Koons Kia of Woodbridge

I had a great experience! Colin made the process smooth, he was very professional and polite. Colin made the process smooth, he was very professional and polite. More

The service center representative was extremely helpful, courteous and professional. His detailed explanation of what will be done during my visit, as well as other options available put me at ease. All tim courteous and professional. His detailed explanation of what will be done during my visit, as well as other options available put me at ease. All timelines were met. More

They acted as if they DIDN’T want to sell me a vehicle. Test drove vehicle. Made an appointment to come back for purchase. Salesman didn’t show up for the appointment after confirming. I made offer and Test drove vehicle. Made an appointment to come back for purchase. Salesman didn’t show up for the appointment after confirming. I made offer and new salesperson so-called spoke with management and came back with an offer HIGHER than the MSRP, with incentives included. What???!!! She spoke as if we didn’t understand her numbers. We did and that’s why we left. This is the worst car buying (or not) experience I’ve ever had. I’m glad I’m not desperate for a vehicle. They made no effort to negotiate. On top of this, the vehicle had many scratches on both sides of the bumper. Horrible! More

Terrible. Sales rep decided not to tell me the car had only one key until all paperwork signed. Manufacturer quoted me $450 to get a second key made. Ergo, Sales rep decided not to tell me the car had only one key until all paperwork signed. Manufacturer quoted me $450 to get a second key made. Ergo, sales guy stuck me for $450 after the transaction. Buy elsewhere. More

Tony did a great job assisting us teaching all the features would recommend him to others features would recommend him to others More

Worse buying experience. Promise me one price, I drove 2.5 hours & when I got there, price was higher. Internet manger no where to be found. Sales manager didn’t want to hono Promise me one price, I drove 2.5 hours & when I got there, price was higher. Internet manger no where to be found. Sales manager didn’t want to honor internet manager’s promised price More

Please stay away from this company. Please stay away from Umair Ali and Ramon, both financial managers. Umair tricked us and gave us 9.9 Apr instead of 7.5 Apr although I had a very go Please stay away from Umair Ali and Ramon, both financial managers. Umair tricked us and gave us 9.9 Apr instead of 7.5 Apr although I had a very good credit score. Thank God we refinanced and got 5.5Apr from Apple federal Bank. While we were signing the documents for the car purchase, Umair rushed us through the process so we didn't even see they added $5000 extra add ons to our loan, we found out and cancelled all three warranty, Ramon told us they can't do the cancellation so we had to call a number. We got some of the refund, but for maintenance we were suppose to get $1800 refund, power protect said since Kia will be providing the service they kept some of the money so they are giving us $600. Kia don't want to refund the $1200 so they will keep the money although our service is cancelled. Please stay away from Kia woodridge, they are not honest and don't care. More

I purchased my car on 10/19/24 with Mustafa Farighi in Sales & Christian in Finance. The experience was fantastic- with one exception- that had nothing to do with either of them. Before reaching the de Sales & Christian in Finance. The experience was fantastic- with one exception- that had nothing to do with either of them. Before reaching the dealership, I had done my research which was a breeze on the website. I picked out the car and applied for financing. Simultaneously, I received an email from a salesperson and I received a text from Mustafa introducing himself and asking if he could call me. I agreed then we set up an appointment for the next day to Purchase. BTW, I didn't respond to the email because the text was more efficient and got my attention faster! I met with Mustafa, and he had the car ready, no test drive was needed as this was my third Kia Soul, and we agreed to terms. The preliminary emails from the dealership were fantastic and necessary in letting me know what documents to bring to the appointment. I had everything ready! At the time, a Military Incentive Program is being offered to qualified individuals. I read the terms. Brought the supporting documents. BTW, I spent 6 years in the US Army Reserves and am Honorable Discharged. The dealership asked for my DD-214. For anyone with experience with the military, you'll know that you're only issued a DD-214 when you have been on active duty for more than 90 consecutive days. The majority of reservists will not have that. So to advertise that an Honorable Discharged Member of the Reserves is eligible for this Discount and then ask for a Form that would not be otherwise issued to this military member is downright ignorant. KIA needs to do better with this and educate themselves. I have taken this up with the corporate office to hope no one else is denied this discount. It's not a big discount but everything helps. Other than that, Koons Kia was a positive experience and I would recommend them- Especially Mustafa! More