Koons Baltimore Ford

Kevin made it very easy to look at and test drive the car. He was always available and followed up when needed without being pushy. My experience with the business manager was good. He was very informa car. He was always available and followed up when needed without being pushy. My experience with the business manager was good. He was very informative albeit slightly hurried and explained what my options were. I would have appreciated more time to consider my options but understand their need to solidify the sale. More

I have been a Ford owner/customer for 7 yrs. My experience with this dealership has been Excellent! From the Friendliness to professionalism. I especially appreciate the Honesty and the simple expl experience with this dealership has been Excellent! From the Friendliness to professionalism. I especially appreciate the Honesty and the simple explanation of questions I may ask. I feel right at home! I just tell them what I'm looking for and they have it. I'm a Ford customer/driver/Owner For Life! More

The car buying experience was top quality from start to The car buying experience was top quality from start to finish. I was referred to Koons Ford by the MVCP program on the internet. I called the deale The car buying experience was top quality from start to finish. I was referred to Koons Ford by the MVCP program on the internet. I called the dealership that evening and talked with Dennis Koulatsos. He e-mailed me a very well written proposal in record time. The following morning I called him back and made the deal. When I I arrived at the Dealership my new Truck was ready to go. I met our Salesman Rick Crouch and he answered all our questions and demo the truck . Jimmy Lowry help us with the financing and found us a great rate - much lower than I could find myself. Thanks from a very Happy Customer . Jim "Onions" and Iris Hornberger More

Would definitely recommend this dealer to family and friends. Unexpectedly, my first best experience buying a car. I didn't know a dealer could be successful being very transparent with the pricing an friends. Unexpectedly, my first best experience buying a car. I didn't know a dealer could be successful being very transparent with the pricing and process. Tom was an excellent knowledgeable and friendly representative. More

Awesome experience, very friendly and helpful guys. Salesman was great, sales manager was easy to work with and provided plenty of information and advice, Finance guy ws fast, provided excellent info. Salesman was great, sales manager was easy to work with and provided plenty of information and advice, Finance guy ws fast, provided excellent info. The whole experience was great, made me feel very welcome and at home More

Mr. Dianderas was such an awesome person. He ensured that I got just what I wanted, and provided me with all the information I needed to make the right decision about my new car. He provided outstanding cust I got just what I wanted, and provided me with all the information I needed to make the right decision about my new car. He provided outstanding customer service and treated both me and my mother with respect. I will definitely recommend him and Ford to my family and friends. Thank you for such great service. More

Great dealer, very informative. Had a great personality.very professional. I liked the friendliness of the sales persons, and all the staff helped each other out in order to make my experience personality.very professional. I liked the friendliness of the sales persons, and all the staff helped each other out in order to make my experience very easy. More

Kevin Roy made me and my fiance car buying experience very special. We didn't know if we were going to get a car at all. We walked in the dealership around 3:30p.m. on Saturday and walked out with a ne very special. We didn't know if we were going to get a car at all. We walked in the dealership around 3:30p.m. on Saturday and walked out with a new car with financing at 5:45pm. If you don't call that the best car buying and customer service experience. I recommend for all new and used car buyers to go see Kevin Roy. He gets the job done! More

I am extremely satisfied with the service received at Koons Ford. I received excellent customer service from the staff and especially from Felix Dianderas. He showed me several vehicles based on my reque Koons Ford. I received excellent customer service from the staff and especially from Felix Dianderas. He showed me several vehicles based on my request. My daughter and I received excellent service from him and would definitely recommend him and Koons Ford to our family and friends. Thank you! More

I was in the market for new Mustang. Researching different dealer inventories, I found one that I liked on the Koons website. I inquired on a Sunday, when the dealer was closed, but Desiree responde different dealer inventories, I found one that I liked on the Koons website. I inquired on a Sunday, when the dealer was closed, but Desiree responded to let me know that she would send me a quote on Monday. Monday morning came, and the quote I got was very respectable. Definitely fell in line with the research I had done. Unfortunately, it turned out that the car was sold over the weekend. Immediately, Sam was in touch to try and help me find another model. We labored, back and forth for a couple weeks trying to find the 'right one'. We definitely had our ups and downs, but Sam's effort and communication was top notch. I came to respect the time he was putting in to make sure I got what I wanted. Just when it was starting to look like we couldn't find something and may have to go through the custom order route, Sam suggested the Boss 302 or Shelby. I hadn't seriously considered them, but was willing to look. They sent me the specs on a Shelby they had in stock. That's when Sam put me in touch with Jimmy, who is in charge of finance. Jimmy came back with a reasonable arrangement that didn't have me hesitate for a minute. Keep in mind, up to this point, I had not visited the dealer yet. All interactions had been online. Which worked perfectly for my schedule. Finally the time came to head down to the dealer and sign the paperwork and get the car. I live a couple hours away. When I arrived, everyone at the dealership made me feel like a King, and there were constantly sales people and customers outside just looking at my new purchase. It made me feel great. Met Jimmy, the deal was exactly as we discussed, got the car cleaned up and I was out in no time. Really, it was the best and easiest car buying experience I've had, and I won't hesitate to recommend or use them again. More