Koons Clarksville Chevrolet Buick GMC

Excellent Service. I dealt with Robert in ordering and purchasing my truck. Throughout the process, Robert was extremely helpful in answering my questions, being commun I dealt with Robert in ordering and purchasing my truck. Throughout the process, Robert was extremely helpful in answering my questions, being communicative with me, while conducting himself with integrity. He also gave me good advice and I got a good deal. I will buy my next vehicle from Robert. More

Great Experience with Robert I worked with Robert at Win Kelly Chevrolet in Clarksville on purchasing my new Chevy Colorado. I was very pleased with the overall buying experience. I worked with Robert at Win Kelly Chevrolet in Clarksville on purchasing my new Chevy Colorado. I was very pleased with the overall buying experience. I received a quote through the USAA Car Buying Service, and the dealership met that figure with no question. They also matched CarMax's offer for my trade--again with no question. Win Kelly went above and beyond to make my car buying experience easy and enjoyable; I would definitely buy from them again. More

Highly recommended! I was very impressed with the whole process at Win Kelly. I went through True Car to get a quote so when I made an appointment to see the car I wanted I was very impressed with the whole process at Win Kelly. I went through True Car to get a quote so when I made an appointment to see the car I wanted, Steve had it ready to go. He made sure I knew how to operate everything on the car and answered all my questions. He synced my phone and initiated the OnStar before I left. His extensive knowledge carries over to all of GM it seems, as we had discussions about product line and factory processes. He is easy to talk to and deal with and because of that, I am confident he can successfully guide anyone into the car they "need" to be happy. I am convinced his name is under "other" because he is more of a Consultant than a salesman! More

Great buying experience! I did my research before even stepping on the lot and Robert Haas was completely respectful of my questions and concerns. I live an hour and a half f I did my research before even stepping on the lot and Robert Haas was completely respectful of my questions and concerns. I live an hour and a half from this dealership and I am really glad that he was able to answer my questions well enough to make the trip worthwhile. Even though my husband was with me, Robert correctly directed the conversation to me. Not doing so would have headed me in another diection. I was happy with the terms and made my purchase. I would definitely come here again! Thank you Robert for a pleasant buying experience! More

Worst buying experience ever Win Kelly Chevorlet sold me a LEMON!!! One week after purchasing the keyless entry stopped working. The next week the door lock. When I took it there Win Kelly Chevorlet sold me a LEMON!!! One week after purchasing the keyless entry stopped working. The next week the door lock. When I took it there for repair they accused me of having a machette in the trunk of the car, when they sold it to me with it in the car. Why the mechanic was in the trunk looking through a hidden bag is another question. The following week all the spark plugs were bad and when i went to talk to a manager she YELLED at me and took no responsibility for all the issues with the car and would not give me any sort of discount even though clearly the car was not inspected before it was sold. Then the door that they were supposed to repair, they didnt fix correct so while i was driving my door flung open and would not shut and i had to hold it shut. I finally went up there with my father and they apologized to him even though he didn not even purchase the vehicle and they never once apologized to me. I stopped going to them for repair but every week after was another service issue. I should have got a lawyer and sued them for selling me a lemon!!! More

Unacceptable Customer Service Made appt. Went to dealership, said I wasn't on the books & they couldn't take me. No apology for the inconvenience. Megan was rude. Made appt. Went to dealership, said I wasn't on the books & they couldn't take me. No apology for the inconvenience. Megan was rude. More

Horrible Service Customer Service The worst service I have ever received...and repeatedly. I bought my SUV from this dealership in 2011 and the process was okay, middle of the road. Si The worst service I have ever received...and repeatedly. I bought my SUV from this dealership in 2011 and the process was okay, middle of the road. Since then for the past 3 years, I have been going there to get my service and I have seen the service level decline each time. Right now it is downright horrible. If you call the phone number to get to the service department, they transfer you and the phone rings and rings and rings forever. Then when you hang up and call them again, they do the same thing over and over and over again. I have never been able to get to the service department in the past 6 months. I have had to leave several messages with them and with a manager just to get an appointment. I have gotten the outsourced company to remind me that I need a service, while I was waiting for someone to get back to me for the service. Even when I am in there getting a service, they are downright horrible. The last time they forgot about me for 3 hours. I don't think they would have remembered had I not brought it to their attention...and I had an appointment. I kept getting a low tire and kept telling them that I thought there was a leak and it took going there 3 times for them to repair. They kept just filling it with air and sending me home. I went there 3 times with an engine light one and I believe they just turned it off manually without checking it. The third time they figured I had a problem with the sensor. go figure.... I have gotten several service call surveys and I keep telling them that I am deeply unsatisfied and want a call. Never got one. Yesterday, when I asked why I couldn't get to the service department, the lady on the phone told me she had no idea. When I told her that this is not right, she told me to have a good day. I am having a great day at Ourisman Chevrolet of Bowie. Thanks. More

Amazing customer service I can not tell you how amazing my experience was. I bought my 2014 impala and it was time for an oil change. Not only did I get an appt immediately I can not tell you how amazing my experience was. I bought my 2014 impala and it was time for an oil change. Not only did I get an appt immediately but they took care of the recall on my car immediately. I was in and out in a little over an hour. I will definitely be doing all my car service at Win Kelly. Kudos to this dealership! More

Surprised they are in the repair business Worst dealer experience after 30 years of owning GM cars. Totally cannot service what they sell. Possibly good for an oil changes and recall work b Worst dealer experience after 30 years of owning GM cars. Totally cannot service what they sell. Possibly good for an oil changes and recall work but sadly are technically challenged. Would not recommend at any level. More

Update to my previous experience UPDATE: I received a call from Charlie Seaboch the General Manager at Win Kelly and he agreed to have my vehicle restore to its original pristine co UPDATE: I received a call from Charlie Seaboch the General Manager at Win Kelly and he agreed to have my vehicle restore to its original pristine condition. I'm very happy with the customer service I received from both Mr. Seaboch and Gary Collett they made my misery turn into delight and my updated review will reflect that. I can't thank them enough having my vehicle fixed and for providing me a rental car to use while it was in the shop. Gary is very detail oriented and when he said my car was complete this time it was I could find a flaw. Thank you gentlemen. I purchased my 2014 Chevrolet Impala from Win Kelly in November 2013 I have no complaints in regard to theirs sales team. However, in July my car was hit on the rear side by another vehicle and needed the paint repaired with my previous experience I thought highly of them and decided to take my vehicle there. That’s when everything went downhill they repaired my car initially in two days, but then I had the worst call of my life my vehicle had been hit on their property by a truck my driver’s side door was dented, mirror knocked off and some sort of damage to my fender I was unable to see my vehicle till later in the evening and they had already started repairs without consent. The headlight was also damaged which I had to fight to have fixed and I was told quote “The reason for the condensation in the headlight is because headlights breathe”. In my experience a headlight doesn’t have water in it unless damaged. But, wait it doesn’t end there I had to go 3 times to pick up my car. I sent it back the first time because the paint wasn’t right they had clear coated dirt to my vehicle, the second time I went up the hood wasn’t lined up correctly and my grill was sticking out about a half inch. Finally after a week I was told my car was completed I go to pick up the vehicle and the Impala logo was missing from the vehicle which luckily they found also the door handle cover was misplaced and I seem to be the only one to notice that and they had to order me a replacement. They ordered the item in and I went to go pick it up and informed the manager there that my door lock was not correctly put in place and he told me to bring it back but I did not I will never take my car there ever again. Till this day my car still isn’t right I don’t have clear coat on the panel on my driver’s side and my grill is broken they apparently broke a clip and I keep having to push it back in place so now I will be out of money to repair my car because I refuse to take it back to the body shop out of fear it will come back worse! More