Koons Falls Church Ford

Purchased a Ford F-450 for $91K. After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 o After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 off the purchase price so I agreed. Suddenly I get inundated with credit report searchs from at least 20 banks as Koons instead decided to shop my application to anyone and everyone, this activity knocked 30 points off my 800 FICO score. When I show up to take delivery on the car, there is almost no fuel in the tank. The salesman at first wouldn't deliver me the car with a full tank until I threatened to walk (having driver 3 hours to get there). He finally acquiesced, seems to me dropping $91K on a pick up truck ought to get me a free tank of gas. The worst part was after waiting a month, I still hadn't received my registration. I called several times to inquire before I finally get a response from their title clerk. She tells me that they filed for the registration 27 days after I took delivery and that the reason for this ridiculous delay is because "the paperwork had to go to several other desks" before it got to her. I'm sorry but exactly where did it need to go? China?? This dealership is the absolute worst customer experience and customer service I have ever experienced and I have bought over 100 cars in my lifetime. DO NOT DO BUSINESS WITH KOONS!!!! More

I was at this dealership last week and TAHA helped me , he spend almost 5 hours went above and beyond with me and made sure everything worked out well for me. Also the finance manage (Aydin )he was a very he spend almost 5 hours went above and beyond with me and made sure everything worked out well for me. Also the finance manage (Aydin )he was a very nice and helpful person, I definitely will give 5 for both. More

Very busy but efficient. Repairs completed within promised window. Comfortable waiting area, but coffee machine not working. Repairs completed within promised window. Comfortable waiting area, but coffee machine not working. More

Called to inquire about a 2018 Raptor. Had questions- they said they call back,never did. Had questions- they said they call back,never did. More

Very poor customer service, they messed up your car and don’t want to take responsibility on it, general manger also rude and incompetent! don’t want to take responsibility on it, general manger also rude and incompetent! More

Mr. Russel Walker had excellent knowledge and the customer service was top notch. He is an asset to this dealership. I will most definitely purchase from him again. customer service was top notch. He is an asset to this dealership. I will most definitely purchase from him again. More

I had full plans to purchase a vehicle this week. I even got as far as getting my credit checked and was all set to go. I found a vehicle I loved. I only had apprehensions about the sales person. He I even got as far as getting my credit checked and was all set to go. I found a vehicle I loved. I only had apprehensions about the sales person. He did not seem genuine and kept using cliche phrases that turned me off. My husband was a sales person for the same company (years ago) and he left for that very reason, due to people like this salesman. He didn't communicate when I needed or asked and he assured/promised things that he didn't keep. I'm very disappointed and will now be looking at another dealership to purchase a new vehicle. It's a shame because I heard good things about this location. More

Ask for Maged Milek, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. More

Such an awesome fun experience working with milek. Not only did he keep me updated on availability but he helped me in every step to make sure i was happy. Would come back again. Happily come back aga Not only did he keep me updated on availability but he helped me in every step to make sure i was happy. Would come back again. Happily come back again* More

Had to keep calling service center to get updates about my car that they had for days and turned into a week. I get my car back and it looks like somebody has been going through my stuff. All my belongings my car that they had for days and turned into a week. I get my car back and it looks like somebody has been going through my stuff. All my belongings was out of order. Which I don’t understand why my belongings was gone through just to fix a sunroof and get an oil change More