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Koons Kia of Woodbridge

Woodbridge, VA

2.9
343 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you! Sales Hours
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14208 Jefferson Davis Highway

Woodbridge, VA

22191

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Showing 343 reviews

January 15, 2025

They acted as if they DIDN’T want to sell me a vehicle. Test drove vehicle. Made an appointment to come back for purchase. Salesman didn’t show up for the appointment after confirming. I made offer and More

by igloosice100
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Can’t recall her name -maybe Elsie
Jan 15, 2025 -

Koons Kia of Woodbridge responded

I'm sorry to hear about your experience with us. It sounds like we missed the mark in several areas, from communication to pricing and vehicle condition. We strive for better service than this, and I would appreciate the opportunity to discuss what happened further so we can make improvements. Please feel free to reach out at your convenience. Thank you, Justine Kidwell - Customer Relations Manager - justine.kidwell@koons.com

December 30, 2024

Terrible. Sales rep decided not to tell me the car had only one key until all paperwork signed. Manufacturer quoted me $450 to get a second key made. Ergo, More

by Angry
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Cal
Dec 30, 2024 -

Koons Kia of Woodbridge responded

Norm, I'm sorry to hear about the miscommunication and inconvenience regarding the extra key for your vehicle. We strive for transparency in all our transactions and it's disappointing that this wasn't your experience. Unfortunately, pre-owned vehicles are not guaranteed to have two keys. We do price the vehicle based on the availability of two keys. Thank you for your feedback, Tearolon Harris Customer Relations Manager tearolon.harris@koons.com

December 04, 2024

Tony did a great job assisting us teaching all the features would recommend him to others More

by Lj.pomeroy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Madueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Koons Kia of Woodbridge responded

We are glad to hear that Tony provided excellent guidance with your new vehicle. Thanks for choosing Koons Kia of Woodbridge!

November 25, 2024

Worse buying experience. Promise me one price, I drove 2.5 hours & when I got there, price was higher. Internet manger no where to be found. Sales manager didn’t want to hono More

by Jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donovan BADAMIRZA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Koons Kia of Woodbridge responded

Jim, I'm sorry to hear about your experience with the pricing discrepancy. We strive for transparency and it's disappointing that we fell short here. I will ensure that the management team is aware of your feedback. Thank you, Tearolon Harris- Customer Relations Manager - tearolon.harris@koons.com

November 05, 2024

Please stay away from this company. Please stay away from Umair Ali and Ramon, both financial managers. Umair tricked us and gave us 9.9 Apr instead of 7.5 Apr although I had a very go More

by adarkwah.cecilia
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Umair Ali and Ramon
Nov 05, 2024 -

Koons Kia of Woodbridge responded

Cecilia, I'm truly sorry to hear about your experience and the issues you faced with financing. It's concerning that this happened, and I apologize for any inconvenience caused. If you'd like to discuss further or need assistance in resolving these matters, please feel free to reach out. Thank you, Justine Kidwell - Customer Relations Manager - justine.kidwell@koons.com

October 22, 2024

I purchased my car on 10/19/24 with Mustafa Farighi in Sales & Christian in Finance. The experience was fantastic- with one exception- that had nothing to do with either of them. Before reaching the de More

by chrissuttle@hotmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustafa Farighi
Oct 23, 2024 -

Koons Kia of Woodbridge responded

Thank you for sharing your detailed experience with us! We're delighted to hear that Mustafa and Christian made the car-buying process smooth at Koons Kia of Woodbridge. We appreciate your feedback regarding the Military Incentive Program, and we're glad you've reached out. Your recommendation means a lot, and we hope you're enjoying your new Kia Soul!

October 12, 2024

While I picked up my car from the service department and drove off, I heard something flapping under the front hood. I stopped the car and saw that the under car shield had been unprofessionally tampered wi More

by sh Heda
Service Price Transparency
Recommend Dealer
No
Employees Worked With
John, Brian
September 12, 2024

Super fast service on our Kia Soul. The service department quickly diagnosed the cause of the fender liner being loose and fixed in minutes with clips. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Creamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy O'Rourke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Koons Kia of Woodbridge responded

Ray, we're glad to hear our service team at Koons Kia of Woodbridge could quickly resolve the issue with your Kia Soul. Thanks for sharing your experience!

August 29, 2024

Purchased a 2021 Ram PickUp back in February of 2024. The first thing I noticed is that these people do not inspect their used cars before they sell them. The truck had broken wipers, missing mats and th More

by kenuel80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hores
August 27, 2024

They advertise the lowest prices in town by almost 5k. We texted the salesmen, who confirmed that was the price and that we would come in and buy it. We were told we would have to finance it at that price More

by JSmith123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't know the managers name.
Aug 28, 2024 -

Koons Kia of Woodbridge responded

I'm sorry to hear about your experience. We strive for transparency in our pricing and it's concerning that we've left the wrong impression. I'd like to discuss this further with you to understand what happened and make things right. Please reach out when you can. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

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