Koons Ford of Annapolis - Service Center

Mike and staff do a great job in providing customer service and keeping the customer informed. service and keeping the customer informed. More

Talked to Earl the supervisor and he fixed my issue right away. Thank you Earl for helping. right away. Thank you Earl for helping. More

Everyone did a great job on my car. My only complaint is that they called me at 3:30 pm to tell me my car was ready, but the courtesy vehicle stopped running at 3:00 There should be so My only complaint is that they called me at 3:30 pm to tell me my car was ready, but the courtesy vehicle stopped running at 3:00 There should be some connection between a customer using the courtesy van to go home and notifying the customer after the van stopped operating in the afternoon. More

The best experience always! The service department always treats me like VIP! Fast, accurate, and friendly! The service department always treats me like VIP! Fast, accurate, and friendly! More

Very well done, thanks. Mike does an excellent job of communicating, and the staff are friendly. Mike does an excellent job of communicating, and the staff are friendly. More

Mike Treas is always very attentive to the needs of the customer and ensures that the vehicle is checked and the issues that have to be address are, to the satisfaction of the customer. customer and ensures that the vehicle is checked and the issues that have to be address are, to the satisfaction of the customer. More

Went in for brakes. They didn't road test afterwards. Loud vibration from front driver side wheel. Due for oil change, but they didn't let me know. Service rep terrible They didn't road test afterwards. Loud vibration from front driver side wheel. Due for oil change, but they didn't let me know. Service rep terrible at providing status updates. More

G r e a t. S e r v i c è a ll a round S e r v i c è a ll a round More

Car was promptly serviced and staff courteous . have delt with the dealership for many years. have delt with the dealership for many years. More

courteous and efficient with pleasant demeaners. Was told service would take all day, but it took less than 3 hours Was told service would take all day, but it took less than 3 hours More