Koons Clarksville Chevrolet Buick GMC
Columbia, MD
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The people at the dealership, including my salesperson Paul, are very nice. The car was sold to me in excellent condition. The explanations of things about the car and the sale were clear. I like this dea Paul, are very nice. The car was sold to me in excellent condition. The explanations of things about the car and the sale were clear. I like this dealership a lot. The people at the dealership seemed professional, well informed about the vehicles in which I was interested, friendly, and honest. More
Rick took the time to understand what I wanted and answered all my questions. He then located the vehicle that fit my desires. Very good experience. answered all my questions. He then located the vehicle that fit my desires. Very good experience. More
Rick took us for a test drive, explained all the features of the Enclave, took us around to service to meet everyone, set up our OnStar and answered all of our questions. A few days later he followed up with of the Enclave, took us around to service to meet everyone, set up our OnStar and answered all of our questions. A few days later he followed up with a phone call to see how I liked my new vehicle. Leslie gave us a great price offer and a good deal on my trade in. Robin set up our financing and payment schedule in a very timely manner. Everyone was awesome...I am a customer for life... Sharon Elburn More
Bought a new truck, found the entire staff to be friendly, low key and non confrontational during the extensive negotiations. I appreciate that. This is the second vehicle I've purchased at Win Ke friendly, low key and non confrontational during the extensive negotiations. I appreciate that. This is the second vehicle I've purchased at Win Kelly over the past three years, and every person I've dealt with has been professional and up front with me during the process. Also, Robin the finance manager was very friendly, knowlegable and efficient during the paperwork process. I'll will recommend to others looking for a GM product. More
This was without a doubt the best car buying experience I have had. Robert was extremely patient with me and my 12 year old daughter. When I first arrived we were looking at a used Tahoe, but after looking have had. Robert was extremely patient with me and my 12 year old daughter. When I first arrived we were looking at a used Tahoe, but after looking around the lots we decided to purchase a new vehicle. He listened to my needs and proceded to show us several vehicles in our price range. I really liked the fact that he didn't try to pressure us into buying something we didn't need or even want. He also came across as open,honest and sincere while trying to negotiate the final price of the vehicle and I came away feeling good about the end result. As we waited for the paperwork to be processed Robert purchased my daughter and I a drink. He also took the time to show me the service department and explained some of the maintenance services available. In addition Jennifer Petrosino handled the finances and was very courteous and friendly! I felt great about the overall experience and will definitely recommend Win Kelly to my family and friends. More
Worked with Robert and Howard Lowenthal for almost three hours to find the vehicle that I wanted. We test drove a few trucks and looked at all of the various options that were available. They were very sinc hours to find the vehicle that I wanted. We test drove a few trucks and looked at all of the various options that were available. They were very sincere and discussed the various packages available on the various trucks we examined. Howard and Robert were very personable and when I had a few concerns, they took the time to answer my questions and did not continue to push for the sale. We stayed an hour past their closing time and they made sure the truck was clean, made sure we understaood all the functions, answered our final questions and actually talked to us about other topics AFTER the sale was complete and the dealership was closed. In addition, they actually filled the gas tank.....36 gallons at those prices....thats a deal! Regarding price, I have no clue where we ended up with financing and with the final deal compared to others. I truly value the long term relationship and I hope they priced my vehicle with the relationship in mind. If they got a good deal off of me, well, good for them, but with good customer service and genuine concern for the buyer, it is worth a few extra dollars. More
Fantastic dealership! Very straight forward, no games, no going back-and-forth. We went in with our USAA price, they met the price and then beat it to earn our business. This was the best car buying exp no going back-and-forth. We went in with our USAA price, they met the price and then beat it to earn our business. This was the best car buying experience I have ever had, and will use Win Kelly for future purchases, all of my services and recommend them to my colleges and friends. More
My wife and I were looking to lease a vehicle for the first time and found that the Sales Person, Bob Mahler, and Sales Manager were very easy and friendly to deal with. My wife and I did our due dilige first time and found that the Sales Person, Bob Mahler, and Sales Manager were very easy and friendly to deal with. My wife and I did our due diligence and shopped approximately 5 other GM dealerships. None were able to match the service and overall deal. I highly recommend this dealership and the persons we worked with. Thank you. More
We really wanted to buy from a local dealer, but wanted to be sure we got the pricing available from the national dealers. Win Kelly was very reasonable on price, and had great advantages in terms of peop to be sure we got the pricing available from the national dealers. Win Kelly was very reasonable on price, and had great advantages in terms of people. Everyone we dealt with was extremely forthcoming and straightforward. Finance department was a welcome departure from past experiences, actually took no for an answer on the first ask, and then simply walked through the advantages of all the items for sale, asked if any were of interest, and moved on when they were not. Very low pressure, high results. Really liked meeting everyone we worked with. Would recommend without hesitation. Find Robert on the floor. I would not have thought of buying from someone else once I met him. More
Experience was good overall. Salesman was very helpful and not overly aggressive. I felt the dealership was willing to work with me as far as my needs were concerned. I would refer people to use Win Kelly and not overly aggressive. I felt the dealership was willing to work with me as far as my needs were concerned. I would refer people to use Win Kelly. One thing I think should be a standard feature on vehicles is floor matts. More