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Koons Kia of Woodbridge

Woodbridge, VA

Overview
Employees
Reviews
Vehicles
4.2
657 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you! Sales Hours
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14208 Jefferson Davis Highway

Woodbridge, VA

22191

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Showing 657 reviews

April 03, 2025

Great car, but inefficient team. Long waits with no explanation, no refreshments offered after 5 hours, bait-n-switch (financing required to get advertised rebates/price reduction). More

by mcfangs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gopele
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Apr 04, 2025 -

Koons Kia of Woodbridge responded

We appreciate your feedback and are glad you're enjoying your vehicle. However, it's disappointing to hear about the long waits, the lack of communication, and any confusion regarding financing terms that occurred. We strive to provide a more seamless process and would like to address these concerns directly. Please feel free to reach out at your convenience. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

April 02, 2025

Tony was really nice and not pushy at all and seemed to be on my side while buying a new car. The manager however came off like a bully… saying “you can walk I don’t care but I’m not lowering the price $50 More

by Trim283
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 02, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with us at Koons Kia of Woodbridge. We're glad to hear Tony provided a supportive car-buying experience, but we're sorry to learn about the interaction with our manager. Your feedback is important and will be used as an opportunity for improvement. If there's anything further we can do, please let us know!

April 02, 2025

Poor customer service. Price gouging. Never called me back to set up appointments had issues with my car after their services More

by Lamrm0635
Recommend Dealer
No
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Apr 03, 2025 -

Koons Kia of Woodbridge responded

I'm sorry to hear about your experience with our customer service and pricing. We strive for transparency and timely communication, so it's concerning to learn we fell short here. Please reach out at your convenience so we can address these issues directly. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

April 02, 2025

Very helpful and efficient when it came to financing and looking for buying options on interested vehicles. More

by maynormenendez10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Nazami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Valdez
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Apr 03, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge was able to assist you efficiently with financing and vehicle options, May. Thank you for choosing us, and we hope you're enjoying your new ride!

April 02, 2025

I brought my vehicle in for routine maintenance and had no complaints. Representative was friendly, appointment time was kept, and I didn't wait too long. I'm sorry I don't remember the gentleman's name bu More

by babler31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Apr 03, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with us at Koons Kia of Woodbridge! We're glad to hear that our team member provided friendly and efficient service during your visit. We appreciate the feedback and look forward to assisting you again in the future!

April 02, 2025

My service advisor went above and beyond to resolve my issues and ensure the repairs were completed timely and without the need for a second appointment. More

by sqk300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Apr 03, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that your service advisor at Koons Kia of Woodbridge exceeded expectations and resolved everything efficiently. Thank you for sharing this positive experience with us!

April 02, 2025

Everyone was easy and great to work with. They made buying a car a pleasure! More

by rcharrison033
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tearolon Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itzel Sifuentes, Ramon Nawabi
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Apr 03, 2025 -

Koons Kia of Woodbridge responded

Thanks so much for the 5-star review of Koons Kia of Woodbridge! Drive safely in the new ride!

April 02, 2025

The service advisor, Christian, was welcoming and knowledgable. The wait was reasonable and well done. More

by rjuicerjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Apr 03, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that Christian provided you with a welcoming and knowledgeable experience at Koons Kia of Woodbridge. Thank you for sharing your positive feedback!

April 01, 2025

Great front desk personnel! Labor costs are too expensive which is why I don’t always go to Koons Kia for services. Waiting room is rough. It feels dirty, not well organized, an More

by SarahAehle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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Apr 02, 2025 -

Koons Kia of Woodbridge responded

Sarah, thank you for your feedback! We're glad to hear our team at Koons Kia of Woodbridge does a good job on your car. We appreciate the input about our waiting room and will work on making it more comfortable for future visits. Safe travels!

March 31, 2025

Employees in service department have been very helpful and they have been accommodating with the concierge service More

by drjonwilliamsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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Apr 01, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our service department at Koons Kia of Woodbridge has been helpful and accommodating. Thank you for sharing your experience with us!

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