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Koons Clarksville Chevrolet Buick GMC

Columbia, MD

Overview
Reviews
Vehicles
4.5
412 Reviews
Call Dealership (410) 988-9522
View Awards

12421 Auto Drive

Columbia, MD

21029

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By Type

Showing 412 reviews

March 14, 2022

My experience was excellent very good service from the time I walk in until the time I left with my new truck More

by vicsmooth42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mistags lbrahim sales and Desmond Dowdy finance
Report | Print
Mar 14, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

We're glad you had an excellent buying experience from beginning to end! Congratulations on the new truck, and thank you for trusting Koons Clarksville Chevrolet Buick GMC to help you find it. We hope it serves you well!

March 12, 2022

The service advisor paid attention to my concerns and made very good notes to be sure he covered all my issues More

by Smalldan51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hammond
Report | Print
Mar 12, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

Addressing your concerns is our top priority when you bring your vehicle in for service. We're glad to hear that you're satisfied with the attentive and detailed care you received, and we'll be sure to pass along your kudos to our team. From all of us at Koons Clarksville Chevrolet Buick GMC, thank you for trusting us to take care of your service needs and drive safely!

March 03, 2022

Ok bought from this dealer ship. Can was really good 👍 😩 scratch less and in good shape More

by Rehman iqbal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond
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February 22, 2022

I have never had a bad experience when going there. I have bought my last 2 vehicles there. More

by Magabus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacey Burriss
Report | Print
Feb 23, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

We really appreciate your continued business and your great review! Thank you from all of us at Koons Clarksville Chevrolet Buick GMC and drive safely until we see you again. Drive safely!

February 01, 2022

Took approximately 20 minutes to get checked in to drop my vehicle off for an oil change. The time it took to drop my vehicle off is the same time it normally takes from start to finish at Jiffy Lube. Flaw More

by psimon01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hammond
Report | Print
Feb 02, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

I'm very sorry that your check-in process took longer than anticipated. We strive to get our guests back on the road in a timely manner and I apologize for the delay. We will use this as an opportunity to improve. If there is anything further that I can do to assist you, please give me a call. Thank you, Keith Williams - Service Manager - 410-988-9522

February 01, 2022

Clarksville Koon is the only dealership I will allow to maintain and repair my truck. More

by iveguilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie Kelly, Al Cecchini, Kacey Burriss
Report | Print
Feb 02, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the great review! We are glad that our team took wonderful care of your truck. We appreciate your trust in us to ensure that you're feeling safe on the road.

January 31, 2022

Very professional and efficient! Love the concierge service they took great care of me and my vehicle. More

by Tara827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacey Burriss
Report | Print
Jan 31, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you so much, Tara! We are thrilled that you had such a professional experience working with our Koons Clarksville Chevrolet Buick GMC team. We hope to see you at your next visit!

December 29, 2021

Never again they rip me off never even try really help me just anther person to them More

by Thelawoflogic
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Northrup, Brian Borg
Report | Print
Dec 30, 2021 -

Koons Clarksville Chevrolet Buick GMC responded

I am very sorry to see that you are upset. This is not the review we hope to see, as our goal is to ensure all our customers receive the same five-star experience. I would like the opportunity to learn more about what happened. If you were willing to give me a call, I would like to try and work through this together and offer assistance. I hope to hear from you soon. Thank you, Toby Kirk - General Sales Manager - 410-988-9522

December 26, 2021

Very professional and excellent quality. They kept me informed on status of work. Extremely knowledgeable of work required. More

by Scott.markert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bell, Kacey Burriss
Report | Print
Dec 26, 2021 -

Koons Clarksville Chevrolet Buick GMC responded

We are always happy to help you out, Scott! Thanks for choosing Koons Clarksville Chevrolet Buick GMC and we'll see you next time!

December 26, 2021

I went to the dealership with very little expectations and certainly did not expect to leave with a new truck, however Corina was an unexpected surprise. She was not only super helpful and patient, but al More

by K.B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corina, Toby, Lane
Report | Print
Dec 27, 2021 -

Koons Clarksville Chevrolet Buick GMC responded

It absolutely makes our day to see that Corina went above and beyond to make your experience a great one. Thank you so much for supporting Koons Clarksville Chevrolet Buick GMC and congrats on your new truck!

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