Koons Kia of Woodbridge

I bought a new 2024 Sorento Hybrid SX-Prestige AWD, that was recommended by sales consultant Youstin, He was kind, polite and very informative person. I am happy that Youstin assisted me choosing and purcha was recommended by sales consultant Youstin, He was kind, polite and very informative person. I am happy that Youstin assisted me choosing and purchasing this vehicle. More

Teddy was great very informative excellent service all in all great experience I would recommend all great experience I would recommend More

I actually had a great experience helping my daughter buy a used car at Koons Kia. Our salesperson, Jordan Smith, was friendly and knowledgeable. After our test drive, and with Koons Kia offering $1,000 mor a used car at Koons Kia. Our salesperson, Jordan Smith, was friendly and knowledgeable. After our test drive, and with Koons Kia offering $1,000 more than other dealerships in the area for our trade in, we negotiated a price that we were happy with. When we showed up the next day to close the deal, Jordan and his manager let us know about a Presidents Day financing promotion that resulting is us getting an additional $1,200 for our trade in. The financing was easy and they did not pressure us into any "extras" that we didn't need or want. We were very satisfied with car buying experience and would recommend Koons Kia. More

Absolute worst service department I have ever dealt with. Multiple times I have scheduled service including using their pick up service. Each time the vehicle has been returned without even being looked at, Multiple times I have scheduled service including using their pick up service. Each time the vehicle has been returned without even being looked at, and we were told, "oh sorry, we got really busy, can we keep it an extra day". Not to mention I had to call to get the status of the vehicle, they did not provide any update until I called them. A previous time was told, they forgot they had the vehicle so a technician was never assigned. This was after physically dropping off said vehicle. They do not provide loaner vehicles, despite a lot with several hundred vehicles just sitting there. I guess they just expect everyone to have multiple vehicles and to be inconvenienced or have the $ to pay for a rental. Just today I called to express my displeasure with their service and was hung up on. Yeah, great job Koons Kia. More

Drove over an hour and a half to the dealership to purchase a brand new 2024 vehicle. Did the financing application prior to arriving as I was certain I was going to buy the vehicle which affected my purchase a brand new 2024 vehicle. Did the financing application prior to arriving as I was certain I was going to buy the vehicle which affected my credit. Upon arrival I took the vehicle on a test drive and the odometer had 2500 miles on it. I asked how this was still being sold as a new car as it had obviously been used. We drove back to the dealership and the vehicle had a small door ding and there was a scratch on the rear bumper. They told me it was a loaner vehicle and upon learning that that was a deal breaker for me they came back and said that it hadn't been a loaner and that the general manager had been the one using and driving the vehicle around for his personal use. They offered to take 300 dollars off for it having so many miles plus the door ding and scratch as if that was even remotely enough to cover the cost it would take to fix the door ding and scratch. Steer clear of this place! More

Finance department lied about the lowest price, we did not want warranty or service program and the price they said was the lowest has the service in the price. Called backed the finance department same d not want warranty or service program and the price they said was the lowest has the service in the price. Called backed the finance department same day wanting to cancel because I finally saw it in pricing but no response and went back next day and could only take off the last payments not adjust payments. Ripped off! Overcharged will never go back. More

Had a unsuccessful experience when I bought my car in for service was able to get it resolved by reaching out to the corporate office Excellent customer service handled by Erryn my issue was resolved at t service was able to get it resolved by reaching out to the corporate office Excellent customer service handled by Erryn my issue was resolved at the dealership next day at the Woodbridge dealership in a matter of hours and I drove off a satisfied customer thank you to all those involved @ Kia forgot to thank Matt and their shuttle service driver was awesome !! More

ABSOLUTELY DO NOT RECOMMEND. Multiple Issues over time. - False Promises - Incorrect Documentation/Interaction - Lack of effective communication - Constant bait and switch vi Multiple Issues over time. - False Promises - Incorrect Documentation/Interaction - Lack of effective communication - Constant bait and switch via phone - Unreturned Calls/Emails More

Repair department indicated they installed parts through my extended premium warranty. After 3 months check engine light still on and parts dealer indicated were replaced were not. There is proof! I'm havin my extended premium warranty. After 3 months check engine light still on and parts dealer indicated were replaced were not. There is proof! I'm having them investigated and contacting an attorney. More

I had an amazing experience at Koons Kia of Woodbridge. Al and Matt were kind and exceptional in handling my service requests and the Kia Staff and Technicians were outstanding in servicing my vehicle for Al and Matt were kind and exceptional in handling my service requests and the Kia Staff and Technicians were outstanding in servicing my vehicle for maintenance; collectively providing insight into my vehicle’s additional needs and addressing them in a very timely manner. I appreciate the customer service, the attention to detail this dealership provides, upfront-honest guidance and recommendations, and the ability to quote/project costs of services to be rendered in advance of the work being completed. As always the services rendered on my vehicle including my most recent visit have been A1 performance, with no issues to report. A lot care and expertise is taken when this dealership’s service department manages vehicles. I am very grateful and expect to continue to comeback to Koons Kia of Woodbridge for all my vehicle needs. More