Koons Clarksville Chevrolet Buick GMC

Tried to take advantage of me and made up a part that needed to be replaced that did not actually exist. When i brought this to their attention they treated me as if I was the one trying to take advanta needed to be replaced that did not actually exist. When i brought this to their attention they treated me as if I was the one trying to take advantage of them. When actually it was something very simple that needed to be replaced. Mind you this was a 30 dollar part that should have been covered under the emissions warranty (8 year/80,000) . The job called for 18mins of labor. I felt like my satisfaction was not their number one priority. I was talked down to and was denied to talk to the service manager. I waited a half hour to talk to the service manager and then the same guy came back in and said "anything you want to ask him you can ask me". On top of everything they charged me 57.50 for diagnosis of something they could not actually pin point or prove was the problem. I will never give them any business ever again. More

I went in WinKelly with an assumption that I will be meeting an aggressive salesperson who will push everything on me and will force me to buy a vehicle. But to my Surprise, Mr. Stephen Weaver was extre meeting an aggressive salesperson who will push everything on me and will force me to buy a vehicle. But to my Surprise, Mr. Stephen Weaver was extremely professional and made the buying process very comfortable for me. From sales person, sales manager to Loan officer; everyone was extremely professional and helpful. Not only their behavior is great, their vehicles are listed at very competitive prices. Thanks to the great team at WinKelly's, now I am a proud owner of 2011 Yukon. My friends and family love it and I have already received many compliments from strangers :-) We are already making plans for our next Vacation. They have a very similar vehicle listed in Black.. GO BUY IT!!!!!!! More

just bought my first ever brand new truck from Win Kelly over the weekend. was pretty nervous about the whole experience but with the excellent support and friendliness of the dealer and there associates it over the weekend. was pretty nervous about the whole experience but with the excellent support and friendliness of the dealer and there associates it made the experience one of a kind they met and exceeded all of my expectations. i would strongly recommend them to friends family and anyone else looking to buy a new or used vehicle. More

I purchased a 2004 Chevy Trailblazer from Win Kelly and after driving it for one week I noticed a few problems. I took the vehicle back to the dealer; they were very easy to deal with and assured me that t after driving it for one week I noticed a few problems. I took the vehicle back to the dealer; they were very easy to deal with and assured me that they would make the necessary repairs. I was provided with a loaner vehicle (an awesome new Buick) for the duration that my vehicle was in their shop. They repaired my vehicle at no additional charge and kept me informed of the progress daily. Carla was the best customer service rep I have ever worked with. She was very knowledgeable and showed true concern that I received the best service. Win Kelly has a customer for life, all of my future vehicle purchases will be with them. More

We found a used vehicle online for a great price and we promtply visited the dealership the next day. Once seated with our sales guy Rick, one of the management team walked up to tell us the vehicle we we promtply visited the dealership the next day. Once seated with our sales guy Rick, one of the management team walked up to tell us the vehicle we were looking at had something wrong with the sunroof, the part was on order and they would correct it for us. I was impressed especially after another dealer sold me a car (we I subsequently returned) the week before and did not disclose a number of issues. The sales process was fine - no pressure, no BS. My only nit...we waited roughly an hour to meet with the finance team only to learn they could not get close to the rate I could get from my bank. Granted they were up front and said we can't match that once we sat down but it took a while to get to that point. Overall, my wife and I are very happy. More

I had a great experience when I purchased my car. The salesman that helped me was Bob. He worked with me to find a price I agree to, He also researched to find a car in the color I wanted with all the f salesman that helped me was Bob. He worked with me to find a price I agree to, He also researched to find a car in the color I wanted with all the features I wanted. Though my sales experience was great, I found their service department lacking. The technician I encountered was Carla. She was not helpful at all and lied on the phone about how long it would take for my car to be serviced. She also did not call me back when she said she would. More

My husband filled out an inquiry online for a Buick Enclave and was contacted by Robert from Win Kelly. Robert found out what we were looking for and what our price range was and went looking for somet Enclave and was contacted by Robert from Win Kelly. Robert found out what we were looking for and what our price range was and went looking for something to meet our needs. Within a day he found a vehicle, however it was located at another dealership. My husband agreed to pay the transfer fee to have it transferred. Unfortunately he called us the next day to let us know another dealership put in a call for it an hour before us. Robert called us later that day and said he found another Enclave that had everything we were looking for plus the 'hit the road' package. So we went to the dealershp to see it the vehicle the following day. The vehicle looked great, nicely cleaned up and everything. I wasn't interested in test driving the car (since I had already test driven one), so we went right in to look at the numbers. My husband began negotiating the price and Robert was very patient with us as he went back and forth to Rich. This vehicle was priced more than what we were originally quoted for the other vehicle that slipped through our fingers. Win Kelly did a great job at getting us out the door with a price we were comfortable with. We could tell they really appreciate their customers and are in the business of selling vehicles. We didn't expect to buy a vehicle that night but I rode home in the new Buick Enclave. Naturally car shopping takes a while and everyone at the dealership was very patient with us as our 1-year old ran around while we got through all the paper work. Jim, the finance guy, was really good too at getting our finance done. We received one rate (maybe because it was late at night), but he re-did the financing the following day after speaking with the bank for us to get the reduced rate. We would definitely recommend Win Kelly to anyone in the Howard County/Anne Arundel County area. More

The people at the dealership, including my salesperson Paul, are very nice. The car was sold to me in excellent condition. The explanations of things about the car and the sale were clear. I like this dea Paul, are very nice. The car was sold to me in excellent condition. The explanations of things about the car and the sale were clear. I like this dealership a lot. The people at the dealership seemed professional, well informed about the vehicles in which I was interested, friendly, and honest. More

Rick took the time to understand what I wanted and answered all my questions. He then located the vehicle that fit my desires. Very good experience. answered all my questions. He then located the vehicle that fit my desires. Very good experience. More

Rick took us for a test drive, explained all the features of the Enclave, took us around to service to meet everyone, set up our OnStar and answered all of our questions. A few days later he followed up with of the Enclave, took us around to service to meet everyone, set up our OnStar and answered all of our questions. A few days later he followed up with a phone call to see how I liked my new vehicle. Leslie gave us a great price offer and a good deal on my trade in. Robin set up our financing and payment schedule in a very timely manner. Everyone was awesome...I am a customer for life... Sharon Elburn More