Koons Kia of Owings Mills

My experience with Koons Kia of Owings Mills is with the Service Department. At all times they were very professional and upfront. There are times I had concerns however the staff worked to help resolve Service Department. At all times they were very professional and upfront. There are times I had concerns however the staff worked to help resolve my concerns. The outcome was above satisfactory and based on my experience with this dealership I have scheduled to have servie with them again. Unfortunately I can not remember the names of all the staff who assisted in my experience however I would like to extend a special thank you to LaJuan Robinson for keeping us informed and answering any and all questions promptly, I would also like to thank the mechanic who worked on my vehicle, I would also like to thank the Manager of the Service Department who went the extra mile to make my overall experience a postive, honest and plesant one. And also thank you for anyone who assisted in helping that I could not think of. I am looking forward to my upcoming appointment with this dealership. More

Prompt service and friendly customer service. Nice waiting area with coffee and snacks. Friendly to deal with. Nice waiting area with coffee and snacks. Friendly to deal with. More

The salesman lied to us and told us he was ok with lowering the price $750 just to get us to drive out there and look at the car. After test driving it, he then did not honor the reduced price and wa lowering the price $750 just to get us to drive out there and look at the car. After test driving it, he then did not honor the reduced price and wanted the original price - only to lower the price of the vehicle the next morning by $250! So they let the sale go over $500 difference and wasted everyone's time. More

I took my 2023 kia sportage in for 2 recalls and a problem with the tire pressure . Everyone at the service dept Koons Kia of Owings Mills was friendly and helful and efficient. The work was done tim problem with the tire pressure . Everyone at the service dept Koons Kia of Owings Mills was friendly and helful and efficient. The work was done timely and correctly and I will definitely return for all future service on my vehicle. More

we discussed the price of a vehicle before coming and they said ok to the price via text. We drove all the way to the dealership, did a test drive, and then they insisted on the original sticker price a they said ok to the price via text. We drove all the way to the dealership, did a test drive, and then they insisted on the original sticker price and wouldn't negotiate at all. Wasting everyone's time! They lied and can't be trusted. I would not recommend this shady dealership to anyone! More

Over the past 10 years we've purchased 3 cars from Koons Kia of Owings Mills. Every experiences has been positive. For our last purchase (Niro EV), the Sales Manager Derrick Showacre bent over backwards to Kia of Owings Mills. Every experiences has been positive. For our last purchase (Niro EV), the Sales Manager Derrick Showacre bent over backwards to help us complete the sale on our terms and within our budget. The sales staff we've worked with for all 3 purchases was also knowledgeable, courteous and professional, even when we went back with after-sales questions about the vehicle. Highly recommended More

If you have. Nothing good to say don't say anything. Don't shop there Nothing good to say don't say anything. Don't shop there More

Awesome experience, highly recommended. . Been a KIA customer for over 10 years, Cynthia is the best service rep I've encountered. Highly recommended. She is one of the key reason we decided . Been a KIA customer for over 10 years, Cynthia is the best service rep I've encountered. Highly recommended. She is one of the key reason we decided to purchase another KIA from this dealership. More

On 7/11/22 I had my first official service on my 2022 Kia Soul! My service rep Jeremy was AMAZING!! This is my 3rd experience with Koons Kia of Owings Mills and from my intial pruchase through the last two v Soul! My service rep Jeremy was AMAZING!! This is my 3rd experience with Koons Kia of Owings Mills and from my intial pruchase through the last two visits, everyone has been super nice, professional, and the location is spotless!! I was given star treatment and my car was serviced impeccably!! I recommend that anyone purchase their vehicle and maintain routine service maintenance from Koons Kia of Owings Mills!! More

The entire experience was super easy. Everyone I encountered was friendly, knowledgeable and professional. Peter was great and this was one of the easiest car buying experiences, ever! Everyone I encountered was friendly, knowledgeable and professional. Peter was great and this was one of the easiest car buying experiences, ever! More