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Koons Clarksville Chevrolet Buick GMC

Columbia, MD

4.5
400 Reviews

12421 Auto Drive

Columbia, MD

21029

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Showing 400 reviews

July 08, 2023

From beginning to end, Mark was extremely professional and courteous in taking care of my needs. I asked him if I could do a review regarding his assistance with me throughout my time there. He made me More

by Vivian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Jul 10, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Vivian, thank you for taking the time to leave such a kind review! We're glad that Mark provided you with professional and courteous service. We appreciate your business and hope to see you back again at Koons Clarksville Chevrolet Buick GMC!

June 19, 2023

Great place to buy your next vehicle! I drove 1200 miles from Omaha, Nebraska to buy my Jeep Grand Cherokee L Summit Reserve from Koons because of the GREAT DEAL I got! I got a Fantastic More

by DvlDog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine
Jun 20, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

We're so glad to hear that you had a fantastic experience purchasing your Jeep Grand Cherokee L Summit Reserve from us, even if it meant making a long drive! Thank you for choosing Koons Chevrolet Clarksville and recommending us. We appreciate your business and hope to see you again in the future!

May 13, 2023

My experience was great. I was kept informed as to what was needed to repair my corvette. Even though parts needed to be ordered for the repair I was informed every step of More

by Lhoustonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacey Burriss
May 15, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

We're delighted to see that you had a great experience with us! It's wonderful to hear that Kacey kept you informed throughout the repair process of your Corvette here at Koons Clarksville Chevrolet Buick GMC. Thank you for your business and we hope to see you again soon. Drive safely!

May 06, 2023

My visit to yor service dept wàs Great Dave Hammond did Super great job. Love the service More

by gerald_griffin
Recommend Dealer
Yes
Employees Worked With
Dave hamond, David Hammond, Al Cecchini
May 07, 2023 -

gerald_griffin responded

My visit to koons service dept was Great. DAVE hammond did super great job.

May 08, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Gerald, thank you so much for this fantastic review of Dave and Koons Clarksville Chevrolet Buick GMC! We hope to see you again down the road!

April 19, 2023

We have found The personnel at Koons to be very helpful and courteous from the day we bought our 2 vehicles. The service dept. is always right there from the time we check in until the vehicle is returne More

by Scotty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Adkins , Al Cecchini
Apr 19, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Hi Scotty, it's great to hear that you've had a positive experience with Koons Clarksville Chevrolet Buick GMC! We're glad that our team has been helpful and courteous from the moment you purchased your vehicles, and that our service department provided you with a seamless experience. Thank you for taking the time to share your feedback with us. Have a wonderful day!

April 16, 2023

We have been dealing with this dealership since we purchased the car.We have had no problems and have been very pleased with the service. More

by grannysherley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Apr 19, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for taking the time to leave us a five-star review! We are thrilled to hear that you have been pleased with the service you have received from Koons Clarksville Chevrolet Buick GMC. We appreciate your loyalty and look forward to continuing to provide you with great service!

March 12, 2023

Go in and ask for Randy and he will take care of you! Great service and great guy! More

by jpacella4159
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Balderson
Mar 13, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the review! We are so glad to hear that Randy delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Koons Clarksville Chevrolet Buick GMC!

February 25, 2023

Excellent response to my request for quick service. Service is usually very good, no known problems. More

by george
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Feb 27, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the great review and kind words about Koons Clarksville Chevrolet Buick GMC. We are pleased to hear about our team's great work, and we hope to see you in the future!

February 23, 2023

The people at Koons are nice friendly their work is fast and efficient and done well. More

by Griff1341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Feb 24, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Our team is always happy to help you out! Thank you for supporting Koons Clarksville Chevrolet Buick GMC and please let us know if you need anything down the line!

February 15, 2023

I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers More

by Win Kelly fan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyle Etzwiler, Ryan Lawrence , David Hammond, Cassie Kelly, Chris Parsley, Al Cecchini, Kacey Burriss
Feb 28, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

I am disappointed to see we have fallen short of our five-star standards. We take customer feedback seriously, and I would like the opportunity to discuss your concerns and learn how we can improve your experiences moving forward. Please reach out when you have a moment. Thank you, Joe MacCready - Customer Relation Manager - 443-454-6906

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