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Koons Clarksville Chevrolet Buick GMC

Columbia, MD

4.6
405 Reviews

12421 Auto Drive

Columbia, MD

21029

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Showing 405 reviews

July 27, 2024

This is the worst koons in the state of Maryland never buy a used car from them unless you want to put money in your car before you make your first payment. They sold me a car with a dead battery, headlig More

by danielriddic.dr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stan the used car sales manager
Aug 05, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

This review is very concerning to read, Daniel. We strive for quality and reliability in our vehicles, so it's disappointing to hear about your experience. We'd like the opportunity to address these issues directly with you. Please reach out at your earliest convenience. Thank you, Isha Kir - Executive Assistant Manager - isha.kir@koons.com

July 26, 2024

I like having Dave Hammond check my terrain because I can trust him. I like dealing with Koons More

by Daisymae628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Jul 26, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for choosing Koons Clarksville Chevrolet Buick GMC, we appreciate your positive feedback for Dave!

July 24, 2024

Excellent management who addressed and resolved issues I encountered during the sales process. Koons management demonstrated their commitment customer satisfaction as well as ensuring they have a sales tea More

by BECUT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isha Kir
Jul 24, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

It's disappointing to hear about your experience with the pricing and promises made. We strive for transparency and fairness, so it's concerning that this wasn't reflected during your visit. We'd like to understand more about what happened here and make things right if possible. Please reach out when you have a moment. Thank you, Isha Kir - Executive Assistant Manager - isha.kir@koons.com

July 23, 2024

Arikha Noche was an excellent salesman and was really respectful and made the process as a whole very easy and smooth sailing. The service was exceptional and I would highly reccommend him to everyone. More

by David
Recommend Dealer
Yes
Employees Worked With
Arikha Noche
Jul 23, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

David, we're delighted to hear that Arikha made your experience at Koons Clarksville Chevrolet Buick GMC smooth and enjoyable. Thanks for the high recommendation!

July 18, 2024

Service was excellent. Arrived on time and was quickly checked in. Waiting area was clean as well as all service areas I observed. Dave explained everything in detail, I am More

by nicourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Jul 18, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for sharing your positive experience! We're glad to hear that Dave and the team at Koons Clarksville Chevrolet Buick GMC provided excellent service. We appreciate your feedback and look forward to serving you again!

July 16, 2024

Excellent customer service! Dave Hammond is terrific! Dealership is clean, friendly and has a nice waiting area. Highly recommend! More

by Doris67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Jul 16, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

We're delighted to hear you had a great experience with Dave and the team at Koons Clarksville Chevrolet Buick GMC! Thanks for recommending us!

July 15, 2024

Do not buy here if you are a woman, unless you want to be talked down to and mansplained. A few sentences I heard at my time at Koons: -you look too young to have two kids -will your husband be ok if you w More

by cecece
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Will Rich, Barry Geberiel
Jul 16, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

We are truly sorry to hear about your experience and appreciate you bringing this to our attention. We strive for respectful and professional interactions with all customers, regardless of gender, so it's concerning that we fell short here. If you're open to discussing this further or have any other concerns, please reach out directly. Thank you, Toby Kirk - General Sales Manager - 410-988-9522

July 11, 2024

Always take care of me quickly and make sure I know what my Tahoe needs right away and what's coming up next. Kacey is amazing!! More

by ishakir27
Recommend Dealer
Yes
Employees Worked With
Kacey Burriss
Jul 11, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

We're glad to hear Kacey and the team at Koons Clarksville Chevrolet Buick GMC are taking great care of your Tahoe! Thanks for sharing your experience with us!

July 09, 2024

Easy to get appointments. Prices are reasonable not like most other dealerships I have dealt with in the past. More

by mlferma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond, Kacey Burriss
Jul 09, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

We're glad to hear you found our appointment process easy and our prices reasonable at Koons Clarksville Chevrolet Buick GMC. Thanks for sharing your experience!

June 07, 2024

Excellent experience, Toby, Ray, and Jordan made this the fastest car buying experience I’ve had at a dealership More

by korolev.anthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Kirk
Jun 07, 2024 -

Koons Clarksville Chevrolet Buick GMC responded

We're delighted to hear that Toby, Ray, and Jordan made your car buying experience quick and smooth at Koons Clarksville Chevrolet Buick GMC. Thanks for sharing!