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Koons Clarksville Chevrolet Buick GMC

Columbia, MD

4.5
414 Reviews

12421 Auto Drive

Columbia, MD

21029

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Showing 414 reviews

March 12, 2025

Service dept. is always friendly, and professional, David Hammond and the entire service department are GREAT! More

by Scotty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Mar 12, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

Scotty, thanks for recognizing David and the service team at Koons Clarksville Chevrolet Buick GMC! We're glad to hear they consistently provided you with friendly and professional service.

March 11, 2025

Always very good work is completed on time and I’m always keep in the loop. Very satisfied. More

by thomasvdillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyle Etzwiler, Ryan Lawrence , David Hammond, Cassie Kelly, Chris Parsley, Al Cecchini, Kacey Burriss
Mar 11, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

We are so happy that our Koons Clarksville Chevrolet Buick GMC team earned your five stars. Thanks, Thomas!

March 03, 2025

Rico was very easy to deal with, Finance dept was also great, walked me thru all opts More

by Stephentbred6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Northrup
Mar 04, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

We are glad to hear that Rico provided excellent sales support. Thanks for choosing Koons Clarksville Chevrolet Buick GMC!

March 02, 2025

Overall excellent professional service was provided by both Dealership and Service Representative David Hammond. Was very helpful in fixing the issue I was having with my battery and satisfactorily perf More

by Buick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Mar 03, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for sharing your experience with us! We're delighted to hear that David and the team at Koons Clarksville Chevrolet Buick GMC provided excellent service. We appreciate your trust in us, and we're here whenever you need assistance!

March 01, 2025

Everyone was very helpful. We were advised of all our options making it easy to make a decision More

by Danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wright
Mar 03, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

Thanks so much, Danny. We look forward to your next visit to Koons Clarksville Chevrolet Buick GMC!

February 28, 2025

No return calls after 3 calls for service. Once I got someone, they could not help me if I dropped off the car no help to get home. Still advertising valet service that no longer exists. When More

by margaretchase9
Service Communication
Recommend Dealer
No
Employees Worked With
Cassie Kelly
Mar 10, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

Margaret, I'm sincerely sorry to hear about your experience with our service department. It's disappointing that we couldn't provide the assistance you needed, and I apologize for any miscommunication regarding valet services. We value your loyalty over the years and would be happy to speak with you to address these concerns directly. Please email me a time that would be convenient to speak with you. Thank you, Noelle Watson - Service Customer Relations Manager - noelle.watson@koons.com

February 25, 2025

Koons is absolutely an incredible dealership to work with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of e More

by johnlsiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyle Etzwiler, Ryan Lawrence , David Hammond, Cassie Kelly, Chris Parsley, Al Cecchini, Kacey Burriss
Feb 26, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the fantastic feedback! We're delighted to hear that Kacey and our team at Koons Clarksville Chevrolet Buick GMC provided such an exceptional experience. We appreciate your support and look forward to serving you again in the future!

February 17, 2025

Overcharged and underserved. Avoid this dealership unless you enjoy paying too much and getting poor service More

by Disappointed customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George, David Hammond
Feb 19, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

I'm sorry to hear about your experience with us. We strive for fair pricing and excellent service, so it's concerning to know we fell short in your case. Please reach out if you'd like to discuss this further or have any questions; we're here to help make things right. Thank you, George Z. - Service Manager - 410-988-9522 ext. 17200

Feb 20, 2025 -

Disappointed customer responded

You have had plenty of time to return a phone call. You simply choose not to respond. Good luck figuring out which disgruntled customer I am...

February 04, 2025

I had no problem setting up an appointment. The work was done quickly and my service advisor Kasey is amazing! More

by whycoko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacey Burriss
Feb 04, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

We're delighted to hear that setting up an appointment was a breeze and that Kasey provided amazing service at Koons Clarksville Chevrolet Buick GMC. Thank you for sharing your experience with us!

January 29, 2025

I appreciate the service I had at this particular dealership All who are involved with the sales did their best to make it happen, Especially Xavier , who went extra mile to help me I will r More

by Mesalemayehu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier, Josh, Hamza
Jan 30, 2025 -

Koons Clarksville Chevrolet Buick GMC responded

Mesalemayehu, thank you for the recommendation! We're delighted to hear that Xavier and our team at Koons Clarksville Chevrolet Buick GMC provided exceptional service. We look forward to welcoming your friends and family in the future!

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