
Koons Clarksville Chevrolet Buick GMC
Columbia, MD
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They couldn’t find my truck. Sales Manager insulted and offended me. Barry the salesperson was professional and friendly. I was told to drive to NY to pick up the truck myself offended me. Barry the salesperson was professional and friendly. I was told to drive to NY to pick up the truck myself More
My family and I found a vehicle our new vehicle online and contacted the dealership in which we spoke to Patrick who was very helpful and allowed us to negotiate our price. Then after that the best sales and contacted the dealership in which we spoke to Patrick who was very helpful and allowed us to negotiate our price. Then after that the best sales representative I’ve encountered called, texted, and emailed us to reach out and setup the appointment. We then got there and he took very good care of us and handled our situation perfectly. One big feature for myself that stood out was allowing me to test drive the vehicle alone without anyone from the dealership, I think that allows me a huge piece of mind and allows me to be comfortable when driving so I can judge whether I like or dislike the way the vehicle drives. Then to top it drop he drove all the way back to our area which was 50mins away to allow us to handle our sale of the current vehicle. Lou definitely exuberates professionalism and provides a honest comfortable environment which means a lot to me as a customer. Thanks again Lou. More
Great Finance Experience We came to Koons Clarksville to purchase a 2015 Audi on their lot. We worked with Lou in the used car dealership, who allowed us to take the vehicle t We came to Koons Clarksville to purchase a 2015 Audi on their lot. We worked with Lou in the used car dealership, who allowed us to take the vehicle to the local Audi Dealership to do a pre-purchase inspection. We came back, worked on the price, and then went to work with Jordan in Finance. Jordan was fantastic to work with, was open and honest, and when we threw him a curve-ball, he wasn't upset or frustrated with us. He kept working with us, met our needs, and moved the process forward smoothly. We fully enjoyed working with him. Thanks Jordan! More
I’ve bought vehicles from dealers before and this is by far the best experience I have ever had. Arabyin has the truck running and clean right when I arrived. Drove the vehicle and completed the deal in far the best experience I have ever had. Arabyin has the truck running and clean right when I arrived. Drove the vehicle and completed the deal in an hour. Everything went great as far as the sales department and the title department. I recommend this dealer to someone who is ready to purchase a vehicle. Thanks guys!! More
Great experience, exceptional customer service!!! My husband and I just purchased a 2019 Silverado from this dealership. A few words about them: Exceptional customer service, well trained sales team, My husband and I just purchased a 2019 Silverado from this dealership. A few words about them: Exceptional customer service, well trained sales team, lots of trucks to choose from. We were driven to three locations where trucks are stored to pick the one we wanted. I was like a kid in a candy store. Josh Oh, our sales rep is ONE OF THE BEST we have ever worked with. Josh was eager to please and he made us feel like part of the family. He made sure we were happy with our purchase. He even called a day or so later to make sure we were still happy. Awesome experience. More
Awesome Derrick Moore is a wonderful sales person, I would highly recommend him to other family members. This location is convenient and he knows his job... t Derrick Moore is a wonderful sales person, I would highly recommend him to other family members. This location is convenient and he knows his job... thank you Derrick for helping me find that perfect car! More
A++++ Great Experience from start to finish! If you are shopping for Chevy products, you must go see sales manager (Roger Hill)!!!! I've bought many cars Great Experience from start to finish! If you are shopping for Chevy products, you must go see sales manager (Roger Hill)!!!! I've bought many cars during my life time and I have to say, this was my best experience because of Mr. Hill and his staff. Price, Process, Delivery,... all A+. Thank you! More
Thankful Customer Barry is an awesome Sales Associate. He is friendly, knowledgeable, and very professional. He worked hard and I got the vehicle that I desired. I love Barry is an awesome Sales Associate. He is friendly, knowledgeable, and very professional. He worked hard and I got the vehicle that I desired. I love my 2012 Buick LaCrosse. I’m very thankful that I had the opportunity to meet Barry. Job well done! More
Awesome, Reliable Service Writers I am EXTREMELY pleased with Al Cecchini, and now also with Kacie Burriss (first time working with Kacie). I know I can count on them to make the appoi I am EXTREMELY pleased with Al Cecchini, and now also with Kacie Burriss (first time working with Kacie). I know I can count on them to make the appointment arrangements and take care of my truck and it's needs. As I travel over 1 hour to deal with this dealership, Al always makes things convenient for me by arranging a loaner car. (not sure if that's a company policy since the vehicle is still under warranty, or if it's just company policy, but I definitely appreciate that service). There was a small glitch in the actual service of the truck this time, which delayed pickup of my truck. BUT, Al AND Kacie were on top of things, making sure that the service was done properly, even if it meant doing it again, which I appreciate. It just meant there was a delay, and multiple trips to the dealership. I do appreciate that this dealership is willing to make sure that the customer is completely satisfied and will make things right if not. Everyone is very pleasant, courteous.... I don't mind coming to this dealership. I just wish they were closer. More