Koons Kia of Owings Mills

My experience with the sales associate Tomas Wiedel was amazing. We’ve been in talks for a 2024 KIA for about 4 weeks and he constantly checked in on me. I let him know my situation and he made it happen o amazing. We’ve been in talks for a 2024 KIA for about 4 weeks and he constantly checked in on me. I let him know my situation and he made it happen once I was ready to come in to visit. His communication is great and I didn’t feel like I was being “hassled” to get a car like how other dealerships treat you. I appreciate Tomas so much and also Jon Lefko who assisted with the financing portion. Both men really took care of me and I’m forever grateful. Thank you!!!!! More

It was very comfortable waiting for my vehicle to be repaired. Samantha is helpful and friendly. repaired. Samantha is helpful and friendly. More

It marbles services. Kind and professional staff. My car looks like new after it washed and cleaned. Kind and professional staff. My car looks like new after it washed and cleaned. More

We purchased 2024 KIA Sportage X-pro prestige on Dec 27th 2023, we went for test drive with 2024 KIA Sportage X-pro prestige gray color car ( it had all advanced futures with home link), but at the 27th 2023, we went for test drive with 2024 KIA Sportage X-pro prestige gray color car ( it had all advanced futures with home link), but at the negotiation we requested color white and we paid additional $500, but they give me a 2024 KIA Sportage X-pro prestige white car but it doesn't contain basics feature like Middle mirror Dimming and Garage opener (HomeLink). when we called them sales team saying that i have to check window sticker. when i went for test drive i checked for 2024 KIA Sportage X-pro prestige gray color car it has all the advanced futures, but we didn't checked for White color car sticker detail and they put that sticker sheet in dashboard, when we called the Koons Kia Owings mills sales department they are saying that is my mistake, we are not really happy with this Koons dealer sales department. basically sales team cheated me(at test drive they show me a high-end car but after deal gave a low-end car). . i didn't except this cheating from Koons, we lost our happiness and not enjoying the ride because all together we spent $45K and got low-end car. More

I received a promo in the mail for $65 for oil change and checking systems on my car. Short story...$ 65 turned into $130. Service rep was apologetic and understood this was very misleading. Not going to checking systems on my car. Short story...$ 65 turned into $130. Service rep was apologetic and understood this was very misleading. Not going to create a hassle for myself over this. I am in the market for a new car. I would have paid the $130 without bad feelings in the first place! I like the Kia line but would travel far and wide to buy one but not from this dealership. More

We came in the look at a K5 and they couldn’t even find the key to the car. Bad first impression. Won’t go back. the key to the car. Bad first impression. Won’t go back. More

We purchased a used car from this dealership on September 4th. It needed repair on Sept 28th and was within the 30 days from purchase so we returned it to the dealership. We did not need a loaner. The commun 4th. It needed repair on Sept 28th and was within the 30 days from purchase so we returned it to the dealership. We did not need a loaner. The communication is beyond horrible, we have had little to none! We still have no idea when we will ever get our car back. We would never recommend this dealership for buying a car AND we definitely would NEVER recommend this dealership for service! The general manager has no interest in helping customers. We wish we would have known before we chose to shop here for a used car. More

I went to Koons Kia of Owings Mills for a non-crash related body issue. The door would not open from the inside but would open from the outside. The service department took a long time to do the diagno related body issue. The door would not open from the inside but would open from the outside. The service department took a long time to do the diagnostics finding out one of the cables that open the door broke. My car was not involved in any accident and it broke before hitting 25k miles and 1.5 years. Service department told me that it will have to be my out-of-pocket fix for over $100 after discussing with the "supervisor" of the service department. I asked for contact information of the supervisor and still haven't heard back. I had to pay to get the fix since I desperately needed the car but I became hesitant of choosing Koons Kia of Owings Mills as a place to get the service done. More

Engine problems that was suppose to be repaired there but same issues while blaming customers same issues while blaming customers More

My first experience & it will be the last with Koons. Purchased a used vehicle on 7/15 & have yet to receive the title. It is presently 5 weeks & a few days later. I've been informed the dealership is no Purchased a used vehicle on 7/15 & have yet to receive the title. It is presently 5 weeks & a few days later. I've been informed the dealership is not in possession of the lien release & therefore, the tags, registration etc. cannot be processed. It is illegal to sell a used car without possession of the lien release. In addition, I was overcharged on the registration fee. The car weighs 3247lbs & therefore should be $135. Finance charged $187.00 which is for a vehicle weighing 4000lbs. The outcome is still pending. Further action may be required. More