first responder, or trade in incentive ($2100). Has anybody ever heard of a trade in incentive from a manufacturer?? Complete garbage... Lies, Lies, Lies More

They falsely advertised their brand new 2021 Kia Forte lxs to be $14,000 without saying that was with the military incentives included. So the price went up to $18000. Then after all fees and trade in, th lxs to be $14,000 without saying that was with the military incentives included. So the price went up to $18000. Then after all fees and trade in, they wanted $283 for 6 years for a $13,000 car. Then insulted my car that they were trying to buy. Like they weren’t even trying to sell a car. So unprofessional and probably illegal. More

Best experience I have ever had purchasing a car made the whole process stress free.Very professional salesperson and office staff! I would highly recommend this dealership top notch! whole process stress free.Very professional salesperson and office staff! I would highly recommend this dealership top notch! More

Everything met expectations, friendly, prompt, professional service. Busy growing business because they are doing it right. Good waiting area. I knew price before service, good service rep. professional service. Busy growing business because they are doing it right. Good waiting area. I knew price before service, good service rep. More

The price was good after haggling. The service, not. Bought a brand new 2021 and they didn’t wash it, install floor mats, or remove window stickers. They said the car would be ready Monday and I said I’ Bought a brand new 2021 and they didn’t wash it, install floor mats, or remove window stickers. They said the car would be ready Monday and I said I’d get it Tuesday morning. I gave them an extra 24 hours and they still didn’t do a basic courtesy. I had to ask them to wash it, remove the window stickers, and install the floor mats. Then they said they did wash it the night before but it rained. However, there was mud caked to the tires and step bar. I told them to not take me for a fool and they said the pipes for the car wash froze over night so they couldn’t wash it again. I was not happy but never lost my demeanor. After pointing out everything they failed to do, the person helping me came back and said “great news they broke the ice in the pipes and can wash it now.” I chose not to call him on the obvious BS because I was already greatly offended at the utter lack of respect shown towards my wife and I as customers. When they finally gave me the car to take home, I got in to drive away but immediately noticed the gas tank was empty and the gas light was on. Any respectable dealership would give you at least a half tank of gas, but one that cares would give you it with a full tank. It was disrespectful and I would not recommended this dealership for anything other than price. More

I was looking for a suv and found 2 I was interested in. I contacted a salesperson and gave him the vin numbers posted and scheduled to meet him to test drive the vehicles. After, I got to the dealership I contacted a salesperson and gave him the vin numbers posted and scheduled to meet him to test drive the vehicles. After, I got to the dealership the salesperson told me that the vehicles hadn’t arrived and wouldn’t be there for about a month. He tried to sale me something I was not interested in. In addition, he could not answer my questions about the vehicle without having to ask someone else. Horrible attitude and service. I will never return. More