Koons Clarksville Chevrolet Buick GMC

very nice i love takeing my vehicals there to get worked on very pleasant and polite happy. but needs work on the phones when you call need to call you back sooner. other than that I am very happy . brian is v very pleasant and polite happy. but needs work on the phones when you call need to call you back sooner. other than that I am very happy . brian is very good mechanic. More

Very Nice Dealership with great customer service. Made my car purchase as easy and stress free as possible. A big thanks to Rob he was very personal and patien Dealership with great customer service. Made my car purchase as easy and stress free as possible. A big thanks to Rob he was very personal and patient during our visit. More

First time car buyer Rob made my first car purchase as easy and stress free as possible. I was nervous going into this experience but it could not have gone smoother. Rob Rob made my first car purchase as easy and stress free as possible. I was nervous going into this experience but it could not have gone smoother. Rob was very clear about the whole process and helped me throughout it all. Would highly recommend Rob to anyone. More

Body work Excellent body work as well as the wax job. I am very pleased. Also the estimate was slightly higher than the final bill. Thanks so much. Excellent body work as well as the wax job. I am very pleased. Also the estimate was slightly higher than the final bill. Thanks so much. More

Stress Free Buying Experience My lovely wife was driving a 2012 Honda Pilot EX-L. Nice car...reliable transportation....but I wanted to get her into something nicer....bigger....a My lovely wife was driving a 2012 Honda Pilot EX-L. Nice car...reliable transportation....but I wanted to get her into something nicer....bigger....and of higher quality. We started shopping Yukon models....and ended up at Win Kelly. From the moment we walked in and was greeted by Rob Reisman, we could feel that this was going to be a top-notch experience....whether or not we purchased. The following day we were able to come to an agreement. Overall....a great experience! Rob is an easy going sales person....who wants the sale...but wanted to ensure we were happy with how the process was going. I highly recommend this dealer and our sales professional to anyone seeking a new car from Win Kelly. More

Torqued off over torque converter I brought my GMC Acadia in four weeks ago describing what was clearly a transmission issue. After being charged $155 for a 27-point inspection I was I brought my GMC Acadia in four weeks ago describing what was clearly a transmission issue. After being charged $155 for a 27-point inspection I was told that there is nothing wrong that could be diagnosed with the Acadia. The problem worsened and last week I took the vehicle in again. Again I was told no 'computer codes' were indicating a problem. After opening a case with GMC Customer Care and writing a letter to Service Manager Ryan Lawrence, another diagnosis with a different computer diagnostic tool was done, and it was then confirmed that I had a torque converter problem, which it turns out, is a very common problem with 2012 Acadia's and in fact Acadia's from 2007 - 2014. The torque converter has been replaced under warranty, and I hope there will be no further problems. Chris Parsley was very courteous throughout the process, but his ultimate defense when I expressed by dissatisfaction was 'my hands are tied.' It became quite clear that the service staff at working on the Acadia at Win Kelly knew what the problem was from the time I first brought it in and described the problem, but clearly was attempting to avoid a very costly repair under warranty. It was only through my persistence and taking the complaint up the chain that I got action. This is not how I would expect to be treated at Win Kelly and certainly now I do not feel like a valued customer More

2016 Buick Verano This is my first time buying an American made car and a Buick plus dealing with Win Kelly. I have been a Honda owner since 1991. Barry Geis made it This is my first time buying an American made car and a Buick plus dealing with Win Kelly. I have been a Honda owner since 1991. Barry Geis made it so simple to purchase my 2016 Buick Verano. I asked him to be patient with me as I was looking at other options besides Honda and didn't know much about my car options at Win Kelly. He was very patient and was great at answering all my questions. Barry Geis is very friendly, patient, outgoing, very knowledgeable, courteous, and an overall AWESOME car sales representative to deal with. I informed him that because my experience with him and Win Kelly was exceptional, that I would be a returning future customer. I went to Win Kelly via the Costco Auto Program and I also informed the Costo folks how awesome Win Kelly was to work with and they thanked me for my feedback. More

Excellent service experience! Excellent communication and they went out of their way to explain what was happening and how to best resolve them. They went over and above my expecta Excellent communication and they went out of their way to explain what was happening and how to best resolve them. They went over and above my expectations. More

Great experience Rob Reisman is the man. Very courteous and helpful. Will go above and beyond for the customer. Did what he could to make the process smooth even th Rob Reisman is the man. Very courteous and helpful. Will go above and beyond for the customer. Did what he could to make the process smooth even though it took me two hours to get out, that is not a blemish on him. More

First time Buyer Rob Reisman took care of me during my first purchase of a car. He help alleviate any concerns and worries about my big decision. I will highly recomme Rob Reisman took care of me during my first purchase of a car. He help alleviate any concerns and worries about my big decision. I will highly recommend him to my friends and family. He goes above and beyond to get you the best deal possible. Overall just a great person. More