
Koons Clarksville Chevrolet Buick GMC
Columbia, MD
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Purchased my 2006 Sierra 2500 H D Truck new from this Purchased my 2006 Sierra 2500 H D Truck new from this location & thusly had it serviced from time to time-always finding service department friendly Purchased my 2006 Sierra 2500 H D Truck new from this location & thusly had it serviced from time to time-always finding service department friendly and professional-explaining options,timing, & pricing upfront prior to work.Once works completed,having my truck delivered right to my front door sure is a convenience! More
I’m just taking my negative review back. They ended up helping me out tremendously! Thanks to Tim Meade as my sales guy, Jordan in financing and also Kacey in service! They did a great job and I will cont helping me out tremendously! Thanks to Tim Meade as my sales guy, Jordan in financing and also Kacey in service! They did a great job and I will continue trying to buy every vehicle from here. Thanks! More
Bought my car here in 2015 and have had it in for all major services to this dealer. The worst customer service every time. This last time they were pushing to make an offer to by my car. I obliged an major services to this dealer. The worst customer service every time. This last time they were pushing to make an offer to by my car. I obliged and it basically put the service on hold for over 24 hours while they screwed around trying to value my trade. Had several conversations with the sales guy who wanted to sell me a new car but no one in 24 hours could spend the time to value my trade. Now the service was delayed. I had to call the dealership several times for status updates of which no one knew what was happening. I couldn't get an answer from the service manager or the sales guy so just showed up to pick up my car. That took an hour. Communication is poor. Service is poor. Won't be buying again from them or servicing my car there. More
Quick service, very knowledgeable, patient and honest. No problems. A great experience, exactly what I wanted. problems. A great experience, exactly what I wanted. More
The worse customer service I have ever experienced from any dealership! They sell lies and then do not deliver. I waited 4 months and I still do not have an extra key for the vehicle I purchased for my dau any dealership! They sell lies and then do not deliver. I waited 4 months and I still do not have an extra key for the vehicle I purchased for my daughter. This sales department list is not updated. More
Shady business practices. The dealership has a truck listed for $47,500. I call in to get an estimated trade in to which they offer $36,000. The same day, they raise the price on the website to $48,500. listed for $47,500. I call in to get an estimated trade in to which they offer $36,000. The same day, they raise the price on the website to $48,500. Two days later, they say “due to the market,” the trade is now only 34,000. I’ve never had such a horrible experience. Scam artists. More
Very Professional!! I had a great experience working with my salesman, management and finance team in purchasing my New 2021 Chevy Silverado LT! Everyone took special care and interest in making sure that I my salesman, management and finance team in purchasing my New 2021 Chevy Silverado LT! Everyone took special care and interest in making sure that I was able to get the right truck that was the perfect fit for my family and my budget! Thank you Moose, Roger, Toby and Desmond! After this experience, I can honestly say that Koons Chevy Buick GMC has me as a customer for life!!! More
Eric my salesman was great!! He was very knowledgable and patient. I had a great experience with Eric and the car dealership. I would definitely recommend Eric to others if they're looking to buy a car patient. I had a great experience with Eric and the car dealership. I would definitely recommend Eric to others if they're looking to buy a car More
James, my salesman, was courteous and friendly. I had a no-pressure buying experience. Lane, in the finance department, showed he valued my time as he was straight forward in explanation of vehicle repair no-pressure buying experience. Lane, in the finance department, showed he valued my time as he was straight forward in explanation of vehicle repair coverage plans and efficiently guided me through the tedious process of payment paperwork. I am extremely satisfied with my Buick Envision. I would recommend this dealership. More
These guys will smile in your face and sell you a car that will kill you. I bought a 2018 Mazda CX-5 from Lou Navamal and Gessin Pauyo. First, they tried to change the price on me before I got there. that will kill you. I bought a 2018 Mazda CX-5 from Lou Navamal and Gessin Pauyo. First, they tried to change the price on me before I got there. Online, it was listed for $16,000. When I arrived to test drive it, the price had magically gone up to $18,000. Within two weeks of buying the car, the brakes completely failed while I was driving it. If I had been on the highway, I would not be alive today to write this review. I had to be towed to a mechanic, who couldn't believe the shoddy brake job that Koons had done before selling it. A caliper was completely broken on the rear passenger side and bolts were loose on two other tires as well. I spent an additional $730 to fix this life-threatening issue two weeks after driving off the lot. I gave Gessin Pauyo (sales manager) the opportunity to address the issue - he strung me along for weeks, avoiding my calls and claiming that they'd try to pay for the issue. They were just trying to wait me out. Once I finally posted a negative review online (as I’d been telling them I would all along) they finally compensated me – 2 entire months later. I wasted at least 10 hours of time over those two months trying to get in touch with them while they dodged me and lied to my face. Horrible customer service, downright dangerous maintenance practices. Stay away from this place. More