Back

Koons Clarksville Chevrolet Buick GMC

Columbia, MD

4.5
400 Reviews

12421 Auto Drive

Columbia, MD

21029

Directions

By Type

Showing 400 reviews

March 03, 2022

Ok bought from this dealer ship. Can was really good 👍 😩 scratch less and in good shape More

by Rehman iqbal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond
February 22, 2022

I have never had a bad experience when going there. I have bought my last 2 vehicles there. More

by Magabus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacey Burriss
Feb 23, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

We really appreciate your continued business and your great review! Thank you from all of us at Koons Clarksville Chevrolet Buick GMC and drive safely until we see you again. Drive safely!

February 01, 2022

Took approximately 20 minutes to get checked in to drop my vehicle off for an oil change. The time it took to drop my vehicle off is the same time it normally takes from start to finish at Jiffy Lube. Flaw More

by psimon01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hammond
Feb 02, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

I'm very sorry that your check-in process took longer than anticipated. We strive to get our guests back on the road in a timely manner and I apologize for the delay. We will use this as an opportunity to improve. If there is anything further that I can do to assist you, please give me a call. Thank you, Keith Williams - Service Manager - 410-988-9522

February 01, 2022

Clarksville Koon is the only dealership I will allow to maintain and repair my truck. More

by iveguilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie Kelly, Al Cecchini, Kacey Burriss
Feb 02, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the great review! We are glad that our team took wonderful care of your truck. We appreciate your trust in us to ensure that you're feeling safe on the road.

January 31, 2022

Very professional and efficient! Love the concierge service they took great care of me and my vehicle. More

by Tara827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacey Burriss
Jan 31, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you so much, Tara! We are thrilled that you had such a professional experience working with our Koons Clarksville Chevrolet Buick GMC team. We hope to see you at your next visit!

December 29, 2021

Never again they rip me off never even try really help me just anther person to them More

by Thelawoflogic
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Northrup, Brian Borg
Dec 30, 2021 -

Koons Clarksville Chevrolet Buick GMC responded

I am very sorry to see that you are upset. This is not the review we hope to see, as our goal is to ensure all our customers receive the same five-star experience. I would like the opportunity to learn more about what happened. If you were willing to give me a call, I would like to try and work through this together and offer assistance. I hope to hear from you soon. Thank you, Toby Kirk - General Sales Manager - 410-988-9522

December 26, 2021

Very professional and excellent quality. They kept me informed on status of work. Extremely knowledgeable of work required. More

by Scott.markert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bell, Kacey Burriss
Dec 26, 2021 -

Koons Clarksville Chevrolet Buick GMC responded

We are always happy to help you out, Scott! Thanks for choosing Koons Clarksville Chevrolet Buick GMC and we'll see you next time!

December 26, 2021

I went to the dealership with very little expectations and certainly did not expect to leave with a new truck, however Corina was an unexpected surprise. She was not only super helpful and patient, but al More

by K.B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corina, Toby, Lane
Dec 27, 2021 -

Koons Clarksville Chevrolet Buick GMC responded

It absolutely makes our day to see that Corina went above and beyond to make your experience a great one. Thank you so much for supporting Koons Clarksville Chevrolet Buick GMC and congrats on your new truck!

December 12, 2021

Purchased my 2006 Sierra 2500 H D Truck new from this Purchased my 2006 Sierra 2500 H D Truck new from this location & thusly had it serviced from time to time-always finding service department friendly More

by wendywilsonisdead
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hammond
Dec 13, 2021 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this has been reflected in your time working with the Koons Clarksville Chevrolet Buick GMC team. Drive safely in your 2006 GMC Sierra 2500HD, and we hope to see you back again down the road!

December 11, 2021

I’m just taking my negative review back. They ended up helping me out tremendously! Thanks to Tim Meade as my sales guy, Jordan in financing and also Kacey in service! They did a great job and I will cont More

by Brownwesley1997
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Meade, Jordan in financing , Cassie Kelly, Kacey Burriss
Dec 13, 2021 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for taking the time to update your review! We want the most for our guests, and it means a lot to hear that the Koons Clarksville Chevrolet Buick GMC team was able to make things right for you. We appreciate the kind words about Tim, Jordan, and Kacey and will be sure to pass them along. We are looking forward to seeing you again down the road!

...
8
...