Koons Clarksville Chevrolet Buick GMC

We found a used vehicle online for a great price and we promtply visited the dealership the next day. Once seated with our sales guy Rick, one of the management team walked up to tell us the vehicle we we promtply visited the dealership the next day. Once seated with our sales guy Rick, one of the management team walked up to tell us the vehicle we were looking at had something wrong with the sunroof, the part was on order and they would correct it for us. I was impressed especially after another dealer sold me a car (we I subsequently returned) the week before and did not disclose a number of issues. The sales process was fine - no pressure, no BS. My only nit...we waited roughly an hour to meet with the finance team only to learn they could not get close to the rate I could get from my bank. Granted they were up front and said we can't match that once we sat down but it took a while to get to that point. Overall, my wife and I are very happy. More

I had a great experience when I purchased my car. The salesman that helped me was Bob. He worked with me to find a price I agree to, He also researched to find a car in the color I wanted with all the f salesman that helped me was Bob. He worked with me to find a price I agree to, He also researched to find a car in the color I wanted with all the features I wanted. Though my sales experience was great, I found their service department lacking. The technician I encountered was Carla. She was not helpful at all and lied on the phone about how long it would take for my car to be serviced. She also did not call me back when she said she would. More

My husband filled out an inquiry online for a Buick Enclave and was contacted by Robert from Win Kelly. Robert found out what we were looking for and what our price range was and went looking for somet Enclave and was contacted by Robert from Win Kelly. Robert found out what we were looking for and what our price range was and went looking for something to meet our needs. Within a day he found a vehicle, however it was located at another dealership. My husband agreed to pay the transfer fee to have it transferred. Unfortunately he called us the next day to let us know another dealership put in a call for it an hour before us. Robert called us later that day and said he found another Enclave that had everything we were looking for plus the 'hit the road' package. So we went to the dealershp to see it the vehicle the following day. The vehicle looked great, nicely cleaned up and everything. I wasn't interested in test driving the car (since I had already test driven one), so we went right in to look at the numbers. My husband began negotiating the price and Robert was very patient with us as he went back and forth to Rich. This vehicle was priced more than what we were originally quoted for the other vehicle that slipped through our fingers. Win Kelly did a great job at getting us out the door with a price we were comfortable with. We could tell they really appreciate their customers and are in the business of selling vehicles. We didn't expect to buy a vehicle that night but I rode home in the new Buick Enclave. Naturally car shopping takes a while and everyone at the dealership was very patient with us as our 1-year old ran around while we got through all the paper work. Jim, the finance guy, was really good too at getting our finance done. We received one rate (maybe because it was late at night), but he re-did the financing the following day after speaking with the bank for us to get the reduced rate. We would definitely recommend Win Kelly to anyone in the Howard County/Anne Arundel County area. More

The people at the dealership, including my salesperson Paul, are very nice. The car was sold to me in excellent condition. The explanations of things about the car and the sale were clear. I like this dea Paul, are very nice. The car was sold to me in excellent condition. The explanations of things about the car and the sale were clear. I like this dealership a lot. The people at the dealership seemed professional, well informed about the vehicles in which I was interested, friendly, and honest. More

Rick took the time to understand what I wanted and answered all my questions. He then located the vehicle that fit my desires. Very good experience. answered all my questions. He then located the vehicle that fit my desires. Very good experience. More

Rick took us for a test drive, explained all the features of the Enclave, took us around to service to meet everyone, set up our OnStar and answered all of our questions. A few days later he followed up with of the Enclave, took us around to service to meet everyone, set up our OnStar and answered all of our questions. A few days later he followed up with a phone call to see how I liked my new vehicle. Leslie gave us a great price offer and a good deal on my trade in. Robin set up our financing and payment schedule in a very timely manner. Everyone was awesome...I am a customer for life... Sharon Elburn More

Bought a new truck, found the entire staff to be friendly, low key and non confrontational during the extensive negotiations. I appreciate that. This is the second vehicle I've purchased at Win Ke friendly, low key and non confrontational during the extensive negotiations. I appreciate that. This is the second vehicle I've purchased at Win Kelly over the past three years, and every person I've dealt with has been professional and up front with me during the process. Also, Robin the finance manager was very friendly, knowlegable and efficient during the paperwork process. I'll will recommend to others looking for a GM product. More

This was without a doubt the best car buying experience I have had. Robert was extremely patient with me and my 12 year old daughter. When I first arrived we were looking at a used Tahoe, but after looking have had. Robert was extremely patient with me and my 12 year old daughter. When I first arrived we were looking at a used Tahoe, but after looking around the lots we decided to purchase a new vehicle. He listened to my needs and proceded to show us several vehicles in our price range. I really liked the fact that he didn't try to pressure us into buying something we didn't need or even want. He also came across as open,honest and sincere while trying to negotiate the final price of the vehicle and I came away feeling good about the end result. As we waited for the paperwork to be processed Robert purchased my daughter and I a drink. He also took the time to show me the service department and explained some of the maintenance services available. In addition Jennifer Petrosino handled the finances and was very courteous and friendly! I felt great about the overall experience and will definitely recommend Win Kelly to my family and friends. More

Worked with Robert and Howard Lowenthal for almost three hours to find the vehicle that I wanted. We test drove a few trucks and looked at all of the various options that were available. They were very sinc hours to find the vehicle that I wanted. We test drove a few trucks and looked at all of the various options that were available. They were very sincere and discussed the various packages available on the various trucks we examined. Howard and Robert were very personable and when I had a few concerns, they took the time to answer my questions and did not continue to push for the sale. We stayed an hour past their closing time and they made sure the truck was clean, made sure we understaood all the functions, answered our final questions and actually talked to us about other topics AFTER the sale was complete and the dealership was closed. In addition, they actually filled the gas tank.....36 gallons at those prices....thats a deal! Regarding price, I have no clue where we ended up with financing and with the final deal compared to others. I truly value the long term relationship and I hope they priced my vehicle with the relationship in mind. If they got a good deal off of me, well, good for them, but with good customer service and genuine concern for the buyer, it is worth a few extra dollars. More

My wife and I were looking to lease a vehicle for the first time and found that the Sales Person, Bob Mahler, and Sales Manager were very easy and friendly to deal with. My wife and I did our due dilige first time and found that the Sales Person, Bob Mahler, and Sales Manager were very easy and friendly to deal with. My wife and I did our due diligence and shopped approximately 5 other GM dealerships. None were able to match the service and overall deal. I highly recommend this dealership and the persons we worked with. Thank you. More