Koons Falls Church Ford

Horrible Experience, Lost $ dealing with them I called them about a car they advertised on Autotrader and made an offer which was rejected. They called me the next morning and offered a reasonable I called them about a car they advertised on Autotrader and made an offer which was rejected. They called me the next morning and offered a reasonable counter offer which I accepted and they agreed. Since it was a Saturday and my bank closed early, I went down and got a bank check to seal the transaction. They then called me back and told me that they couldn't sell the car for the price we agreed on and it would be $1,250 higher but the sales man was trying to work something out. He then called back saying his price being $1,250 higher was firm. So I did not do the deal and now I'm out of pocket $20 for the bank check which I need to redeposit. When I find another car I'll have to have another bank check re-issued and out of pocket another $20. These guys can not be trusted. More

I'm really satisfy The service is awesome I like I never been there before bout I recommend they have a great service ...I will be back again for prevent service The service is awesome I like I never been there before bout I recommend they have a great service ...I will be back again for prevent service More

Overall best experience at a dealer! Jeff was the easiest car professional I have ever dealt with. He made the process run soo smoothly and was very courteous and respectful of my time. H Jeff was the easiest car professional I have ever dealt with. He made the process run soo smoothly and was very courteous and respectful of my time. He answered all my calls send emails fast send efficiently. I can say the process was fun and easy! We are very happy customers ; ) The Jeffords Family More

Professional, helpful, reliable. Outstanding! Jerry Seaton and Jeff Ottenberg are a professional, helpful, and reliable sales/service team. It's because of them that I have 3 Fords - all from Koo Jerry Seaton and Jeff Ottenberg are a professional, helpful, and reliable sales/service team. It's because of them that I have 3 Fords - all from Koons. Can't say enough about their excellent customer service! More

Great service! The service was excellent, professional done with a minimum of hassle. Service Advisor ( Tadarryl Smith) as always, was knowledgeable and thorough. The service was excellent, professional done with a minimum of hassle. Service Advisor ( Tadarryl Smith) as always, was knowledgeable and thorough. . The waiting room is excellent; all the conveniences of home. More

Excellent maintenance support of my Focus Koon's Falls Church continues to maintain its superb performance in maintenance for my Ford cars, extending back to 1978 and across more than a dozen Koon's Falls Church continues to maintain its superb performance in maintenance for my Ford cars, extending back to 1978 and across more than a dozen of them purchased from the dealership. Disclaimer: I have no financial or other ties to Koons Ford, but for 18 years had a commute of 90 miles round trip. Trade-in when the guarantee ran out and maintenance at the Falls Church location kept me "on the job" quite well. More

Easy process & going above and beyond! I had an emergency with my car and stopped off at 7 Corners Koons -- without an appointment. That did not keep Tadarryll from helping me get the car I had an emergency with my car and stopped off at 7 Corners Koons -- without an appointment. That did not keep Tadarryll from helping me get the car in for service & when I said I could leave it and walk home, he asked someone to drive me home. Later he called me to tell me exactly what was wrong and gave me options to have other things added that needed attention. Later in the afternoon he called again to say the car was ready for pickup (WHAT? I COULDN'T BELIEVE IT!) and offered for someone to come get me to come in to get the car. WOW! I purposely bought a Ford at this 7-Corners dealership so I could be close/walk to it -- not only do I love my Escape (now 9 yrs old), but an experience like this makes me realize I made the RIGHT DECISION! More

Quick, Easy and Always Accomodating I 've been using this dealership for 12 years. That means 12 years with the exact same truck. They've been very good to me, and have consistently en I 've been using this dealership for 12 years. That means 12 years with the exact same truck. They've been very good to me, and have consistently encouraged me to get the service done in a timely manner. That is the reason, I've been able to hold on to this truck for 12 years. At this point, its in such good condition (because of their guidance), I would actually need a really good excuse to get rid of the vehicle.....and I don't have one. More

Great Customer Service! Pedro was a pleasure to work with - he listened to what I wanted - the features that were important to me. He was available when I arrived - attentiv Pedro was a pleasure to work with - he listened to what I wanted - the features that were important to me. He was available when I arrived - attentive and made the purchase very easy. The finance officer was quick, easy - did not keep me waiting - I was in and out with my new Fiesta within 3 hours. More