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Koons Kia of Owings Mills

Owings Mills, MD

3.2
202 Reviews

9610 Reisterstown Rd

Owings Mills, MD

21117

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Showing 202 reviews

October 30, 2023

I received a promo in the mail for $65 for oil change and checking systems on my car. Short story...$ 65 turned into $130. Service rep was apologetic and understood this was very misleading. Not going to More

by larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Loudermilk, Larry Mullins
Oct 30, 2023 -

larry responded

Need I say more?

Oct 30, 2023 -

larry responded

Bye

Nov 01, 2023 -

Koons Kia of Owings Mills responded

Larry, I'm sorry to learn about your recent experience with us. It's never our intention to mislead anyone, and we understand how this could be frustrating for you. We'd like the opportunity to make things right and discuss any concerns further if you're open to it. Please reach out at your earliest convenience. Ron Howard - General Manager - 443-471-2750

Nov 01, 2023 -

larry responded

1. refund any amount over the $65 that I intended to pay. 2. Do not send me further promos, unless you can honor them in the way that they are described.

October 28, 2023

We came in the look at a K5 and they couldn’t even find the key to the car. Bad first impression. Won’t go back. More

by mersotony
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Didn’t tell us his name.
Oct 30, 2023 -

Koons Kia of Owings Mills responded

I'm sorry to read about your experience. It's important for us to make a great first impression and it sounds like we fell short this time around. We'd appreciate the opportunity to rectify this situation if you're willing, so please feel free to reach out at your earliest convenience. Thank you, Ron Howard - General Manager - 443-471-2750

October 19, 2023

We purchased a used car from this dealership on September 4th. It needed repair on Sept 28th and was within the 30 days from purchase so we returned it to the dealership. We did not need a loaner. The commun More

by John and Martha Hettchen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ron Howard
Oct 19, 2023 -

Koons Kia of Owings Mills responded

John, I'm really sorry to read about your experience. This is not the level of service we aim for and it's disappointing to know that you've been left feeling this way. It sounds like there are a few things we need to address here, so if you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, Ron Howard - General Manager - 443-471-2750

September 25, 2023

I went to Koons Kia of Owings Mills for a non-crash related body issue. The door would not open from the inside but would open from the outside. The service department took a long time to do the diagno More

by Jae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay
Sep 25, 2023 -

Koons Kia of Owings Mills responded

We're sorry to read about your experience with the service department. It's important for us that our customers receive timely, attentive, and accommodating care, so it's disappointing to know we didn't meet those expectations this time around. We'd like a chance to discuss this further and see how we can make things right for you - please reach out when you have a moment. Thank you, Ron Howard - General Manager - 443-471-2750

August 29, 2023

Engine problems that was suppose to be repaired there but same issues while blaming customers More

by Karlyn1920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay
Aug 30, 2023 -

Koons Kia of Owings Mills responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Thank you, Ron Howard - General Manager - 443-471-2750

August 22, 2023

My first experience & it will be the last with Koons. Purchased a used vehicle on 7/15 & have yet to receive the title. It is presently 5 weeks & a few days later. I've been informed the dealership is no More

by ros
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
I do not recall the sales rep name.
Aug 25, 2023 -

Koons Kia of Owings Mills responded

I'm sorry to learn about the issues you've encountered regarding your vehicle's title and registration fee. This is not how we want our customers to feel after purchasing a car from us. We would like the opportunity to rectify this situation for you as soon as possible - please reach out directly so we can discuss further details and find an appropriate solution together. Thank you, Ron Howard - General Manager - 443-471-2750

August 11, 2023

Much time & care was put in developing their customer service. It was definitely 5star service More

by kingdom82003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael was definitely 5 star
Aug 14, 2023 -

Koons Kia of Owings Mills responded

We are delighted to read you received five-star service! Thank you for choosing Koons Kia of Owings Mills.

June 30, 2023

Whatever you do, absolutely do not buy a new or used car from Koons Kia. Here's a breif rundown of my experience. I called June 10th inquiring about a 2017 Honda Odyssey. We agreed on a price over the More

by DANLDRDG24
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Brandon and Justin
Jul 03, 2023 -

Koons Kia of Owings Mills responded

Dan, we apologize for the frustrating experience you had with us. We never want our customers to feel ignored or taken advantage of, and it's disappointing that we left the wrong impression. I would like to personally assist you with this matter and ensure that it is resolved to your satisfaction. Please reach out to me at your earliest convenience so we can discuss this further. Thank you, Ron Howard - General Manager - 443-471-2750

June 25, 2023

I was not treated as a valuable client. They were understaffed and I felt rushed. My car was not ready at the time promised. And I am still waiting for my paperwork to be emailed to me desp More

by schultzjane3
Service Communication
Recommend Dealer
No
Employees Worked With
I am not aware of working with any of the above employees. Only Greg.
Jun 26, 2023 -

Koons Kia of Owings Mills responded

Jane, I apologize for the inconvenience and frustration you experienced during your visit. We strive to provide exceptional service to all of our customers, and I apologize for the delay with your paperwork. I would like the opportunity to speak with you to see if I can provide you with an update. If you are willing to discuss this further, please contact me directly. Thank you, Ron Howard - General Manager - 443-471-2750

Jun 27, 2023 -

schultzjane3 responded

While I appreciate your words, they are nothing more than an empty sentiment. You asked that I reach out by contacting you directly. 2 phone calls and 2 messages later I have YET to receive a response. I wish I could say I am surprised but I am not! This lack of response is exactly what I am talking about. I have already reached out to corporate headquarters. Perhaps THAT will get your attention.

June 08, 2023

Koons Kia Service - flee as fast as you can Our Kia Sedona started having the oil pressure indicator come on/go off intermittently in the dash, then started leaking oil. Setup appointment for 5/31 to More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg, David
Jun 08, 2023 -

Koons Kia of Owings Mills responded

JP, I'm sorry to hear about the trouble you experienced when visiting our service center. We take all feedback seriously, and we are committed to providing our clients with excellent service experiences. If you're interested in discussing your visit further, please don't hesitate to call me personally at any time. Thank you, Ron Howard - General Manager - 443-471-2750

Jun 08, 2023 -

JP responded

Ron, I appreciate your reply, but the service manager, David (nice guy), made pretty clear nothing would happen unless I bring it back in there, which I am not wasting my time on again...nor care to see Greg again either. I even asked for the missing glove box clip to be sent to my house and nada. My mechanic will fix Kia's warranty issues properly tomorrow and I'll end up having to pay for it. So, I'll gather everything I have and send up to corporate. They will probably ignore, but at least they'll know.