Koons Clarksville Chevrolet Buick GMC

Won't Go the Extra Mile Purchased certified used 2015 Suburban LTZ with mileage in low 30s. Issues were to be fixed before vehicle pickup. Items on list were not properly r Purchased certified used 2015 Suburban LTZ with mileage in low 30s. Issues were to be fixed before vehicle pickup. Items on list were not properly repaired and required return visits. Dealer penny wise and pound foolish. A perfect example that the dealer was required by GM certification to replace two tires before resale. Third was deemed defective after sale and also required replacement. Rather than replace two tandem tires, they replaced only the one, leaving three new and one with 50% or less tread on one side. Vehicle was returned recently for recall. One year extended certified warranty expired by term but not by mileage one month earlier. Requested dealer readdress recurring issues not properly repaired previously and was told by Lindsey who called for recall service they would "work warranty coverage out." Service manager decided against even though dealer's out of pocket would have been minimal. Vehicle appears to have been in rear end collision not disclosed or appearing on certification paperwork. More

Lease Chevrolet Equinox My salesman, Mr. Barry Geis, had all the necessary papers ready when I arrived. The Equinox was cleaned up and full of gas..I was finished in a very My salesman, Mr. Barry Geis, had all the necessary papers ready when I arrived. The Equinox was cleaned up and full of gas..I was finished in a very short period of time and on my way in my new Equinox!!!!!! More

Great experience! Wonderful experience. Barry did a great job getting everything ready for me as I drove 4 hours to pick up and trade in my truck. Very painless transac Wonderful experience. Barry did a great job getting everything ready for me as I drove 4 hours to pick up and trade in my truck. Very painless transaction. More

EXCELENT EXPERIENCE. Cassie provided clean and important Excellent experience. Cassie clearly explained what needed to be done to my vehicle. Once work started, she kept me updated (which was very helpful) Excellent experience. Cassie clearly explained what needed to be done to my vehicle. Once work started, she kept me updated (which was very helpful) on the progress of the service on my vehicle. And all work was completed at the time she promised. Upon picking-up my vehicle, I was given a complete summary by Cassie of all the service that was performed. I will be back! PS -- Clone Cassie! More

Great service department. The team keep me informed throughout the entire service process. The staff was up to date on the latest issues associated with me required service. The team keep me informed throughout the entire service process. The staff was up to date on the latest issues associated with me required service. More

Oil and tire rotation The dealership does an great job taking care of their customer ‘s. I’ve been working with Dave , from service, for many years and he has always done a The dealership does an great job taking care of their customer ‘s. I’ve been working with Dave , from service, for many years and he has always done an exceptional job taking care of my automotive needs. More

EXCEPTIONAL BUYING EXPERIENCE I had an exceptional buying experience with Brian Borg at Win Kelly Chevy! Brian was professional, knowledgeable and courteous and did a fantastic jo I had an exceptional buying experience with Brian Borg at Win Kelly Chevy! Brian was professional, knowledgeable and courteous and did a fantastic job throughout the sales process. I would highly recommend him to any of my friends and family and strongly endorse Win Kelly! Sincerely, Bruce Bell More

Great deal on new truck I was very pleased with the help I received purchasing a new truck. Randy Silver was great to work with. The used car center gave me a fair price for I was very pleased with the help I received purchasing a new truck. Randy Silver was great to work with. The used car center gave me a fair price for a trade in. Rich Northrup in Finance has helped me several times now. Couldn't be happier with my experience. More

nO PROBLEM I left my car for a coolant flush. The service was properly done and the car was ready on time. The service writer called me when it was ready. I left my car for a coolant flush. The service was properly done and the car was ready on time. The service writer called me when it was ready. More