Koons Clarksville Chevrolet Buick GMC

I was drawn to this dealer via the internet and availability of type of Truck I was looking for. However, I have to say one of the easiest puchases I have ever made. No games, deception or severa availability of type of Truck I was looking for. However, I have to say one of the easiest puchases I have ever made. No games, deception or several"managers" to deal with. I had to drive 130 miles to get there, it was worth it. Great price, good people. Probably will take the trip next time as well. More

I have done business with Win Kelly for about 3 years. I have a problem of changing out vehicles every year. I recently left the GM family and got a different vehicle that was beyond wrong for me. I called have a problem of changing out vehicles every year. I recently left the GM family and got a different vehicle that was beyond wrong for me. I called Rich the sales manager asking for help. I came up that night walked away with a brand new Chevy Truck. I couldn't be happier with this dealership. I always work with Robert and he takes good care of us. I live over an hour away and well drive up to Win Kelly because I know I well get amazing customer service from both the sales team and service department. They take good care of us. If I bring my boys up there they laugh and play and no one gets upset with them. I'm so thankful for this amazing team of people that are brought together there. More

Marie was very helpful and incredibly friendly, we got all of the information we wanted and they even offered to bring in our trade in for us when we decide to buy! all of the information we wanted and they even offered to bring in our trade in for us when we decide to buy! More

They were great overall. I have absolutely no complaints at all. I walked in expecting to not even get a car and not only did I get a car but I got a brand new car that I love. Beyond my expectations. at all. I walked in expecting to not even get a car and not only did I get a car but I got a brand new car that I love. Beyond my expectations. More

Best customer service from a sales consultant we(both my wife and I) have ever received- friendly-personable(down to earth). Took the time to listen and went to great lengths to find the car we were looking wife and I) have ever received- friendly-personable(down to earth). Took the time to listen and went to great lengths to find the car we were looking for. We were offered choices with excellent details so we could make an informed decision but was not pushy(can't say that about some of my other car buying experiences). We got a great price on the car we purchased ($1500.00 less than identical vehicles advertised elsewhere). Great dealer processing time too- done in about 2 1/2 hours from start to signing the final paper work. P.S great follow thru from our sales consultant Paul - he called to check on us to see if we were still happy with our purchase and that he gotten for us a trunk cargo net and a console tray. He thought they would make a nice addition for our car and it was his gift to us. Now that is above and beyond what we have ever experienced from other sales consultants. Hope he keeps up the good work and we hope everyone comes in and asks for Paul personally!!! We certainly will be referring him as often as we can. More

I went to Win Kelley, knowing the name for years as a staple in the Howard County and Clarksville area. Prior to my test drive and purchase of a 2013 GMC Terrain, I stopped in for a test drive, having ha staple in the Howard County and Clarksville area. Prior to my test drive and purchase of a 2013 GMC Terrain, I stopped in for a test drive, having had my eye on the car for a while. I'm a people person, and am thrilled with the level of personal service and warmth that I felt at Win Kelley. Robert was incredibly helpful, as well as was Brian. After we finalized the deal, working with Robin was a pleasure as well. As a side note, my father has also purchased a Chevy Avalanche from Win Kelley and has always known the m to be friendly and good to work with. I'm incredibly excited about my Terrain, and looking forward to working with Robert and Win Kelley in the future. Highly, highly recommended. More

Robert was excellent! Very kinda and courteous, extremely knowledgeable and helpful. Entire staff, including Brian and Robin, stayed late Sunday and Monday of Memorial Day weekend to help us. Tha extremely knowledgeable and helpful. Entire staff, including Brian and Robin, stayed late Sunday and Monday of Memorial Day weekend to help us. Thank you!! More

Don't ever go to Win Kelly for service. I took my Suburban there because of a rubbing noise under the truck. They charged me 230 dollars for a diagnosis. The diagnosis and reccomendation was that I Suburban there because of a rubbing noise under the truck. They charged me 230 dollars for a diagnosis. The diagnosis and reccomendation was that I needed to replace the transfer case, replace the encoder motor and have the rear end of the truck totally rebuilt. (All new bearings and seals). The total bill for all of this was $4200.00 dollars! The truck only has 87 thousand miles on it. I took the truck to SHORE TRANSMISSIONS in Centerville , Md. This shop is run by somebody that I completely trust. They charged me exactly ZERO for a diagnosis. Their diagnosid was that I needed new bearings and seals in the rear end. They said ,THE ENCODER MOTOR AND TRANSFER CASE WERE IN GOOD WORKING ORDER. Win Kelly is , in my opinion, a dishonest repair shop. More

Saw they posted an ad for a used pickup truck at 8:17AM 4/26. I drove to dealership and arrived there at 11:45AM the same day to see it. After finding a salesman, I was told the truck had been sold the p 4/26. I drove to dealership and arrived there at 11:45AM the same day to see it. After finding a salesman, I was told the truck had been sold the previous night. Why are they posting ads *after* they've sold a vehicle? As I write this, the ad is still up on Craigslist and several other websites. The salesman was unapologetic and responded rudely when asked why they are posting ads for vehicles they don't have. They clearly have no respect for your time and will happily lie to draw you in to their dealership where they can waste more of your time. More

First off, wow is all I can say. I have never had a better experience at a dealer EVER, I've purchased many vehicles over the years and this was the easiest, smoothest and BY FAR the best customer serv better experience at a dealer EVER, I've purchased many vehicles over the years and this was the easiest, smoothest and BY FAR the best customer service I've ever received. We called ahead and set up an appointment to come look at a GMC Yukon XL and when we arrived we were met by our Sales Rep Bob Dempsey who was very courteous and a true pleasure to be around. He immediately took us out and showed us the vehicle and gave us a very detailed walk around and explained everything possible about the vehicle (to include what all the switches do, showed us all the features, etc). He then took us on an awesome test drive that even included going into an empty parking lot to demonstrate how easy it is to park this ginormous SUV. Bob also made the haggling/financing portion of the deal go the quickest I have ever experienced and he helped ensure we got the price we were looking for. After the price was agreed upon, Robin was lightning fast in getting the paperwork generated and she went out of her way to get us employee pricing for our additional options (extended warranty, service plan, etc) and saved us a great deal of money. She did a superb job explaining everything we were signing and she was just a pleasure to be around! After we finished up with Robin, Bob had our vehicle ready to go and he even took the time to help my wife pair her phone to the Bluetooth in the vehicle and also helped us set up and he also helped us get our OnStar up and running. Again, this was an AWESOME experience, I still can't get over how great Bob, Robin and all the folks at Win Kelly are. They made making the biggest purchase in my wife and I's life a total breeze. I will definitely recommend Win Kelly to all my friends that are looking to purchase a GM product!!! More